COVID-19 travel guide

Resources to help you travel smart and travel safe

Whether you have to travel or you're just exploring options for future trips, there's much more to consider before you depart. Like you, we love to travel, and we will travel again. When that time comes, we'll help you travel smart and travel safe, every step of the way.

Ready to travel? Check COVID-19 travel advisories for your destination.

Articles

Check COVID-19 advisories

Get more information about COVID-19 travel restrictions and health advisories. Read more

Change or cancel your booking

Need to change or cancel your hotel, flight, or other reservation? We're here to help. Read more

What to expect where you're staying

Hotels, holiday rentals, and other lodgings are enhancing routine cleaning procedures. Read more

Lodging cleanliness guidelines

Find out more about country, association, and brand-specific lodging cleanliness guidelines. Read more

How airline credits work

Get answers to common questions about booking a flight with an airline credit. Read more

Travel smart

Use this checklist to make sure you've covered the essentials. Read more

Flexibility matters

We've made it easier for you to find travel options with free cancellation and no change fees. Read more

What to expect when you pick up your car

Many car rental companies have introduced enhanced cleaning for vehicles after each rental. Read more

What to expect at the airport

Airports around the world are putting new features and processes in place. Read more

Travel safe

We’ve compiled guidelines to help you make informed choices when you travel. Read more

Track your refund

Due to the high number of cancellations, some refunds have been delayed. Read more

What to expect during your activity

Find out what health and safety measures might be in place at events, activities, or attractions. Read more

What to expect on your flight

From deep cleaning to temperature checks, airlines are enhancing their onboard protocols. Read more

Frequently asked questions

I have travel booked already. Can I cancel or change because of COVID-19?

Yes. The best place to start is your online itinerary. Make sure to check for the cancellation policy that applies to your reservation. Many reservations already qualify for either free cancellation or no-fee change options. Just sign in to your account and check your itinerary. If you don't have an account, you can use the itinerary or confirmation number in the email you received when you first booked your trip. If you booked a package vacation, you'll have to cancel your lodging and your flight separately.

How do I know if I am eligible for a refund?

Many of our travel partners continue to review and update their policies. Check your online itinerary to for the cancellation policy that applies to your reservation. If it doesn't qualify for free cancellation, you can still cancel, but standard cancellation policies will apply.

If I booked a non-refundable ticket, am I still eligible for a refund?

Policies vary by carrier. Many airlines are offering airline credits and eliminating cancellation and change fees for travel impacted by COVID-19. Check your online itinerary or the airline's website for the most recent policies affecting your flight.

When will I get my refund?

Due to the high volume of cancellations, there may be delays in processing refunds. We apologize for any inconvenience and appreciate your patience. Timelines vary by the type of reservation:

  • For hotels or other lodging, car rentals, and activities: It may take up to 48 hours to receive your refund. If the hotel processed the charge, they’ll determine the refund timeline.
  • For flights: Most refunds are issued within 12 weeks. However, depending on the airline, some refunds may take longer.
  • For packages: The individual parts of your vacation package are processed separately. Refunds for lodging, car rentals, or activities may take up to 48 hours to process. Any refunds for flights may take 12 weeks or more to process.

What's the best way to find flights that have flexible change policies or are refundable?

Most airlines don't offer free cancellation, but many do offer the option to reschedule your flight without a change fee. All you pay is the difference between the original flight and the new flight you select. When you're searching for flights, you'll see a No change fees filter at the top of your search results and in the list of filters on the left.

How do I redeem my airline credit?

To redeem your airline credit for a new flight, go to the coupons and credits pageOpens in a new window and click Use credit. For more information about airline credits, see How airline credits work.

What if I have a trip booked and still want to travel?

Before you depart, make sure you find out what regulations might be in place at your destination. Check for any updates for the airports you'll be traveling through, too. We also encourage you to check COVID-19 travel and health advisories.

Allow yourself some extra time, make sure you have your own personal protective equipment (PPE) such as face masks and hand sanitizers, and take precautions such as washing your hands thoroughly and frequently.

How do I find out about travel restrictions for my destination?

Many destinations have COVID-19 travel restrictions in place. These restrictions can change quickly and without prior notice. To find out more about restrictions in place for your destination, check the COVID-19 travel advisorOpens in a new window. Continue to check for updates frequently as you get nearer to your departure date.

What if I still want to get away despite COVID-19?

We recommend following the guidance from governments and public health officials to help slow the spread of COVID-19. The decision to travel is a personal one. Ultimately, it's up to you to determine what's best for you and your family.

How can I stay informed about COVID-19?

We encourage you to check COVID-19 travel and health advisories.