Central United States Adventure Vacations

I rarely leave negative reviews, but after spending nearly $5,000 for a six-night stay, I feel it’s important to share our experience. We actually ended up checking out early and booking another hotel because the service and cleanliness were so disappointing. One of the biggest issues was room service. I placed an order totaling around $150 and waited three hours before finally calling to ask what was going on. Only then was I told that because of Lollapalooza, they were no longer taking room service orders—even though my order had already been accepted and paid for. No one ever contacted us to let us know there was an issue. Housekeeping was even worse. By day four, our room had still not been cleaned or serviced once. We requested fresh towels that evening, and after waiting an hour with no response, I had to call again. They finally brought towels around 1:00 a.m. Earlier that same day, I actually had to walk across the hall to the housekeeping room and ask for clean sheets myself because no one had serviced our room. The housekeeper seemed visibly irritated that I even asked while she was sitting on her phone scrolling. She simply handed me the sheets, and my friend and I had to strip and make our own beds. Since our room was directly across from the housekeeping room, I saw staff sitting in there on their phones throughout our stay while guest rooms went untouched. Ironically, it wasn’t until I texted the front desk to complain that someone finally came to clean our

GREAT breakfast, the palm restaurant is pricey but WORTH IT! 10/10 experience.

The room was clean and the perfect location to watch the river get dyed. Because we were there for St Patricks Day, the elevators were a huge problem to get down from our room so ended up taking the stairs. This is not the hotels fault by any means. There is a small restaurant and bar. We only got drinks from there. The decor was great and we were so comfy in our bed. I would definitely stay here again!!