Riau Archipelago 4 Stars Hotels

"First of all, our room was so beautifully made up for our first wedding anniversary. The personalised message from the duty manager, Gede Restu Yoga Sanjaya and also the slice of cake with the personalised message on the plate really made us feel special. What really topped the entire welcome experience was the message that GRO Ledi and Hendra from HR left on the mirror in the room. Thank you for making our first wedding anniversary stay so memorable. I'd also like to compliment the service standards of all the hotel staff. The recommendations by concierge were spot on. We went to the Kelong Mangrove Restaurant for dinner one night. The entire experience was seamless. We were picked up by the hotel car to the jetty. We expected that we'd have to call the hotel when we were done. We were pleasantly surprised to see the hotel staff waiting for us at the jetty after we finished dinner. Thank you for the lovely experience!"

"The staff are extremely polite, friendly and accommodating. The property is nice and premium, close proximity to the golf course. Will stay here again!"

"The stay was a wonderful experience for the family with kids having many activities and things to do within the resort"

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "