Mountain States Kid friendly Vacations

The iron had gunk which burned a hole in the slacks I was ironing. Had to fill out a report and ended up getting some hotel credit for the hotel restaurants. The lady at the front desk was really kind and helpful. She made the difference between 1 star and 3 stars.

This hotel is tired. The lobby looks like a throwback, but not in a good, chic way. Among other dated touches in my room, the mattress was lumpy; I had to find a special angle to sleep comfortably. Room service is gone, but the hotel marketing still promotes it. I would never stay in a place where I can't order breakfast, I need to work in the morning. It felt deceptive - plus, the TV interactive hotel services screen promoted their breakfast delivery, the room service number just rang and rang, no pick-up, no message. It's almost as if they've given up on satisfying their guests. And a bit more on the experience - the room windows were very dirty on the outside, that here was a film on the glass so thick that it distorted the view outside. For real, what's going on here.

Although we there just for a night, we were happy that we booked in that hotel. Kudos also to th front desk staff who was very friendly and helpful.

Disappointed that we checked in at 7pm but room wasn't ready until after 10pm and it took 2 trips back to the front desk.

Amazing in sll aspects!

Amazing in sll aspects!

The room was fantastic and clean with the fabulous view of the Sphere. Thank you so much

Great room, amenities, a fab online system that makes for quick check in and out, and services while you’re there.