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베이몬트 바이 윈덤 프로보 리버 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 프로보 리버
2230 N University Pkwy, Provo, UT

이용 후기

6.8
평점 10 - 훌륭해요. 1006개 이용 후기 중 226개" "
평점 8 - 좋아요. 1006개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 198개" "
평점 4 - 별로예요. 1006개 이용 후기 중 169개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 115개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

Cynthia

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was friendly and helpful. Room's Carpet was dirty and ground floor windows filthy. Breakfast was good Bed was good. Grounds were poorly kept. Broken sprinkler sprayed our car all night.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 18일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful and enjoyed the breakfast and bed. We apologize for the cleanliness issues and the broken sprinkler. We will address these concerns promptly to improve our services. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Howard

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Dirty room and blood stained duvet only discovered on the second night, yuk!
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not reflective of our usual standards, and we are deeply sorry for any discomfort this caused you. We take your feedback seriously and will address the issues immediately to ensure they are rectified. If there is anything we can do to make it up to you or assist you further, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

6/10 - 괜찮아요

Raynee

좋아요: 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 14일
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 - 괜찮아요

Sandra

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The chair was torn and warn, the shower curtain was MIA.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 12일
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the torn chair and missing shower curtain. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our future guests. We appreciate your input and hope to welcome you back for a better experience next time.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

8/10 - 좋아요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Charming area, clean but show wear, breakfast good. Would stay again.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Guest,Thank you for your review. We're delighted to hear that you enjoyed our charming area and found our hotel clean with a good breakfast. We appreciate your feedback about the wear and tear and will address it accordingly. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Hotel Manager

8/10 - 좋아요

Janet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
close to BYU
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Guest,Thank you for your positive review! We're glad to hear that our hotel's proximity to BYU was convenient for you. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Alice

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convenient location to campus! But the buildings are old and need fresh updates/carpet/etc. Housekeeping was casual and often missed our room and details during our multi night stay, but it was not a bad place to stay; Just feels like it is in the process of decline.
2024년 4월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient for accessing the campus. However, we apologize for any inconvenience caused by the condition of our buildings and the inconsistency of our housekeeping services during your stay. Your comments are valuable to us, and we will use them to make necessary improvements to enhance the guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.}Sincerely, Hotel Manager

6/10 - 괜찮아요

Carlos

Vg g de you on tuu tu
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Guest, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 - 별로예요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is in bad need of renovation. Furniture looks like it was donated from Goodwill. Staff was friendly and in a good area to keep you busy and away from the hotel.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the location of our hotel. However, we apologize for any inconvenience caused by the condition of our furniture. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities for all our guests.Sincerely, Hotel Manager

4/10 - 별로예요

Heidi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a very nice facility. Dirty and noisy. Broken items in the bathroom: toilet paper dispenser and hot/cold of shower water backwards. Complimentary breakfast not very good, unless you’re satisfied with bagels and cereal. Staff not very friendly.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we're sorry for the cleanliness, noise, and maintenance issues you encountered. We're addressing these promptly for improvement. We regret any dissatisfaction with our breakfast and service; we'll use your feedback to enhance our offerings. We hope you'll give us another chance to provide a better experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Brittanney

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 18일
Dear Guest,We're sorry to hear about your disappointing experience. We value your feedback and would like to learn more about the issues you encountered so we can address them. Please contact us directly to discuss your concerns further. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kristal

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The location is great the scenery and mountains are beautiful. The property is very old and needs a thorough update. It was as clean as they could get it but the carpet and surfaces and curtains are dark and old and stained. The gym was an absolute joke. 1 elliptical and an old treadmill. And one set of 10lb weights. We went elsewhere. The rooms are spacious but the walls are thin, you can hear everything. Beds are comfy though!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Kristal,Thank you for your feedback about your recent stay. We're glad to hear that you enjoyed the location and scenery, as well as the spacious rooms and comfortable beds. However, we apologize for the condition of the property and the outdated facilities, including the gym. Your comments are valuable, and we'll take them into consideration for future improvements. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Sincerely, Peter PatelGeneral Manager

10/10 - 훌륭해요

Misael 님, San Antonio

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 16일
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're glad to know that you enjoyed our amenities and services. We value your feedback and look forward to hosting you again for another great stay!Sincerely, Hotel Manager

4/10 - 별로예요

Santa

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The lady from the front was very unkind ,
2024년 4월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our front desk staff. Providing exceptional customer service is our priority, and we regret that we fell short in this instance. Your feedback will be addressed with our team to ensure that all guests receive courteous and helpful service during their stay. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service you deserve.Sincerely, Hotel Manager

4/10 - 별로예요

Jonathan

가족 여행
별로예요: 숙박 시설 상태 및 시설
Being a Wyndam property, I guess I expected more. There was a huge ugly cracked patch in the wall where the doorknob had broken the drywall. I guess the maintenance guys have never seen the plastic discs you can apply to the wall to protect it. My wife was excited to take a bath, but there was no stopper in the tub. There were also loose and broken tiles in floor of the bathroom. There were only two bath towels in the bathroom - I'm sure we could have asked for more, but im used to having at least 4 bath towels. There were no tissues in the tissue dispenser. The refeigerator leaned hard to one side and towards the front once the door was opened. I thought it was going to fall on the floor in front of me. Overall, just not as nice as I was expecting
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain at our property. We appreciate you bringing these matters to our attention, and we will address them with our maintenance and housekeeping teams to ensure they are resolved promptly. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you expected from a Wyndham property.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best price in town, very clean room. In good condition. Would definitely come back.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel to offer the best price in town and that you were pleased with the cleanliness and condition of your room. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We need egg and sausage for breakfast
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 24일
Dear Jacob,Thank you for your feedback! We'll certainly take your request for egg and sausage breakfast options into consideration as we continue to enhance our offerings. We appreciate your input and hope to provide an even more satisfying breakfast experience during your next stay with us.Sincerely,Hotel Manager

8/10 - 좋아요

Cole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice little place for a decent price
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Cole,Thank you for your feedback! We're glad to hear that you found our hotel to be a nice option at a reasonable price. Your satisfaction is important to us, and we appreciate your input. If there are any areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely,Hotel Manager

10/10 - 훌륭해요

Max 님, North Las Vegas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was adequate furniture was kind of worn down bed was comfy.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Guest,Thank you for your positive feedback, Max! We're glad to hear that you found your room adequate and the bed comfy during your stay. We appreciate your comments about the furniture, and we'll certainly take them into consideration as we strive to maintain and improve our accommodations. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jessica

Rivertrail access
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the river trail access during your stay. If there are any specific areas you feel we could improve upon to earn a higher rating next time, please feel free to share. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Patricia

Mattress was terrible! No ice machine on main floor.
2024년 3월에 21박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the quality of the mattress and the absence of an ice machine on the main floor. Your comments are valuable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay on your next visit.Sincerely, Hotel Manager

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Shu Hui

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to the free bus service, restaurants, shopping centers, and more.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you enjoyed our convenient location near the free bus service, restaurants, and shopping centers. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Cristina

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Curt

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Guest,Thank you for your perfect rating! We're thrilled that you had a great experience with us. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Needs work.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input and are committed to continually improving our services. If there are specific areas where you feel we can enhance your experience, please let us know. Your satisfaction is important to us, and we strive to ensure that each guest has a pleasant stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Elina

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfriendly staff, the room was dirty, dust & cob web under bed lamp, not vacuumed throughly , see through curtain had what it looked like food or dried up vomit, left darkening curtain hem torn and hanging, white paint or spackle on the wall by bed, No toilet paper or tissue, phone didn't work (unable to call front desk). We felt that management or owner doesn't want people to come back. Awful experience. Property has potential, needs major update.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Guest, Thanks for your stay at our hotel !!! We are sorry that your stay was not as per your expectations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded to management Hope your next stay will be a memorable experience. Please visit us again. Sincerely,Hotel Manager

4/10 - 별로예요

Jilaine

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cracked window, beds creaking, leaking shower
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Jilaine,We apologize for the issues you encountered during your stay, including the cracked window, creaking beds, and leaking shower. Please know that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Sincerely, Peter PatelGeneral Manager

2/10 - 너무 별로예요

Ana laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. We take your feedback seriously and will work diligently to address the issues you mentioned to improve our services for future guests.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 - 괜찮아요

Gene

좋아요: 청결 상태
there needed to be few repairs to facilities in the room, but it was clean. there was not a box of tissue in the dispenser beneath sink
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be clean. We apologize for any maintenance issues you encountered and the absence of a tissue box. Your comments will be addressed to ensure a more comfortable experience for our guests in the future.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com

6/10 - 괜찮아요

Ruth

The area is charming. The property is quite rundown and the bathroom was barely adequate. The beds were comfortable and clean. The pool amd hot tub were clean.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Ruth,Thank you for sharing your experience with us. We're glad to hear that you found the area charming and that the beds were comfortable and clean. However, we apologize for any disappointment with the condition of the property and the bathroom. Your feedback is important to us, and we'll address these issues to ensure a better experience for our guests. We're pleased that you found the pool and hot tub clean. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Peter PatelGeneral Manager

6/10 - 괜찮아요

Mike

별로예요: 숙박 시설 상태 및 시설
The property smelled heavily of oriental food being cooked in the upper level.. There was no restaurant on-site the food was being cooked in rooms with the doors wide open as it is. There residents of the people who own and run the property..
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odor of cooking permeating the property. We take guest comfort seriously and will address this issue promptly. Please rest assured that we will take steps to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel Manager

8/10 - 좋아요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bonito lugar
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Manuel,Thank you for your rating and feedback! We're glad to hear that you found our place nice. If there's anything specific you enjoyed during your stay or areas where we can improve, please let us know. We appreciate your input and hope to welcome you back again soon for an even better experience!Sincerely, Peter PatelGeneral Manager

4/10 - 별로예요

William

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to even start with this property. It’s old and outdated and has not been renovated at all. The keys for the doors took 5 minutes to work after trying every single way to get them to work just to avoid going back to the front counter. The building are all separate and all doors say “use key for entry.” None of those door were ever locked. The facility was falling apart. Literally ceilings falling down in the pool room. No towels at the pool, or phone to call the lobby. Windows locked in the open position when it’s 10 degrees outside because there is no air flow. Cold are coming in to continue to make it more steamy so it makes matters worse as the ceiling falls down and water drips from everywhere. Our rooms were falling apart. Holes on the wall, patched but never painted. Faucets just spun around and around and weren’t easy to figure out how to get hot or cold water. Door knobs were the same, falling off or just spun around and around and didn’t know if the door was locked or shut. The mattresses were harder than the floor. Would’ve been better sleeping in my car to be honest. Breakfast was only to every type of grain possible.. bagels, toast, muffins, cereal, waffles, oatmeal… but not a single ounce of protein, or fruits. List can go on and on.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear William,I'm sorry to hear about your disappointing experience at our property. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the door locks, lack of maintenance, and insufficient amenities. Rest assured, we take your concerns seriously, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Sincerely, Hotel Manager

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place for a quick overnighter.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for choosing our hotel for your quick overnight stay. We're glad to hear that you had a great experience during your time with us. If there's anything we can do to improve and earn that extra star next time. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Tori

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously. Please rest assured that we will address any areas of concern to improve our services for future guests. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Lynette

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pool and Hot tub were nice. Liked that it was pet friendly. The shower knob was very hard to turn on and off. The shower had used soap and shampoo bottle in it.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our pool and hot tub, as well as appreciated our pet-friendly policy. We apologize for the inconvenience you experienced with the shower knob and the oversight with the used soap and shampoo bottles. Your comments will be shared with our team for immediate attention and improvement. We hope to have the opportunity to welcome you back and provide a flawless experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Hayden

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of available parking. Clean rooms
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our parking facilities plentiful and our rooms clean during your stay. Ensuring a comfortable and convenient experience for our guests is our priority, and we're glad we met your expectations in these areas. We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Kyle

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My room was very dirty. The soap used by the previous tenant was still in the shower, and there was hair on the bathroom floor. The vent cover on the Heater/Ac was missing and it was very dirty underneath it. The office chair was broken so it leaned to one side. The breakfast was quite special; coffee, cereal, toast, and bagels.....that's it. The Hot tub was decent, however when you turn the jets on they blast ice cold water for the first 30 seconds or so. It does start to warm up after that but the pool is quite cool for a bit. The bed was harder than my liking but that is probably personal preference. I have definitely stayed in worse hotels than this but it's definitely towards the bottom of the list for me.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues and maintenance concerns you experienced during your stay. Your comments have been addressed with our team for immediate improvement. We regret any inconvenience caused and will strive to ensure a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Walter

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Guest,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,Thank you for your perfect rating on Hotels.com! We are thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your support and hope to welcome you back for another wonderful stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Guest,We're sorry to hear that your experience was disappointing. Your satisfaction is important to us, and we would appreciate more details about your concerns so we can address them. If there's anything specific that led to your dissatisfaction, please let us know, and we'll work to make improvements. We value your feedback and hope to have the chance to provide a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location
Needs new carpet and bedding was torn. But it was comfortable and great location and service.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed the comfortable stay, great location, and excellent service. We appreciate your insights about the carpet and bedding and will take them into consideration for future improvements. If there's anything else you'd like to share or if there are specific areas we can enhance, please let us know. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Perry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
I was told to cancel because when I showed up at 3:30pm I was disappointed because rooms were not ready. I spoke my truth and the lady didn’t approve of what I said. That’s why she cancelled my reservation. Still waiting for my refund from the hotel…😡
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Guest,We apologize for the inconvenience you experienced. Our team is investigating the situation, and we assure you that we take your concerns seriously. We appreciate your understanding and hope to have the opportunity to make amends on a future visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kathleen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Expedia should remove this property from its listing. It was dark, dirty, no elevator for second floor rooms, so noisy, dogs barking, filthy, worn carpet that needed vacuuming. Bathtubs that were dirty, questionable linens, check in was sketchy. Could barely understand the clerk that was clueless. I couldn’t even stay at the property. I had to leave and asked for a refund. I was told i could only get the refund through Expedia bad experience
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Guest,We apologize for your disappointing experience. Your feedback is taken seriously, and we'll address the issues mentioned to improve our service. We regret falling short of your expectations and appreciate your understanding. If there are specific details you'd like us to address, please reach out through Expedia or directly.Sincerely, Hotel Manager

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Guest,Thank you for your perfect rating! We're thrilled that you had a wonderful experience during your stay. If there are any specific highlights or aspects you'd like to share, we'd love to hear them. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Debra

It was ok
We enjoyed our stay it was okay. The price was very reasonable and they allow dogs although 20,00 US seem high compared to other hotels. They say free breakfast but there wasn’t even coffee available so that was disappointing
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay, and we appreciate your positive comments about the reasonable pricing and pet-friendly policy. We apologize for any disappointment regarding the breakfast experience and the absence of coffee. Your concerns will be addressed with our team to ensure improvements in the future. We value your input and hope to have the opportunity to welcome you back for an even more satisfying stay.Sincerely, Hotel Manager

4/10 - 별로예요

Jordan

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize that your experience did not meet your expectations, and we would like to sincerely apologize for any inconvenience you may have faced during your stay. To better understand your concerns and improve our services, could you provide more details about the issues you encountered? Your insights are valuable to us, and we want to address any specific areas that may have contributed to your dissatisfaction.We appreciate your feedback and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Alberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,Thank you for your 5/5 rating. We appreciate your feedback and hope you had a wonderful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Ryan

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to share your feedback. We value your input and would like to understand more about your experience. If there are specific areas where we can improve or aspects of your stay that you'd like to discuss, please feel free to provide more details. Your satisfaction is important to us, and we hope to have the opportunity to address any concerns and welcome you back for a more positive experience in the future.Sincerely, Hotel Manager