로비 라운지

레이크 루이스 인 여행 후기

3 out of 5
레이크 루이스 인
210 Village Road, Lake Louise, AB

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1298개 이용 후기 중 589개" "
평점 8 - 좋아요. 1298개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1298개 이용 후기 중 175개" "
평점 4 - 별로예요. 1298개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1298개 이용 후기 중 63개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seungyub

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was small but clean and nice. The staff at the front desk Alex was friendly and professional:-)
2023년 7월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2023년 8월 3일
Dear Seungyub, Thank you for taking the time to share your feedback with us. We use these reviews as an opportunity for improvement. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to Alex He will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Woong Hee

2022년 8월에 2박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2022년 8월 10일
Dear Valued Guest, thank you for taking the time to share a review on your most recent stay with us. We appreciate your feedback!

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great check in and an upgrade to make my day! Thank you :)
2024년 4월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 5월 11일
Dear Karla,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially to learn that your room was eligible for a complimentary upgrade. There are times that we like to show our appreciation for our guest by randomly upgrading their rooms. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 - 좋아요

donald 님, St Joachim

좋아요: 청결 상태, 직원 및 서비스
Our room 1103 had a temperature of 77 degrees upon our arrival. Too warm for a comfortable sleep. Air conditioning did not work, so we opened a window. Slept ok as nights were very cool. Our room needed an update. Old and worn. Bed was comfortable and room was clean. Very small washroom. Limited dining options.
2024년 5월에 2박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 5월 11일
Dear Donald,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I sincerely apologize for the inconvenience you encountered in regards to the room temperature. Here at the Lake Louise Inn we do not have air conditioning as part of our “Go Green” initiative. This is a very common trend within the Bow Valley. However, we will follow up with our Maintenance Team accordingly.Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

10/10 - 훌륭해요

????

2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 11일
Dear Valued Guest, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 - 좋아요

Gisele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parfait pour petite famille!
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 9일
Dear Gisele, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Joel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility. 3 restaurants. Friendly staff.
2024년 5월에 3박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 5월 8일
Dear Joel,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.I am pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice, with all the amenities at your finger tips.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 7일
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 - 좋아요

Cristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and affordable place
2024년 4월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 6일
Dear Cristina, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 - 별로예요

Darla

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We made a specific side journey to the Lake Louise area because of its natural beauty. We arrived about 45 minutes before both Lake Louise Inn's restaurants closed, anxious to order. I was shocked to learn neither were disabled accessible- one is upstairs from the lobby, one is downstairs- no elevator. I asked if there were any other way we could access either to order and was told no. We pre-requested a ground floor unit, and specified that I was traveling with a registered service dog, and to please not spray with deodorant- common in Canada pet friendly rooms, but service dogs can stay in any type of room. We did have a first floor unit, it was sprayed heavily, which is painful for a scent trained medical alert dog, and dangerous for the disabled handler. The building we were in had several steps up. Other ground floor rooms did not. It was off season, but the parking lot was full, with no parking near our building. I mentioned the restaurant accessibility issue on check out. The clerk said they had a service entrance for the lower restaurant for wheelchairs. We did not ask for anything, but a manager overheard. The front desk clerk helping us ran out to our car, and profusely apologized, said they were waving the resort fee, and gave me a sticker, postcard and dog poop bag container. It was awkward. All I want is for Atlific Hotels, one of Canada's largest management companies, do better for disabled travelers at Lake Louise Inn, and perhaps a better staff training.
2024년 4월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 6일
Dear DarlaI hope this message finds you well. Firstly, I want to extend my sincerest apologies for the less-than-pleasant experience you encountered during your recent stay at Lake Louise Inn. Your feedback is invaluable to us, and we are genuinely sorry for any inconvenience or discomfort you may have experienced.Please know that providing our guests with a comfortable and enjoyable stay is our top priority, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback has been taken seriously, and we are actively addressing the issues you encountered to ensure that future guests do not encounter similar challenges.One area of focus for us is enhancing accessibility throughout our property. We understand the importance of ensuring that all guests, regardless of their mobility needs, can fully enjoy their time with us. Rest assured, we are diligently working on implementing more accessible options to better accommodate the needs of all our guests.We truly appreciate your patience and understanding as we strive to improve our services and facilities. Your feedback serves as a catalyst for positive change, and we are committed to exceeding your expectations during your next visit.Once again, I apologize for the inconvenience you experienced, and I sincerely hope that you will give us another opportunity to showcase the exceptional hospitality and service that Lake Louise Inn is known for.

6/10 - 괜찮아요

marlene

좋아요: 직원 및 서비스
The price too expensive comparing the condition in the room
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 6일
Dear Marlene, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 - 좋아요

Stanley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good customer service
2024년 4월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 4일
Dear Stanley, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Carolina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our overall stay! We traveled with younger kids and our suite was perfect. I would recommend Lake Loiuse for its beautiful scenery, quietness and friendly staff. That said there is not much activites for families qith kids under 7yrs of age, specially whe. Alot of the trails were closed due to the icy pedway conditions. We still made it worth our stay, travelled to Banff and enjoy the outtings.
2024년 4월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 3일
Dear Valued Guest, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations, facilities and especially the friendly staffs. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 - 좋아요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed stay. We found the place very easily. The staffs are very friendly.
2024년 4월에 2박 숙박함
답변 제공: Sami - Manager On Duty 님, 2024년 5월 3일
Dear Stella,Thank you for taking the time to share your feedback with us.We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have a nice swimming pool and hot tubs. Good food at the restaurants
2024년 5월에 1박 숙박함
답변 제공: karen 님, 2024년 5월 3일
Dear Allan, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities such as restaurants and pool area. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 - 훌륭해요

DHARMINDER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sami - Manager On Duty 님, 2024년 5월 3일
Dear Dharminder,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Claire

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we liked the hot chocolate
2024년 4월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 2일
Dear Claire, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 - 별로예요

Destiny

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our bathtub had mold & the room looked very old. I’d recommend not staying in the rooms unless you book deluxe.
답변 제공: Sami - Manager on Duty 님, 2024년 5월 1일
Dear Destiny,Thank you for taking the time to share your feedback with us.I would like to start off by apologizing for your recent stay with us, and for the fact that we fell short in terms of cleanliness. This is not the level of service we aim to provide our guests with. I can appreciate that this really put a negative aspect on your stay. Please know that I will be following up with our housekeeping department to ensure this is brought to their attention and corrected. Also, I am disappointed that you did not like the appearance of your accommodations. Although not all rooms are renovated, we have many that are and with more being scheduled for completion in the near future. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

10/10 - 훌륭해요

wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
was a wonderful stay will come again
2024년 4월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 27일
Dear Wayne, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 - 좋아요

Luc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La pizza est très bonne
2024년 4월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 26일
Dear Luc, I am happy to know you had a great stay, and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay and a great price! Good location and friendly staff. I would return and recommend...
2024년 4월에 3박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 24일
Dear Joseph, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Rena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 4월에 1박 숙박함
답변 제공: Sami- Manager On Duty 님, 2024년 4월 24일
Dear Rena,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Avinash

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a great location with plenty of parking. they have amazing in house restaurants for breakfast and dinner
2024년 4월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 4월 24일
Dear Avinash, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am glad to know you also enjoyed our very convenint location as well as our Restaurants! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 - 좋아요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location and view
2024년 4월에 1박 숙박함
답변 제공: Karen 님, 2024년 4월 23일
Dear Tom, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 - 훌륭해요

Gloria María

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito
2024년 4월에 1박 숙박함
답변 제공: Karen 님, 2024년 4월 23일
Dear Gloria Maria, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Emmanuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to go around the lakes, love the place.
2024년 4월에 2박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 22일
Dear Emmanuel,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location to be as great as we do. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably the most lovely front desk staff I’ve had in a while! Great location, great value, will stay again.
2024년 4월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 22일
Dear Alexandra,Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kitchen made this a no brainer as with a little forethought we picked up essentials and could avoid overpriced restaurants.
2024년 4월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 21일
Dear April, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

AKSHAY

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay and very clean!
2024년 4월에 3박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 20일
Dear Akshay, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional and helpful staff.
2024년 4월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 18일
Dear Richard,Thank you for taking the time to share your feedback with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially in regards to our friendly employees. I will be sure to pass along your kind words to our team. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

2/10 - 너무 별로예요

Dyna Riza

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None.One of the front desk staff is not being polite during our check in when we asked for upgrade of our room just immediately turn us down.
2024년 2월에 1박 숙박함
답변 제공: Karen 님, 2024년 4월 14일
Dear Dyna Riza, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are disappointed to learn that your stay with us fell below expectations. We sincerely apologize for how you feel in regards to the employee interacted with you. We appreciate you taking the time to share these concerns, so we can review them with our team to assist in correcting this type of concern. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Karen Assistant Front Office Manager

8/10 - 좋아요

Daryll

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all excellent stay only reason it was de-rated a star is because we were right beside the stairs and could hear people up and down the stairs. I’m assuming kids and families going to the pool so no fault of anyone just bad placement. I will definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: Karen 님, 2024년 4월 14일
Dear Daryll, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to your accommodations. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. Our goal is to ensure all of our guest have a comfortable and relaxing stay. We do wish that we had the opportunity to rectify the issues you have encountered while you were in residence with us, in order to ensure your satisfaction. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 - 좋아요

Yves

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Efficient, friendly and efficient staff.
2024년 4월에 5박 숙박함
답변 제공: Sami-Manager On Duty 님, 2024년 4월 14일
Dear Yves,Thank you for taking the time to share your feedback with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

8/10 - 좋아요

Nicole

2024년 4월에 5박 숙박함
답변 제공: Sami - Manager On Duty 님, 2024년 5월 5일
Dear Nicole,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 13일
Dear Richard,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, had great restaurants and indoor pool and hot tubs were very well kept. Staff was friendly and helpful.
2024년 2월에 6박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 11일
Dear Renee, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Ibrahim 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in & staff
2024년 4월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 10일
Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. I will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Chelsea

가족 여행
Lots of different room types and sizes to accommodate large groups/families.
2024년 4월에 5박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 4월 9일
Dear Chelsea, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Hoa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 2박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 7일
Dear Hoa,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was conveniently located and the staff were always friendly and helpful. There were complimentary snow shoes available and the food was average in the restaurant. We plan to return.
2024년 4월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 6일
Dear Tasha, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best service we have experienced in many years. Everyone was so polite and courteous. Food was excellent but off-peak season limited options at times. Close to the ski resort. We were very pleased with our decision to stay at Lake Louise Inn.
2024년 3월에 4박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 4월 5일
Dear Jason,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am pleased to know you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip. Also, I am happy to hear that you have nice experence in regards to our friendly employees and the food in our hotel. I will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 - 좋아요

Guang

좋아요: 청결 상태, 직원 및 서비스
The Hotel is a bit old but the large swimming pool is a plus.
2024년 3월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 6일
Dear Guang, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Francine

별로예요: 직원 및 서비스
I had covid and asked to delay my stay expedia was unhelpful with this request
2024년 4월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 7일
Dear Francise, I'm sorry to hear that Expedia were not able to accommodate your request. Please don't hesitate to contact Lake Louise Inn directly next time - we can offer more flexibility.

10/10 - 훌륭해요

Julian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat and tidy
2024년 3월에 4박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 4월 4일
Dear Julian, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 - 좋아요

Loren 님, St Albert

좋아요: 직원 및 서비스
Rooms could be cleaner. There was left over used dental floss on the bathroom counter. Overall the facilities are starting to show their age. Very convenient to the ski resort and free shuttle bus service to the Hill.
2024년 4월에 2박 숙박함
답변 제공: Duty Manager 님, 2024년 4월 5일
Hello Loren, Thank you for taking the time to share your feedback with us. I want to apologize for the fact that your stay fell short of cleanliness. This is not a standard we want to uphold. I will be sure to pass this concern along to our housekeeping department. Thank you for staying with us, and we look forward to welcoming you back very soon. Thank you, Justin - Manager on Duty

8/10 - 좋아요

Stephanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Main lodge area was great. Kids enjoyed the pool and good choice of restaurants onsite. Big shopping area directly opposite. Centrally located for ski hill and the lake.
2024년 3월에 2박 숙박함
답변 제공: Manager on Duty - Sami 님, 2024년 4월 3일
Dear Stephanie,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am very glad to hear that you enjoyed your stay with us and that you had a chance to enjoy the pool as well as restaurants in our hotel. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

4/10 - 별로예요

Sachin

가족 여행
Not worth the money…very dated and dirty rooms despite paying for a deluxe upgrade. I stayed on other motels/inns half the price in surrounding areas for half the price and found them to be much better value
2024년 3월에 2박 숙박함
답변 제공: Manager on Duty - Sami 님, 2024년 4월 3일
Dear Sachin,Thank you for taking the time to share your feedback with us.I am disappointed that you did not like the appearance of your accommodations. Although not all rooms are renovated, we have many that are and with more being scheduled for completion in the near future. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and location was great
2024년 3월에 1박 숙박함
답변 제공: Manager on Duty - Sami 님, 2024년 4월 3일
Dear Karen,Thank you for taking the time to share your feedback with us. I am very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip. I will also be sure to pass this along to our housekeeping team regarding their good room service.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely Inn with excellent amenities!
2024년 3월에 2박 숙박함
답변 제공: Manager on Duty - Sami 님, 2024년 4월 3일
Dear Karen, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Jennifer 님, Edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I thought the room furnishings did show a lot of wear. The price is a good bargain for Lake Louise.
2024년 3월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 3일
Dear Jennifer, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager