Washington-Slagbaai National Park 4 Stars Hotels

"The hotel itself is decent, but the service is extremely disappointing. We had to repeatedly ask reception every day just to get water bottles in our room, and even then, they often didn’t deliver. We also booked a fishing trip through the hotel for $720 USD. We showed up at the marina with our two children and waited, but the boat never arrived. When we followed up, we were told the captain had an accident the day before and couldn’t work. The hotel never informed us in advance, leaving us waiting there for nothing. To make matters worse, getting a refund was a hassle. It took three weeks and a complaint through VISA before we finally got our money back. Due to currency exchange, we ended up losing about $50 CAD. I contacted the hotel about this, but they didn’t even bother to respond. Overall, while the property is acceptable, the lack of communication and poor service made for a very frustrating experience."

"This is a beautiful property that was quiet and peaceful. "

"The room was great and so was the housekeeping and front desk staff. The bed was waayyy too hard though. We also thought the restaurants should all be owned by the resort as it made it weird as to whether we could charge to the room or not. Wait staff could have been better…"

"Friendly, responsive staffs, beautiful newer property. We value our privacy and staff was very helpful in accommodating our request. Villa was very spacious and very well appointed, private pool was cherry on top. It has cleaning station for dive/water sport equipments as well as outdoor shower for rinsing, very handy. Ate at the Ocena Club across the street 3 times, the view, food and service were phenomenal. Absolutely loving the stay at Grand Windsock."

"+1 cockroach = -1 star. Otherwise this is a great hotel and would readily stay again. "

"Not only that the place is unique and amazing but they demonstrated that they really care about our experience and did all in their power to make our stay enjoyable. Thank you!!!"