안뜰

벨라마르 호텔 맨해튼 비치, 태피스트리 컬렉션 바이 힐튼 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 509개" "
평점 8 - 좋아요. 1005개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 105개" "
평점 4 - 별로예요. 1005개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 47개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Gerrianne

좋아요: 청결 상태, 직원 및 서비스
The upgrade since Hilton acquired the Belamar property are nice. The rooms appear fresher and the heating air conditioning system is no longer noisy and inefficient. The bedding is nicer. The restaurant and the staff there have always been very good. It is well priced for Manhattan Beach but because it’s on a very busy highway at the edge of Manhattan Beach it’s reasonable for the area. my only negative comment is that I am a disabled person and no one offered to help me get my luggage to the room. They have a long ramp that is a bit steep for someone like me
2024년 4월에 2박 숙박함

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were excellent!! Valet, checking in, checking out, maintenance, and restaurant staff!!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

lotrece

좋아요: 편의 시설/서비스
Everything exceeded my expectations! We’ll definitely return!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Shaniece

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place, will return. Love how close it is to manhattan beach, walkable!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Samantha

연인과의 여행
Great location. Cute and welcoming place. Valet parking was easy with the texting notification. Greta overall.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The staff is nice and considerate . The bathrooms still need thorough cleaning. The shower area has horribly stained grout and should be redone.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Scottie

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Nina

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anubhav

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ambience was good.
2024년 3월에 4박 숙박함

8/10 - 좋아요

Jackie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked this hotel it was cute and aesthetic. Only con was the spider in the hairdryer bag but it wasn’t a big deal. The staff was very friendly. I wish they had regular parking but they only had valet.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ana

좋아요: 직원 및 서비스
I didn’t like the old torn carpet in the hallways.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

danijela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is ok. However location is great, right across the point! 30min walk from beach. Overall we enjoyed our stay
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Bianca 님, Hanford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Xay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have to say this hotel exceeded my expectations, besides the "thrift store" smell. The room I rented was cute and a good size for a perfect getaway for 2. I rented this hotel because my daughter had an event going on in the area. We originally rented for 2 nights, but my daughter's team had to leave early, so I asked to cancel the last night. I was told that they can not cancel, but I can check out early with out a refund. A few hours later, I received a call letting me know that the manager will accommodate and cancel 1 night with refund as long as we leave within 20 minutes. I quickly jumped on it. I am very pleased with the service of the hotel and will definitely book here again.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mark

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I booked this hotel based on it's star rating, boy was I wrong. The parking lot is small and requires valet only. The noise from the hallway and rooms above made for a not pleasant night of sleep. My shower was small I am 5'7 and was taller than the shower head. Skip if you are looking for a restful night sleep.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

STEFAN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy room at first , asked for a change , and it was possible
답변 제공: Cindy 님, 2024년 3월 4일
I'm glad we were able to move you to a quieter location in the hotel during your stay with us.

4/10 - 별로예요

Ryan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very below average hotel with cleanliness issues.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Andreea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Everbar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Ben

2024년 2월에 2박 숙박함

4/10 - 별로예요

Gerald

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The bathroom had water all over the floor when I first entered the room
2024년 2월에 1박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the water on the bathroom floor upon your arrival. Please know that this does not reflect our usual standards, and we are taking immediate steps to address and rectify the situation to ensure a more comfortable stay for our guests in the future.We appreciate your feedback as it helps us to continually improve our services. If there is anything else we can assist you with during your stay, please do not hesitate to let us know.

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the bar restaurant. Super convenient and very friendly, knowledgable staff.
2024년 1월에 2박 숙박함
답변 제공: D. Waggoner 님, 2024년 2월 6일
Thank you for taking the time to share your experience with us. We're thrilled to hear that you loved our bar restaurant and found it super convenient. It's always our aim to provide a friendly and knowledgeable staff to ensure our guests have an enjoyable stay.We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

Julielynn

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
My room was under floor 2, very noisy. Check in staff was very rude. Valet guys rocked.
2024년 1월에 2박 숙박함
답변 제공: D. Waggoner 님, 2024년 2월 6일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the noise in your room and for any interaction with our check-in staff that did not meet your expectations. This does not reflect the level of service we strive to provide to our guests.We're glad to hear that you had a positive experience with our valet team, and we will certainly address the concerns you raised with our staff to ensure a better experience for all our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Germán

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel close to LAX and very nice locatio
2024년 1월에 3박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience at our hotel and enjoyed our convenient location near LAX. We appreciate your kind words and hope to welcome you back again soon.

8/10 - 좋아요

Stephen Richard

출장 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함

4/10 - 별로예요

Tondolela

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Convenience Meets Disappointment
My stay at the hotel left much to be desired. Despite its affiliation with Hilton Tapestry, the experience didn't meet expectations. Southern California's winter brought an unexpected chill to my room, exacerbated by the air conditioner arrival temperature being set at a brisk 62 degrees. The heating system proved problematic, with maintenance offering a brief solution that unfortunately didn't last. Resulting in them bribing me a space heater on the Eve of day two. The thin walls exposed me to the hustle and bustle of the hallway and loud stomping and laughter sounds from both above and next door. While the valet staff was notably polite, the front desk encounter was marked by the mid-Day gentleman’s sarcasm and rudeness, overshadowing the positive aspects. In addition, the hotel's dated ambiance persisted despite attempts with modern furniture noticeable wear and tear on the bathroom diminished its intended effect. In the future, I'm inclined to explore the offerings of a newer property from their competitor around the corner, hoping for a more comfortable and accommodating stay.
2024년 1월에 2박 숙박함
답변 제공: D. Waggoner 님, 2024년 2월 6일
We sincerely apologize for the disappointing experience you had during your recent stay with us. It's disheartening to hear that we fell short of meeting your expectations, especially as a Hilton Tapestry-affiliated hotel.Furthermore, we apologize for any disturbances caused by noise from neighboring rooms and the hallway. We understand the importance of a peaceful environment for our guests and will take steps to address this concern.We appreciate your feedback regarding the ambiance and condition of our hotel, and we are committed to making improvements where necessary to enhance the overall guest experience.

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Enrico 님, Napa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This had the best combination of luxury and relaxation! Staff, restaurant, pool and hot tub as well as location let us rested and pampered! We would stay here again!
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us and that you enjoyed the combination of luxury and relaxation during your stay. It's great to know that our staff, restaurant, pool, hot tub, and location contributed to making your time with us so enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another pampered stay in the future!

10/10 - 훌륭해요

Kara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outdoor pool area could use some tropical type plants/ updating. Nice jacuzzi & firepits but not clear how to use the firepits. Those simple changes could lead to greater feel/ ambiance
2024년 1월에 2박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for your valuable feedback regarding our outdoor pool area. We appreciate your suggestion for adding tropical-type plants and updating the landscaping to enhance the ambiance.I'm pleased to inform you that we have already begun the process of enhancing the landscaping in the courtyard area, and your input reinforces the direction we are taking to improve our outdoor spaces.Your insights are invaluable to us as we strive to create a more enjoyable and relaxing experience for our guests. We look forward to welcoming you back and showcasing the improvements we've made.

4/10 - 별로예요

debra

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
Super expensive in restaurant. In residential area- nothing around within walking distance- need to Uber everywhere
2024년 1월에 3박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for sharing your feedback with us. We understand your concerns regarding the pricing in our restaurant. Our menu prices are carefully crafted to reflect the quality and offerings of our dishes. However, we appreciate your perspective and will take it into consideration as we continually evaluate our pricing structure.Regarding the location, we do have several restaurants located conveniently across the street, offering a variety of cuisines to suit different preferences. Additionally, our team is always available to assist with arranging transportation options should you require them.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Nina 님, Redondo Beach

2024년 1월에 1박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
Thank you for your excellent 5-star review! We look forward to welcoming you back soon!

6/10 - 괜찮아요

Donna

The gentleman that checked me in was extremely Rude and obviously couldn’t care less in being Hospitable let alone polite. He checked me into a room that was sub-pare (bath tub had a large hole, counter was obviously repaired….poorly, etc.), gave no instructions on how the TV worked or WiFi login. I was tired so I didn’t say anything. The next day I spoke with the person at the front desk about my check in experience and was quickly moved to a better/cleaner room. The woman was very accommodating and polite, but I continued to see the gentleman that checked me in and my experience was tainted. I don’t know if he’s the son of the owner and that’s why he works there, but he shouldn’t be in the hospitality business as it reflects poorly on your property, especially at the price point that I paid per night ($250)!
2023년 12월에 4박 숙박함
답변 제공: D.Waggoner 님, 2024년 2월 6일
We sincerely apologize for the unpleasant experience you had during check-in. It deeply concerns us to hear about the lack of hospitality and politeness you encountered from our staff member. This behavior is not reflective of our standards, and we are taking immediate steps to address this matter internally.Furthermore, we regret the condition of the room you were initially assigned, and we understand how frustrating it must have been to encounter issues with the bathtub and counter. Your comfort and satisfaction are of the utmost importance to us, and we apologize for any inconvenience caused.We're glad to hear that your concerns were addressed promptly when you spoke with our front desk staff the following day and that you were moved to a better and cleaner room. Please rest assured that we are investigating this matter further to ensure that similar incidents do not occur in the future.Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a much more positive experience.

6/10 - 괜찮아요

Dudley

가족 여행
좋아요: 청결 상태
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Sharon 님, Mount Kisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived and noticed that there would be some construction outside my room’s window during my stay I was pleasantly shown several other rooms in order for me to be satisfied. People, especially the Director of Housekeeping, took time and explained differences. I greatly appreciated the extra concern.
2023년 11월에 5박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

leanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for an amazing stay. My girlfriends and I had the time of our life. We will definitely be back. :)
2023년 12월에 1박 숙박함

8/10 - 좋아요

Stacey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would like 24 hour room service
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice midcentury vib
Cool retro hotel that is really convenient to the beach cities and the airport. Great restaurants across the street.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Jacob

출장 여행
좋아요: 청결 상태
Helt ok, inte mer. Det finns bättre hotell
Rummet är helt ok, läget bra. Badrummet hade behövt en ordentlig uppfräschning.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Cory

2023년 11월에 1박 숙박함

8/10 - 좋아요

Phoebe

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here regularly. Nice quiet place with nice rooms. Very easy to get to shopping and restaurants.
2023년 11월에 2박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 29일
Dear Ms. Phoebe,Thank you for being a valued regular guest at the Belamar Hotel. We appreciate your loyalty and the time you've taken to share your positive experience with us.We are thrilled to hear that you find our hotel to be a nice and quiet place with pleasant rooms. It's great to know that our location makes it convenient for you to access shopping and restaurants easily.We look forward to continuing to provide you with a comfortable and enjoyable stay during your future visits. If there's anything specific you'd like to share or if there are ways we can further enhance your experience, please feel free to let us know.Thank you once again for choosing the Belamar Hotel, and we can't wait to welcome you back.Best regards,

6/10 - 괜찮아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
While the place appeared clean, my room had a musty odor that never went away. The facility seemed old and somewhat outdated. I will say the location in Manhattan Beach was excellent, and easy to get to and from the airport (LAX). Aside from the odor, not a bad place to stay.
2023년 11월에 3박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 15일
Dear Mr. Joseph,Thank you for taking the time to share your thoughts on your recent stay with us. We sincerely appreciate your compliments about our location.However, we regret to learn that your experience with the assigned room did not meet your expectations.We understand the importance of a pleasant experience during your stay, and I apologize for any inconvenience caused. Once again, thank you for bringing this to our attention. We value your feedback, and we hope to have the chance to welcome you back for an improved experience in the future.Best regards,

6/10 - 괜찮아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Third party booking
Very friendly staff and updated rooms. Our “garden view” room looked onto a wall four feet away and some off season furniture storage. At check in we were told we did not “get anything” because we made our reservation through a third party. I guess that’s why we got the worst room in the hotel.
2023년 11월에 1박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 15일
Dear Mr. Walter,Thank you for taking the time to share your thoughts on your recent stay with us. We sincerely appreciate your compliments about our friendly staff and updated rooms; however, we regret to learn that your experience with the assigned room did not meet your expectations.I'm genuinely sorry to hear that the view from your "garden view" room fell short of what you anticipated. We understand the importance of a pleasant view during your stay, and I apologize for any inconvenience caused. Regarding the information provided at check-in, I'd like to investigate further to ensure that our communication aligns with our commitment to providing a positive experience for all guests, regardless of the booking channel.If you could kindly provide additional details of your experience, it would greatly assist us in addressing and rectifying the concerns you've raised. We are committed to making things right and would appreciate the opportunity to turn your experience around.Once again, thank you for bringing this to our attention. We value your feedback, and we hope to have the chance to welcome you back for an improved experience in the future.Best regards,

6/10 - 괜찮아요

Marcy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property overall is nice, My only complaint is the art work is totally creepy, especially down the hallways!!!
2023년 11월에 2박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 15일
Dear Marcy,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us enhance our guest experience.Your insights are valuable to us. Thank you again for choosing our hotel, and we look forward to the opportunity to welcome you back.Best regards,

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Oasis in a sea of traffic. Not far from Manhattan pier. Good restaurants/shopping nearby. Only downside was $25 a night valet parking.
2023년 11월에 3박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 15일
Dear Mr. Kenneth,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us enhance our guest experience.Your insights are valuable to us, and we want to ensure that we address any concerns or issues you may have encountered during your stay. Please feel free to share more details, so we can take appropriate actions to improve and exceed your expectations in the future.Thank you again for choosing our hotel, and we look forward to the opportunity to welcome you back.Best regards,

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 15일
Thank you for choosing to stay with us and sharing your experience! It was our pleasure to accommodate you, and we hope to welcome you back for another wonderful stay.Best Regards,

6/10 - 괜찮아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Parking fee was too much
2023년 11월에 2박 숙박함
답변 제공: The Belamar Hotel Team 님, 2023년 11월 6일
Dear Donna,Thank you for sharing your feedback regarding the parking fee. We appreciate your input as it helps us evaluate and enhance our guest experience. We understand that parking costs can be a concern, and we'll take your comments into consideration as we review our pricing structure.We're committed to providing excellent value to our guests, and we hope that this aspect won't deter you from choosing us in the future. If you have any further suggestions or if there's anything else you'd like to discuss, please feel free to reach out. We value your opinion and aim to make every guest's stay as enjoyable as possible.Warm regards,

10/10 - 훌륭해요

Courtney

2023년 11월에 1박 숙박함
답변 제공: The Hotel Belamar Team 님, 2023년 11월 29일
Thank you for being a valued guest at the Belamar Hotel. We appreciate your loyalty and the time you've taken to share your positive experience with us.We look forward to continuing to provide you with a comfortable and enjoyable stay during your future visits. If there's anything specific you'd like to share or if there are ways we can further enhance your experience, please feel free to let us know.Thank you once again for choosing the Belamar Hotel, and we can't wait to welcome you back.Best regards,

10/10 - 훌륭해요

Dale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have a great stay here and the restaurant was excellent.
2023년 10월에 1박 숙박함
답변 제공: The Belamar Hotel Team 님, 2023년 10월 25일
Dear Dale, Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had an enjoyable stay with us. Your kind words about our staff and facilities are truly appreciated.We are dedicated to providing exceptional experiences to all our guests, and your feedback encourages us to continue our efforts. It would be our pleasure to welcome you back for another memorable stay in the future.Once again, thank you for your kind words, and we look forward to hosting you again soon.Warm regards,

10/10 - 훌륭해요

Jocelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great mattress!
답변 제공: The Belamar Hotel Team 님, 2023년 10월 24일
Guest,Thank you so much for taking the time to share your positive experience at our hotel. We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us.It's always our goal to provide exceptional service and a memorable experience, and we're delighted that we could meet your expectations. Your compliments mean a lot to us, as we take great pride in maintaining high standards in both areas.We look forward to welcoming you back on your next visit. If you have any special requests or if there's anything more we can do to make your stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority.Once again, thank you for your positive feedback. We can't wait to host you again and create more wonderful memories together.