Cancun Romantic Vacations

Marena (our server on the beach for several days) was fantastic!!!! Room service and housekeeping staff were also great and very attentive and friendly. Our biggest down side was the number of people attempting to sell us trinkets on the beach. We were hounded everyday by these people trying to sell things. That was VERY annoying. We are very disappointed that the resort allows this to happen. Bathrooms within a distance from the beach were scarce and when you did find one, they were very dirty. Nighttime entertainment was none existent. Someone playing a saxophone in the lobby for an hour doesn't constitute a show! We will venture to find another resort for our next trip to Cancun.

Pool and beach ate lovely

The staff were friendly and did their best to assist, though they seemed limited by the hotel’s policies and available resources—something that reflects more on management than on the team itself. The food was decent, but not particularly memorable. One downside was the strong push to become a timeshare member in order to access certain amenities, which took away from the overall experience. There were also several cost-saving measures that made the stay feel somewhat restrictive. For example, room service requires a $100 fee to use, and guests are limited to two bottled waters per day, with the expectation to refill at water stations. After spending time in the sun, having access to chilled bottled water would have been much more refreshing than room-temperature refills. Also, rooms had paper thin walls which made it difficult to sleep some nights hearing all the doors shutting or guest walking through the halls. On a positive note, the staff did an excellent job maintaining cleanliness throughout the property, which was appreciated. However, other limitations stood out—alcohol service is restricted to 11 a.m. to 11 p.m., so enjoying something like a mimosa with breakfast isn’t an option. Additionally, there was only one coffee station available, which could be inconvenient during busier times. Overall, while the staff and cleanliness were highlights, the various restrictions and policies made the experience feel more limited than expected

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.

If you like Diamonds this is the Hotel for you! Food was Great, we had a 10 day stay at the Resort so we visited all the Restaurants, pools, bars you name it! staff was very helpful and friendly, very safe and attentive, we recommend sun Palace

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.

The most amazing vacation we have had in a long time. The food and beverages are top notch. The service is even better. Would go back again in a second.

From the staff to the food, everything about this resort was amazing.

Pool and beach ate lovely

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.

From the moment we arrived, we were constantly plagued by an unpleasant stench permeating the air one reminiscent of sulfur or sewage. Even after moving to our room, the foul odor persisted; throughout our entire stay morning, noon, and night we suffered from the ceaseless presence of this offensive smell. Furthermore, whenever we brushed our teeth or washed our faces, the water itself emitted that same distinct, terrible stench. The situation in the room occupied by my younger sister and her husband was exactly the same, and they, too, experienced significant discomfort as a result.