Motels in Texas

"I've already posted a review from the day before but Expedia is being somewhat of a nuisance by continually requesting another review because my 2 night stay was booked each night separately (albeit due to an error on their site). The nonpersonal nature of their algorithms is being highlighted here. If you would like to read my review, look for the same hotel name 1 day prior. That includes you Expedia staff. "

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Wonderful hotel"

"The breakfast menu was fresh and had a lot of options to choose from. I had the veggie omelette with bacon and a side of French toast. Everything was delicious."

"nice"

"There was NO breakfast. Big Texan stopped it during COVID, but advertisement for breakfast during stay is posted inroom/lobby."

"All of the staff were very friendly and helpful. One of our patio chairs had a significant broken wire that scratched the back of my leg, and I was very surprised that it didn't tear my pants. We went to the lobby to advise the lady who checked us in and she thanked me for reporting it and said she would get it taken care of. However, when we got back to the room hours later it was not taken care of. There were two of us in the room, but a complementary water was only provided for one person. There was only one bar of soap available that had to be used for both the lavatory and the bath. The shower, grout at the top definitely needed to be cleaned. At $350 per night I really expected a better quality of amenities."

"This place is so bad I don’t even know where to begin. Tried to check in early, they said they would try their best for 2:30-3:00. Mind you this is a Wednesday. It wasn’t ready til 4:03pm. Fine, I can deal with this if it means they must have great late check out options and thoroughly clean the rooms (NOT THE CASE LOL). They offered between 2 floors so I guess neither room was ready til 4.. We go for higher floor- Smells like someone smoked a pound on the elevator then through the hallways (other guests we spoke with all agreed about the smell, management said they didn’t smell it). Elevators act strange- very unpredictable (SCARYYYY). First room we got smelled so bad we asked to switch. They sprayed some Lysol or other STRONG cheap smelling air freshener, that was really almost worse, throughout the floor. We moved a floor down, it smelled slightly less. Still very unimpressive room. There was a slatted window shade thing that didn’t close all the way from the bathroom directly next to the bed. Speaking of the not private bathroom- the “jetted” tub doesn’t work (they do have a sign stating this in the bathroom). The balconies even in the best rooms (presidential suites) barely show the river. Since the room was ready so late I thought we could get a checkout like 12 or 1 we had to be checked out by 11am or have a $25 charge every half hour. They said they’d discount the stay 10% (LOL) and I’ve yet to receive that. Doubt I will. Just stay elsewhere, trust me. "

"na"