시티 아일랜드 스키 여행

Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

친절한 직원들과 맛있는

프런트 직원들은 친절했으며 전반적으로 깨끗함. 다만 오래된 호텔임을 감안해야할것임. 위치는 좋음.

Tolles Zimmer im 43. Stock mit Aussicht über 9/11 Memorial über Hudson River nach New Jersey. Das Frühstück nicht buchen. Ganz schwach und teuer . Besser irgendwo außerhalb frühstücken. Freundliches Personal. Zum Checkout leider ein Feueralarm (falscher Alarm). Wir sind die 43 Stockwerke mit Gepäck zu Fuß runter gelaufen. Alles korrekt so. Kein Aufzug und vorbildliches Treppenhaus. Das Frühstück (inklusive) wurde noch mal berechnet und abgebucht. Erst nach mehrfacher Aufforderung kam die Erstattung. Das wir nicht korrekt auschecken konnten, lag am Feueralarm. Dann wäre der Fehler sofort aufgefallen. Kann passieren. Wir würden auf jeden Fall wieder buchen!

서비스도 훌륭하고 아주 만족한 여행이었어요

공원뷰 객실이용, 창을 통해 보이는 센트럴파크와 주위건물, 하늘의 모습이 모두 그림같이 예쁘다. 아침, 낮, 저녁, 밤 모든 전망이 좋다. 명품shop이 많이 있는 5번가도 가까워 걸어서 갈 수 있고, 공원산책도 자유롭다. The Met박물관은 공원을 통해 걸어갈 수 있다. 분위기는 고풍스러우나 최근 리모델링하여 깨끗한 편 직원들 매우 친절하다. 특히 한국인 직원 Casey가 소통및 편의제공에 친절하게 많은 도움를 주어 기억에 남는 여행이 되었다. 커피머신, 냉장고, 전자레인지, 물끓일 주전자등 문의했더니 추가요금없이 친절하게 가지고 와서 다 세팅해 주었다. 이 호텔은 필요한 것이 있으면 일단 문의하는 것이 중요하다. 욕실용 가운, 신발도 고급지다. 다음에 또 묶고싶은 호텔이다.

프런트 직원들은 친절했으며 전반적으로 깨끗함. 다만 오래된 호텔임을 감안해야할것임. 위치는 좋음.

오래된 호텔이지만 깨끗하게 관리되고 있으며 직원들도 너무 친절합니다. 도보 거리에 쇼핑과 맛집이 많습니다.

프런트 직원들은 친절했으며 전반적으로 깨끗함. 다만 오래된 호텔임을 감안해야할것임. 위치는 좋음.

Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

친절한 직원들과 맛있는