South Pacific Beach Vacations

Hotel clean and good value. quiet and clean. disappointed of few food options such as buffet

I expected a much better veiw for a upgradeed room with a king sized bed.

Staff went out of their way to make us feel welcome with top notch service.

Very beautiful resort. Grounds are very peaceful. Room was fantastic- Modern, clean and very spacious. Staff was very friendly but service is a little slow.

This is not a 5-star hotel. I never normally do reviews. Before I do, I just want to say that the staff were great and tried their very best. This is a management/ownership issue, the resort is tired and run down. This was a family holiday with 12 of us split over 6 rooms. 1. Booked 6 x rooms (3 x Qu/Sgl + 3 x Dbl/Dbl). This was important because of the people we had travelling. We also requested in advance that two of the rooms to be interconnecting which was confirmed that this would be planned into the scheduling. Arrived (1am) to learn we had 5 x Queen/Single, 1 x Double/Double, no interconnecting rooms and spread all over the resort, not near each other. Told fully booked, nothing could be done. Too tired to argue. 2. We ended up getting shifted after two days to an interconnecting room (took us a couple of goes to get that sorted). Later that day, had to be shifted from that interconnecting room to another interconnecting room as that one had plumbing issues. The second interconnecting room had no hot water and had to get that sorted out too. 3. Multiple rooms without TV channels working. 4. Multiple instances of having to go up and order because no one was serving us or around to take our order. 5. Some of our other rooms had plumbing issues. 6. Apart from teppanyaki and wicked walu had to pre-order our dinner meals for the restaurants. On arrival, it all came out straight away (entrees and mains) and most instances overcooked. Not 5-star hotel standard.

The Shangri-La is a magnificent hotel!! While the facilities are excellent and there is a wide variety of activities available, it is the staff who are the best part of this place. They are friendly, helpful, attentive and so, so supportive. I have stayed here before and I will keep coming back each year as it truly is a wonderful place to stay. Thank you to all the staff, particularly in the Reef Wing of the hotel. To Mary, Katea, Vishal, Aleisi and all the team - thank you so much!!

This is not a 5-star hotel. I never normally do reviews. Before I do, I just want to say that the staff were great and tried their very best. This is a management/ownership issue, the resort is tired and run down. This was a family holiday with 12 of us split over 6 rooms. 1. Booked 6 x rooms (3 x Qu/Sgl + 3 x Dbl/Dbl). This was important because of the people we had travelling. We also requested in advance that two of the rooms to be interconnecting which was confirmed that this would be planned into the scheduling. Arrived (1am) to learn we had 5 x Queen/Single, 1 x Double/Double, no interconnecting rooms and spread all over the resort, not near each other. Told fully booked, nothing could be done. Too tired to argue. 2. We ended up getting shifted after two days to an interconnecting room (took us a couple of goes to get that sorted). Later that day, had to be shifted from that interconnecting room to another interconnecting room as that one had plumbing issues. The second interconnecting room had no hot water and had to get that sorted out too. 3. Multiple rooms without TV channels working. 4. Multiple instances of having to go up and order because no one was serving us or around to take our order. 5. Some of our other rooms had plumbing issues. 6. Apart from teppanyaki and wicked walu had to pre-order our dinner meals for the restaurants. On arrival, it all came out straight away (entrees and mains) and most instances overcooked. Not 5-star hotel standard.

Really enjoyable place to stay and within walking distance of decent shopping and dining at Port Denarau. Staff very friendly and really engage in getting people to join in their poolside activities. Room we stayed in was spacious and comfortable and handy to pools although some can be a fair bit away. Location great with poolside views to the sea and we really liked our stay at this resort and would definitely consider returning. Deli cafes good reasonably priced food and we had a lovely meal at Marava asian fusion restaurant. Went to Koro also but less impressed with that one. All in all , recommended and we can see why it's busy and popular.

Hotel clean and good value. quiet and clean. disappointed of few food options such as buffet

I expected a much better veiw for a upgradeed room with a king sized bed.

Hotel clean and good value. quiet and clean. disappointed of few food options such as buffet

I expected a much better veiw for a upgradeed room with a king sized bed.