Central Plain Kid friendly Vacations

The hotel was very good and I would generally recommend to anyone. However, if you stay, you should know that the hotel does not have a pool of its own, despite how it appears on the website. Instead, you have full access to the pool and spa at the Sofitel which is in the same complex. To reach the pool you do need to leave the Mercure, walk about 100 yards up a quiet road and access the Sofitel we did not know this when we booked and equally, did not have a problem with it when we realised. However, if you are looking for the pool and spa,to be in the same building, this might not be the hotel for you. Important to add here, the hotel staff did give us a free room upgrade. Our room was very comfortable and had one of the biggest beds I’ve ever seen (greater than super king). The Wi-Fi also did not work and no one we spoke to managed to get it to work either.

아주 좋았습니다. 편하게 지내다 왔습니다.

I was fortunate to be able to stay here for 10 days. It was perfect in every way - especially the quality of everything, and it was the only hotel in China during my month-long visit that had full-throttle internet - being able to get to sites that I couldn't get to from other hotels. The staff was very pleasant and hard-working.

Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city.

Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business.

Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city.

Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business.