Thank you for your kind review. We appreciate it and hope every stay is a 10 star stay.

You reserved for 2 adults but you showed up with like 10 people. I had no obligation to permit you to stay and I charge for extra guests over the number on the reservation. The wifi password was given to you upon checkin at the very top of the rental agreement. Checkin can be done before arrival so you can do it from home. We sent you two emails letting you know to contact us 3 days prior to arrival for checkin. Nobody ever made racial comments to you so if you think this happened you definitely misunderstood as I treat everyone equally. I was extremely nice to you and allowed you to stay. I understand you were upset about the charge for a broken lamp but cleaning and you would have let me know if it had been broken before arrival.

Thank you for your feedback. I'm sorry if you felt I was rude at check in because that was never my intention. It was incredibly busy and maybe you took something the wrong way and I do apologize if that happened. You needed a wired connection for work and all we had was wifi at the time but we do have internet for everyone. Spectrum came out and fixed the internet so we have wired internet as well as Wifi.

The guest cancelled their reservation and we have no record of this guest checking in to the property.

Thanks for the great review. We want everyone to have a 5 star stay. Hope you come.back soon

Thank You For Your Kind Review Leticia However we want everyone to have a 10 star stay so please let us know how we can do better. We have new furniture, new memory foam mattresses & the building has been repainted so I hope everything was to your liking. Thank You

As we wish that you had a 5 star stay, please let us know where we could have done better. We just updated that condo with new furniture and repainted the building so I apologize if we missed the ball and want to make sure your next stay is a 5 star stay

I am sorry you didn't enjoy your stay but all this information was listed on Hotels.com before you reserved. I would disagree that its not a luxury condo. There are granite countertops, stainless steel appliances, and tempurpedic mattresses as you stated the beds were comfy so that was good. It has high 10 foot ceilings. Yes there are tears on the arms of the sofa sleeper because guests rip them when they take out the sofa bed when it gets caught on the arms. I decided just to leave them ripped because they don't last and I don't want to charge guests for tearing the arms. It was not a good design by the manufacturer but it still is suede leather and not cheap to fix. The price you paid was still less than most hotels in the area and is the same price that I rent for all summer and the same price as my other condos. The body wash provided works also as shampoo so there was no need to buy anything. The cleaning is only after your stay not during your stay. There is cable TV and it works but it sounds like you had it on the wrong input for Netflix. I checked the AC and it cools in about an hour. If you don't press hold the AC will go back to the tempurature its scheduled for at night which is 78 degrees. I really think all of this would have been cleared up with communication. If you would have told me I would have helped you with these issues. Check in took less than 20 minutes which is quick for high season. Also, I didn't have your contact information so on the page and your booking it says to contact me 3 days prior to check in so you can do it from home and just go straight to the condo when you arrive with no wait. I've never heard of anyone having to receive a gift card to get their deposit back. If you use the same debit card it should go right back into your account. I only want everyones stay to be a 5 star stay.

Thank you so much David for staying at my condo. It was my pleasure to have you and your family staying and I hope you will come back soon. I also want to mention that guests like you who use the condo for just a vacation stay and respect the rules end up having a great time and experience. I hope people realize that negative reviews are used for revenge and most guests have a great time but don't leave any reviews.

Alejandro, I do not scam people. When you reserved the fees were clearly posted on the site. You also forgot to mention that you had reserved for a different amount of guests that what actually came. Since you refused to pay you were denied access. This is just plain theft. Guests over 4 are charged an additional guest fee and since you refused to pay for the number of guests that arrived I didn't allow you access. I do this to try to compete with the motels by giving smaller groups a discount in hopes they will choose to stay at a more comfortable condo that is 4 times larger than a motel room.

I was not made aware of any of these issues. The pool is cleaned and maintained on a weekly basis. I found the refridgerator to be working fine so my guess it was left open. Hope you will consider coming back and let me know so I can make your stay a perfect one. If you did not put the correct number of guests on the reservation then you could incur extra fees at check-in.

Thanks for the great review! Hope to see you soon!

Thanks for the response! Please feel free to reach out to me if you would like to let me know why you didn't have a 5 star stay.

This guest was trying to do everything he could to get out of paying for this reservation since he had a second reservation in another hotel but this reservation was non refundable. He rented a hotel because it allowed spring breakers. He showed up at 2pm to check in but refused to sign the contract and pay the spring break deposit until 8pm. I patiently waited for him for 6 hours. His deposit was refunded promptly. I treat every guest with respect and want every guest to have a 5 star stay. I get every guest checked in prior to arrival and give them a key code so they can just go in the condo but you must sign an agreement and pay the deposit prior to arrival. I'm sorry you felt you had to try to damage my reputation. I ask anyone that is reading this to feel free to reach out to me personally if you have any doubts.

I was expecting your 1 star review as you didn't stay and didn't receive a refund for your stay. Please understand that this is a condo that you reserved for yourself and took off the market for anyone else to rent.

There is not a variation in costs. However, there is a cleaning fee of $97.43 and deposits. They are clearly stated on the website right above the total cost.

Thank you so much for staying in my condo. It is our pleasure to have you here. We strive to give you the most beautiful condo at a great price.

Vicky you didn't even stay here so I don't know why you are leaving this review. These are standard rules at any hotel. Nobody wants to be woken up in the middle of the night to loud parties or noise. We don't want people going in and out constantly at night because the only reason this would happen is you had a party with outside guests and parties are not allowed out of respect for my property and other guests. Again this is a standard rule that all hotels have. I hope this will help get more bookings. We have brand new very expensive couches so out of respect I would not even let my own dog on the couch let alone someone elses. Outside visitors are not allowed so people who pay can use the pool and aren't bothered by non paying guests so all she had to do was add the person to the reservation. And if you shower properly you will not bring sand into the condo. We don't mind a little sand on the floor but we don't want it in the showers, in the furniture or beds because we don't have time to vacuum these things and is not part of the cleaning. We have rules for a reason so that all guests can enjoy their stay and I am responsible for all guests who stay in my condos. We are pet friendly but I don't even allow my dogs on the couches because they are new and very expensive. Just because you paid a pet fee doesn't mean the dog can be on the furniture and the bedding. I definitely would not allow my dog on someone elses furniture let alone my own and I always take a kennel for them to sleep in.

Thank You so much for the 5 star review. We want all guests to have a 5 star stay! Thanks and come back soon!

Thank you so much Krystal for your great review. I have invested so much into this condo changing out the furniture and appliances. I hope you will come back soon! Best of Luck. Also, remember when you reserve a place to always call ahead of time to make sure there's nothing you need to do prior to arrival, especially when you rent a condo but this is mainly for people reading this review who have never rented a condo before.

Thanks so much Mary. I have so much invested in this condo that I really appreciate the positive feedback. Take care and come back soon.

I'm sorry you feel this way but I really feel that you are not being honest because you were charged for missing towels and this is how you are retailiating. This is my condo and its professionally cleaned about 3 times a week so I find it almost impossible to be dirty. You also never mentioned this during your stay. I would not keep my own condo dirty. The linens are new and expensive brand name linens. I am definitely not rude to guests. Maybe you are saying this because you refused to fill out my rental agreement and you were charged for missing towels but I was never rude to you. I will check the pool but it was not leaking when I used it a week ago.

I am so glad you decided to rent a condo instead of a Hotel. I take the best care of my condo and I just upgraded all the appliances and furniture so my guests have no issues. I'm sorry it wasn't a perfect experience but I hope I was able to make it right. Thank you for reaching out to me regarding your issues as I'm sure many people do not and end up not completely satisfied. I hope you saw the value in the fully equipped kitchen as you don't have to eat out at expensive restaurants all the time and wait in long lines to get served. In, fact I would say that with meals its less expensive to stay in a condo. I hope you will stay with us again when you come back to Padre.

Thank you so much for the positive feedback. I appreciate it because its rare that someone leaves you positive feedback. Your satisfaction is very important to me. I stay in my condo when its not rented so I want it as nice as possible. It has top of line pots and pans, utensils and everything you need to cook with. I hope you come back soon!

This is probably the only review that has bothered me because its just not true. Firstly, I had contacted the guest several times to get her to sign the agreement but she never answered. When she finally answered I was in a hurry and did put the wrong dates but I immediately corrected it. She got the condo she reserved. One dead junebug does not constitute a dirty condo. There are dead junebugs everywhere on South Padre. I am sure future positive reviews will accurately reflect the condos condition. The sheets were not stained but clearly was detergent that didn't dissolve and left a mark. My cleaning lady is very thorough and above all honest. She cleans my own home. The condo was built in 2008 so I assure it's not old. The furniture is very expensive and brand new. She never contacted me while she was at the condo to complain only after she left. She did email me stating that she would not leave a negative review if I just refunded her money and I politely refused and ignored her email. I am never rude to guests as I want them to come back and I feel it was the other way around that she was rude to me. I feel that you should feel like you are staying in a luxury condo with beautiful furnishings and the most comfortable beds. I am probably the only owner that uses name brand towels like nautica, not towels that won't fit around you. I leave ketchup, mustard, mayo, free coffee, creamer, sugar, oil, and spices for cooking so you don't need to buy these.

I am sorry you felt like the wording in the agreement was strong but it is just a standard short term rental agreement you can purchase online. Only the first page have I modified with basic info. The association rules have been added towards the end of the agreement. It was definitely not intended for you to feel that way. I want you to be happy with your stay and I want other guests to respect your time there.

Thank you so much Sandra. I try to make it the most comfortable, luxurious condo you have stayed in so you will come back. We would love to see you again.

Thank you for your review and I am so glad you enjoyed your stay. I hope you found everything perfect and will come back when you return to South Padre

I really didn't expect this review or you to be so upset. The bed you broke was bought less than 6 months ago and sold in every furniture store and definitely was not cheap furniture. I didn't charge you for the damage but I decided instead to try to file a warranty claim. The sofa bed arms are torn on the bottom from guests forcing the bed out but are barely noticeable and I have already had them repaired once. In fact I would say that my place is one of the nicest condos in padre. All of the furniture is new. The appliances are new stainless steel and definitely not cheap. I want all my guests to feel like they can call me if they aren't happy with something.