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"Front Desk and most staff were exceptional. The morning cook was slow to provide product and some left without eating. My wife did not get a full breakfast and when asked when - 10 minutes. The eggs that were crumbled and cold. When I asked if there was more coming - "there is some in the pan". This is a first negative for us at this facility in the last few years. Room was clean except for the accessible balcony wias full of pigeon poop. Not too appealing. Otherwise, comfortable and quiet. We like the 4th floor to look out on the parking lot. Helps us to feel more secure of our vehicle. The only really frustrating part was to figure out how to use our gift card. Even chat and a call didn't help. So it wasn't used as was told only useable online. It is still our to stay place when we come to Lubbock which is close to monthly or more. We live 100 miles away in NM and our towns do not have quality shopping or eateries."

"The staff is what makes the stay awesome!"

"A warm welcome to Cotton Court Hotel. Although our stay was brief the room was clean, tidy and comfortable. The coffee machine was stowed away in a cupboard, would have preferred it out on a table ready for use. You get a stocked snacks with a lovely SMEG refrigerator. We would have liked to get the fridge magnets listed as one of the items in the basket but that was the only item not there - kinda just nit picking here. Overall a lovely hotel with a outdoor pool in amazing courtyard. Parking is available around the hotel off-street, with easy access to the courtyard via access gates (once you obtain your access card). Would recommend a stay, probably likely we'll revisit on our next return to Lubbock."

"Everything was great. Wonderful management."

"Friendly staff"

"Great staff, room and breakfast "

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"Samantha at the front desk was amazing checking me and my family in great customer service skills. She is amazing anything goes wrong she’s always willing to fix it…"

"Just perfect "