Western United States Kid friendly Vacations

I loved the look of the hotel and so did my kids, the staff were extremely friendly and accommodating. The trolley to universal studios was a pleasant ride, The guy with a unique/ cool mustache played his awesome music and was so helpful. He assisted with taking our luggage to our room and was genuinely friendly and asked us about our trip. We will definitely be staying at the garland again. The pool and movie night was a plus. I do wish the hot tubs were bigger, I like the fact that they have one for adults and one for kids. The staff was always welcoming, smiling and friendly. We loved it! It was a memorable pleasant stay

The hotel has a great location within walking distance of many SF top attractions. We also loved the amenities: indoor and outdoor games created a fun, welcoming atmosphere where our family spent hours relaxing. Unfortunately, our experience was overshadowed by the breakfast issue. We booked a rate that clearly stated "full breakfast included," but upon arrival were told it only covered half of the guests on our reservation. Instead of honoring the reservation or providing breakfast vouchers for the remaining guests, the hotel offered only a 15% restaurant discount. Since our vacation days were packed, we had specifically paid for breakfast in advance to save both time and money each morning. Instead, we had to worry about where to eat, spend additional time and money before starting our day. The issue was never truly resolved, so we ultimately moved to the hotel across the street, which had an excellent on-site breakfast that was fully included as expected. To make matters worse, the hotel we moved to offered the exact same 15% restaurant discount to its guests, so it wasn't even a meaningful gesture to make up for the hotel's failure to honor our reservation. The rooms are clean and modern but could use a face-lift considering the heavy guest traffic. Check-in was also very slow, with long lines and only three staff members at the front desk. The amenities and location are excellent, but the breakfast issue, slow check-in, and well-used rooms left us disappointed.

I loved the look of the hotel and so did my kids, the staff were extremely friendly and accommodating. The trolley to universal studios was a pleasant ride, The guy with a unique/ cool mustache played his awesome music and was so helpful. He assisted with taking our luggage to our room and was genuinely friendly and asked us about our trip. We will definitely be staying at the garland again. The pool and movie night was a plus. I do wish the hot tubs were bigger, I like the fact that they have one for adults and one for kids. The staff was always welcoming, smiling and friendly. We loved it! It was a memorable pleasant stay