West Malling 4 Stars Hotels

"Very nice small hotel with good facilities, needs more parking spaces."

"Beautiful! A step back in time!"

"Excellent room, breakfast, and beautiful spa area and pool l "

"Amazing and very relaxed stay. "

"very nice service with restaurant and bar and a nice breakfast"

"Excellent base for exploring the area. Staff were super helpful and polite. Had a REALLY creaky bed on the first night so didn’t get much sleep. Told staff the following morning and we were moved straight away. "

"The check in process was a little unclear for me as the website didn't say much, I arrived during dinner service and it was a tad strange lugging myself and my bags through the restaurant as I didn't really know where to go but after guidance from the staff I checked in at the bar, there is a separate entrance/exit to use once checked in which made it easier for daily use rather than going through the busy restaurant all the time. All of the staff were very friendly and helpful and my room and...

"I love staying at this particular Aloft because of the great customer service. Kay is always outstanding and remembers me. The entire front desk staff are awesome. "

"Tired hotel and needs so reinvestment, but lots of parking. Generally ok for the money."

"The best in Chatham. Nice room (superior double) with a great view over the marina, in a good location for boaty types and area visitors. I didn't find it noisy. Nice bathroom amenities tea/coffee tray has lots of choice and good quality products. We had dinner in the restaurant and that was decent too. "

"The bathroom was amazing. You must see!"

"Friendly staff especially on reception and at breakfast. Our room was very spacious and had everything we needed. Didn’t get to use the facilities but enjoyed our stay. "

"Great location to access the Excel Convention Centre. The hotel offered great service, with friendly staff and Fitness and restaurant amenities. However, the bed we gad was not comfortable, bumpy and squeaky. Thanks "

"Super hotel. Clean, comfortable and great facilities. Breakfast was excellent and the pool area was lovely. We’d definitely stay here again. "

"Lovely hotel definitely recommend "

"Condition of my room was fair , wallpaper that looked like it had been painted over was peeling , Fan in room did not work and picture missing off wall but hooks left in it. Bathroom looked refurbished and nice, staff were nice. Unable to order room service as no one answered the phone , spa did not call me to make an apt. And I was unable to eat in the restaurant on both occasions I tried so I ate in the bar. "

"Thought the area and hotel was brilliant, was slightly disappointed with the superior room, thought it would be better standard. Expected a better room instead of the attic space that we got ,apart from that great location and peaceful. "

"I was asked to for pay my room again on arrival having paid and booked with Expedia. I am awaiting the refund. I think this is pretty poor. "

"Very good experience."

"Wedding wonderfully organised and beautifully carried out"