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퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
2000 W Wyatt Earp Blvd, Dodge City, KS

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 484개 이용 후기 중 161개" "
평점 8 - 좋아요. 484개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 484개 이용 후기 중 78개" "
평점 4 - 별로예요. 484개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 484개 이용 후기 중 31개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Kara

좋아요: 직원 및 서비스
.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jade

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cancelled our reservation without notification.
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 22일
Dear Jade,Your feedback has been duly noted and will be thoroughly reviewed and investigated. Kindly allow us some time to validate your concerns. We apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 - 별로예요

Earl

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was the cheapest price ! The staff try their best. It just old and stairs dirty. The room was pretty good. The AC it work but it loud! But what really suck the most was the bed! If I had to stay here again I would but I think I would try to bring a piece of plywood for the bed
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 22일
Dear Earl,Thank you for your feedback. We're glad you found our staff helpful and the room satisfactory. We apologize for the issues with the noisy AC, the bed's comfort, and the condition of the stairs. Your comments are valuable, and we will address these concerns to improve our guests' experience. We appreciate your understanding and hope to provide a more comfortable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The ac unit was noisy.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 14일
Dear Debra,Thank you for your 4 out of 5 rating. We apologize for the inconvenience caused by the noisy AC unit. Your feedback is valuable, and we'll work to address this issue to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

JB

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Stayed 2 nights and they didnot clean or makeup room for second day stay!!!! you pay for 2 days and you only get 1 day service.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear JB,We sincerely apologize for the oversight in not servicing your room during your second day. This falls short of our usual standards, and we understand the inconvenience caused. We'll address this with our housekeeping team to ensure such lapses don't occur again, and we appreciate your patience and understanding.Sincerely, Hotel Manager

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 24일
Dear Gary,Thank you for your feedback! We're glad to hear that you found your stay to be quiet. Providing a peaceful environment for our guests is important to us, and we're pleased that you had a positive experience in that regard. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Jose

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Jose,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

8/10 - 좋아요

GEOFFREY

연인과의 여행
No issues in getting the room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in process went smoothly and that you didn't encounter any issues getting your room. Providing a seamless experience for our guests is important to us, and we appreciate your feedback. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Christy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff! Never again. I will pay extra next time to stay somewhere nicer. They rushed us out before check out and were upset because we checked in late. No consideration that we drove at all.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Christy,We're truly sorry to hear about your negative experience with our staff. Providing courteous and attentive service is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again in the future. We understand your frustration and hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

MICHELLE

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear MICHELLE, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Yanet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great. It was real close to the venue we went to and even though we got in really late we slept like babies. Room was clean and fresh
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Yanet,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great stay with us and that our hotel's proximity to the venue was convenient for you. We're glad you were able to rest well and found your room clean and fresh. Providing a comfortable and welcoming experience for our guests is always our goal, and we're delighted that we could meet your expectations. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE PEOPLE AND PLACE
Worst experience ever. Room not fully functional with bathroom lights and front desk wanted t charge t switch rooms . kept saying its policy. sometimes doing what is right is more important than "policy" Also some doors over rooms had swastika symbols so did not feel comfortable so asked to cancel booking . hotel would not allow 3rd party to cancel saying again "policy" I was willing to pay for one nights and not even stay but they would not let us cancel the week . how are we to know about bad rooms and swastikas when we pre-book a room . there is right and wrong why to treat people
2024년 2월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 17일
Dear John,We sincerely apologize for the distressing experience you encountered during your stay. Providing a safe and comfortable environment for all our guests is of utmost importance to us, and we regret that we failed to meet your expectations. Your feedback regarding the functionality of the room, the presence of symbols, and the cancellation process will be addressed with our management team to ensure immediate improvements are made. We understand your concerns and frustration, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will work diligently to prevent such issues from occurring in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Guy

좋아요: 청결 상태
Get the hell out of Dodge
Ok stay. Room was ok . Staff were not very engaging or enthusiastic. Pillows were not comfortable and fridge buzzed. Towels not very comfortable. Location decent and price was ok.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Guy,Thank you for sharing your feedback with us. We're glad to hear that your overall stay was satisfactory, but we apologize for any shortcomings you experienced with our staff's engagement, pillow comfort, fridge noise, and towel quality. Your comments are valuable, and we will use them to make necessary improvements. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Breakfast
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Kevin,Thank you for your feedback! We're glad to hear that you enjoyed the breakfast during your stay. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude
Staff was incredibly rude, which just drags all these stars down.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Chris,We apologize for the disappointing interaction you had with our staff during your stay. Providing excellent customer service is a top priority for us, and we regret any rudeness or lack of professionalism you experienced. Your feedback is valuable, and we will address this matter with our team to ensure it does not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just Okay
Seem to be older motel maybe doing remodeling? Outlet wasn't fastened in the wall and the closet doors weren't hung. Bed was comfy. Breakfast area was pretty small.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the older condition of our motel and the issues with the outlet and closet doors. We appreciate your patience as we work on renovations. We're glad you found the bed comfortable. Your comments about the breakfast area size are noted, and we'll consider ways to improve the layout. We hope to provide a better experience during your next stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Toni

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No elevator.
Not good. Not very clean. No elevator.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 9일
Dear Toni,We apologize for the inconvenience caused by the lack of an elevator during your stay. Your feedback regarding cleanliness is also concerning, and we regret any disappointment it may have caused. We appreciate your comments and will use them to improve our services. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Wayne,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Dawson

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Breakfast could be a lot better and the parking is not good if you have a trailer
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear Dawson,Thank you for your feedback. We apologize for the shortcomings you experienced with the breakfast and parking arrangements, especially for guests with trailers. Your comments are valuable, and we'll take them into consideration as we work to improve our amenities and facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

JULIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear JULIA,We're thrilled to receive your perfect rating and to hear about your positive experience with our friendly staff and clean accommodations! Providing exceptional service and cleanliness is our priority, and we're delighted that you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Teysa 님, Berthoud

가족 여행
별로예요: 직원 및 서비스
20.00 to change to 1st floor because we needed it. Nowhere did the online service tell me that the room i reserved
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Teysa,We apologize for any confusion or inconvenience regarding the change in room and the associated fee. It's important to us that our guests have a clear understanding of the accommodations they are reserving. We'll review our online information and reservation process to ensure transparency about additional charges and room preferences. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tom

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Tom,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a nice stay. We needed help with a couple of items and the desk attendant was prompt in solving our concerns. They also served a hot brekfast which was much appreciated. Thank you
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Linda,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a nice stay and that our desk attendant promptly addressed your concerns. It's great to know that you enjoyed the hot breakfast as well. Your positive feedback is greatly appreciated, and we look forward to providing you with another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Holley

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Holley,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Amanda

별로예요: 직원 및 서비스
No elevator to second floor for disabled guest
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 21일
Dear Amanda,We apologize for any inconvenience caused by the lack of an elevator on the second floor. Your feedback is important, and we understand the importance of accessibility for all guests. We will consider this issue seriously and explore options for improvement. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Daniel

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Daniel,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Teresa,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Debra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Adequate for us.
When we checked in the tv was not “talking” to the remote. Fortunately the clerk was able to help us repair the two. The fan I. The bathroom was very loud and the heating and cooling fan could not be put on continuous (which was annoying). The quilt on the base was too small for a king. But all in al a good value for the price.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Debra,Thank you for sharing your experience, and we're glad the front desk could assist with the TV remote. We apologize for the inconvenience with the bathroom fan and the heating and cooling fan options. Your feedback is valuable, and we'll look into addressing these issues. We appreciate your understanding and are pleased you found good value for the price. We hope to welcome you back for an even more comfortable stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just want to start out saying that I slept fine. The real issue I had was there was no heat in the room and the bathtub had stains in it and there was a security risk because one of the card readers on the side of the building for entry did not work so the hotel had propped the door open.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Christopher,Thank you for sharing your feedback with us. We're glad to hear that you slept well during your stay. However, we apologize for the issues you encountered with the lack of heat in the room, bathtub stains, and the security concern with the card reader. Your comments are important, and we will address these issues promptly to ensure a more comfortable and secure experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Vici

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Vici,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice and clean no disability accommodations
We had requested a downstairs room since I am disabled and on oxygen. They told us the only rooms available were upstairs. The parking lot did not seem full at all. Room was nice and clean very difficult to climb stairs. No elevator. Stay was good just very disappointed they could not accommodate me.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Richard,Thank you for your feedback and the 8/10 rating. We apologize for the inconvenience you experienced regarding the lack of disability accommodations and the challenge of climbing stairs. We understand the importance of such requests and regret any disappointment caused. Your input is valuable, and we'll use it to improve our services. We hope to have the opportunity to better accommodate your needs in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Kathy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Kathy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 - 훌륭해요

jannette 님, hendrum

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Jannette,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to call and call in order to find someone to come and check us in when we arrived. Once we were checked in, we were informed that there would be no continental breakfast the next morning due to it being Christmas. Once we got into our room. The closet door was not on the closet. And then since we didn’t have a continental breakfast to go to we were hoping to make coffee in our room. That did not happen either because there was no carafe on the coffee machine. And when we drove by other quality inns along the interstate, they were all MUCH busier and I’m sure we’re serving breakfast!!!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear John,We sincerely apologize for the challenges you faced during your stay, including difficulties in checking in, the absence of continental breakfast, issues with the closet door, and the missing carafe in your coffee machine. This is not the experience we aim to provide, and we regret any inconvenience caused. Your feedback is crucial, and we will address these matters with our team to ensure improvements. We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bryant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room and breakfast was good
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Bryant,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you enjoyed your stay, found the room nice, and appreciated the good breakfast. We appreciate your positive feedback and look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Glendarika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small toen... nice staff, rooms are clean, breakfast is good
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Glendarika,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our staff nice, the rooms clean, and the breakfast good. We appreciate your positive feedback and look forward to hosting you again!Sincerely, Hotel Manager

8/10 - 좋아요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family reunion
Hotel was nice for the price. Restaurants convenient from Hotel.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Anthony,Thank you for your feedback! We're glad to hear that the hotel was suitable for your family reunion and that you found it nice for the price. It's great that there were convenient restaurants nearby, enhancing your overall experience. We hope to have the opportunity to welcome you and your family again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Barbara,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Dean,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location
Nice clean affordable right on my continued travel path.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you found our location great, the accommodations nice and clean, and the pricing affordable. We appreciate your positive feedback and look forward to being a part of your continued travel path. Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Josh,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 12일
Dear Lacy,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff; Clean rooms; Good breakfast
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Doug,Thank you for the perfect 5 out of 5 rating and your positive feedback. We're delighted to hear about the friendly staff, clean rooms, and good breakfast. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

larry

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Larry,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all very good and very courteous personell
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Jane,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience and that the staff was courteous. We appreciate your feedback, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Intan

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I called and asked if I could get the ground floor for a senior citizen. The person who answered the phone said I’d reserved the room on the first floor, and no rooms were available. I thought that if the rooms were unavailable, he should tell me if any room became available during check-in, there might be a possibility, but instead, he said I should get the room for what I was paying for. I thought it was wrong, so I called again, and the same person picked up the phone. I asked him if I could still get the ground floor and pay a difference, and as far as I know, before a guest check-in, the room assignment can be arranged based on preference during check-in and availability. But he said no. So, I asked to talk to the manager, thinking the person who answered the phone probably didn’t know if it could be done. But he said he was the manager, and suddenly he got pissed because I told him what could be done. After a heated conversation, he told me he could make the arrangements, but he didn’t want to because I told him how things are done, and he didn’t like that. After reading other reviews on Google, etc., I don’t think the manager takes it seriously in all his responses to his customer's previous reviews. Otherwise, I wouldn’t have written this review to complain about lousy customer service. By the way, the rooms on the first floor are much better than the ground floor because of the noise. I’m glad he didn’t switch the room!!!
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 18일
Dear Intan,We're sorry to hear about your negative experience with customer service and room assignment. Your feedback is valuable, and we apologize for any inconvenience caused. We'll address this issue with the management and work to ensure better communication and service in the future. We appreciate your feedback and hope to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dodge City OES stay
It was good, I was only there for one night. Other than the person above banging stuff around all night, it was good. I was in a handicapp room, which I don't like, but it was on the first floor and convient. I will stat again in the future
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Dave,Thank you for sharing your feedback about your stay in Dodge City. We're glad to hear that your experience was good overall, despite some noise from above. We appreciate your understanding regarding the handicap room and are pleased that the first-floor location was convenient for you. We look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

8/10 - 좋아요

Dena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy and tight
The people were very friendly and the place was beautiful and clean. The only problem was that the beds were really tall so my disabled dad could not get in it, and the bathroom is really tight. It was a nice room but it dis not say that the handicap accessible rooms were king bed only not 2 beds. Needs to be more transparent when you pick rooms
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Dena,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the hotel beautiful, clean, and friendly. We apologize for any inconvenience regarding the bed height and room accessibility. Your comments are valuable, and we'll work to improve transparency in room descriptions to better accommodate all guests. We appreciate your input and hope to provide a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good lighted parking space. Clean and friendly.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Eric,Thank you for your excellent 5 out of 5 rating for your stay at our hotel! We're glad to hear that you found our parking well-lit, the accommodations clean, and the staff friendly. Your feedback is valuable, and we look forward to serving you again in the future for another great stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Carol 님, Dodge

좋아요: 청결 상태, 직원 및 서비스
Booked for the hot tub & it had no water in it. Our room didn’t have a blow dryer & the fixed sheets weren’t the right size for the bed & wouldn’t stay on the mattress. No regular coffee at breakfast.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 15일
Dear Carol,We're sorry to hear about the issues you experienced during your stay. It's disappointing that the hot tub was not operational as expected, and we apologize for any inconvenience caused by the absence of a blow dryer and the ill-fitting sheets in your room. Your feedback is valuable, and we'll share it with the hotel management to address these issues and ensure a more comfortable experience for future guests. Regarding the coffee, we'll also work to improve the breakfast offerings. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager