Exterior
Check availability

Reviews of Grand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl

5 out of 5
Grand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl
Corniche W St, Abu Dhabi, Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 356 reviews" "
Rating 8 - Good. 68 out of 356 reviews" "
Rating 6 - Okay. 19 out of 356 reviews" "
Rating 4 - Poor. 8 out of 356 reviews" "
Rating 2 - Terrible. 7 out of 356 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff is so good and friendly
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on May 12, 2024
Dear Salem,Thank you for taking the time to share your wonderful experienceI am delighted to hear your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by our team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay and I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Relations Manager on Apr 12, 2024
Dear Michael,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Leopoldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all ways! Will be back
Stayed 3 nights in Apr 2024
Response from Guest Relations Manager on Apr 10, 2024
Dear Leopoldo,Thank you for sharing your excellent stay experience.We are happy to know that we had a chance to take care of you and make your stay memorable.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 10, 2024
Dear Eddie,Thank you for taking the time to rate and share your recent stay experience.We are happy to know that you truly enjoyed it, and we are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel within an amazing location, just footsteps to the Qasr Al Watan, Emirates Palace, Founders Memorial, Corniche, and Marina Mall. The hotel itself cannot be faulted, with friendly staff, great views, and an opulent interior. If possible, add the buffet breakfast and dinner as this is an experience in itself. Of all of our travels, this hotel takes the top spot. P.s great for families too, our toddler has had an amazing time.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on Apr 4, 2024
Dear Matthew,Thank you for taking time to provide us with your stay experience. We are happy to hear that you enjoyed your stay and we had a chance to make it pleasant for you.We are looking forward to seeing you again with us.Sincerely,Polina Arzamastseva

10/10 Excellent

Jay

Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on May 12, 2024
Dear Jay,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamasteva

10/10 Excellent

Yasin

Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Mar 21, 2024
Dear Yasin,Thank you for taking time to share and to rate your recent stay experience.We are happy to know that you truly enjoyed your stay and we are looking forward to welcoming you in our hotel again to arrange your time here even better.Sincerely,Polina Arzamastseva

4/10 Poor

Nilesh Shantilal

Disliked: Property conditions & facilities
Aq
Stayed 7 nights in Feb 2024
Response from Guest Relations Manager on Mar 9, 2024
Dear Nilesh Shanilal,Thank you for taking time and sharing your recent stay experience with us.Could we please provide more information regarding your stay, which will allow us to serve our guests better in the future.We are looking forward to your reply.Sincerely,Polina Arzamastseva

10/10 Excellent

Maurice

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, it is right next to the towers that was in the Fast and the Furious 9 film. It has several nice swimming pools, and a beach front.
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on Mar 2, 2024
Dear Maurice,We are pleased to hear that you truly enjoyed your stay and thank you for taking the time to share your recent stay experience with us.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

8/10 Good

Johanna, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking from the front door to the areas around the hotel could be treacherous as there is no pedestrian sidewalk to the road. We did find steps over to the side but to get to them you need to cross traffic that is looking for the roadway. Other than that the hotel facilities were very good. Our room was spacious and well appointed. The bed was divine. We are coming back to the same location in a few weeks and now I'm glad I booked again at the same place.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Feb 24, 2024
Dear Johanna,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you truly enjoyed the hotel facilities, services, and care.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Guest Relations Manager on Jan 19, 2024
Dear Leslie,Thank you for sharing your recent stay experience with us.I truly hope you have enjoyed your stay with us, however, please advise is there more details regarding your stay that will allow us to serve our guests and visitors better?We are looking forward to welcoming you in our hotel again.Sincerely,Polina Arzamastseva

10/10 Excellent

Ridhwan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were genuinely amazing. They went above and beyond catering for our needs. My child started to have nosebleed while we were there and so because he was unwell and couldn't make it to our paid breakfast, they sent our breakfast up instead and followed up later in the day to make sure he was okay and to see if we needed a doctor or anything. They were very friendly and always greeted us in and around the hotel. Easy-going and conversationalists as well so the lift rides werent awkward if you get on and a member of staff happens to be on the lift. All in all a brilliant experience, defo will stay here again next time i come to Abu Dhabi.
Stayed 9 nights in Dec 2023
Response from Guest Relations Manager on Jan 14, 2024
Dear Ridhwan,Thank you indeed for sharing your stay experience.I am pleased to hear that we had a chance to make your stay memorable and took good care of your family in the right moment of your stay, then support is most needed.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 Excellent

Feizel Daud

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Guest Relations Manager on Jan 14, 2024
Dear Feizel Daud,Thank you for taking time and rate your recent stay with us.I am pleased to hear that you enjoyed your stay and we are looking forward to welcome you in our hotel again.Sincerely,Polina ArzamastsevaGuest Relations Manager

2/10 Terrible

Mohsin

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely run down property with inexperienced staff with little or no knowledge of basic food and drink items like filter coffee. Staff never came when requested a room service. Extremely noisy refrigerator and air conditioner temperature control not working. Basic emnities like mini bar fridge coffee facilities were missing. Not a hotel that should be considered as a give star hotel.
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Jan 4, 2024
Dear Mohsin,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Please trust that we have relayed your comments to the respective managers for their review and action.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 Excellent

Anam, Markham

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Easy check in and check out.
Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Dec 27, 2023
Dear Anam,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Avag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Manager on Dec 20, 2023
Dear Avag,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Nicole, Englewood

Business traveler, Traveled with partner
Liked: Amenities
The nicest Grand Hyatt I’ve stayed in.
Stayed 4 nights in Nov 2023
Response from Guest Relations Manager on Dec 7, 2023
Dear Nicole,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - who kindly upgraded me. I ended up with a very large spacious room with great view. Hotel decor is elegant and stylish. There's a good bar and also restaurant by the pool
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 30, 2023
Dear Adrienne,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb. so many great restaurants to choose from without ever leaving the hotel and it's right beside Etihad Towers, which gives you additional venues of entertainment. But the best thing about the Grand Hyat is the staff - Arun ( the manager) was exceptional and so were his colleagues, Meryem and Moon.
Stayed 4 nights in Nov 2023
Response from Guest Relations Manager on Nov 15, 2023
Dear Jennifer,Thank you for taking the time to share your wonderful experience.I am delighted to hear your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by Arun, Meryem, Moon and the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay and I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 10, 2023
Dear ABDULLA,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 Excellent

Brian de

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely gorgeous property, with many exciting and beautiful opportunities for entertainment nearby. The rooms are spacious, gorgeous, and absolutely spotless. Honestly if you’re looking for a hotel — you can’t go wrong. My only gripe, if I were to have one? The hairdryer in our room was old and beaten. Other than that an absolutely fabulous hotel.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 4, 2023
Dear Brian de,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. Please note that your comment regarding the hairdryer is taken into action. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 Excellent

LEIGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Polina Arzamastseva-Guest Relations Manager on Sep 9, 2023
Dear LEIGH,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

2/10 Terrible

Majed

Disliked: Staff & service, property conditions & facilities, room comfort
Not good experience
I book for 2 nights my experience not sot so good AC not working and reception is not answering the calls i have to disharge after 1 day even i pay for 2 nights
Stayed 2 nights in Aug 2023
Response from Polina Arzamastseva-Guest Relations Manager on Sep 6, 2023
Dear Majed,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us.I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours, especially with AC system, which was an emergency situation. Please trust that we have relayed your comments to the respective managers for their review and action. Meanwhile, please be kindly informed that we contacted to the hotels.com, once emergency situation happened for 1 night refund. Please, do let me know if you need any help or assistance regarding it.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Polina Arzamastseva-Guest Relations Manager on Sep 3, 2023
Dear Carmen,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.

2/10 Terrible

Damjan

Stayed 1 night in Aug 2023
Response from WendyRichards on Aug 21, 2023
Dear Damjan,Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short of your expectations during your recent stay at Grand Hyatt Abu Dhabi. Your feedback is essential to us as it helps us identify areas where we can improve and enhance the overall guest experience.We would greatly appreciate the opportunity to understand your concerns in more detail. If you could kindly provide us with additional information regarding the specific issues you encountered, it would greatly assist us in addressing and rectifying any shortcomings.Please feel free to share more about your experience, by reaching out to our guest relations team directly. Your satisfaction is our top priority, and we are committed to making every effort to ensure your next visit exceeds your expectations.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a truly exceptional stay.Warm regards,Wendy RichardsLearning Manager

10/10 Excellent

Thilanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from WendyRichards on Aug 17, 2023
Dear Thilanka,On behalf of the entire team at Grand Hyatt Abu Dhabi, I extend my heartfelt gratitude for choosing our hotel for your recent stay. We sincerely hope that your time at Grand Hyatt Abu Dhabi was both enjoyable and productive. We look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Wendy RichardsLearning Manager

10/10 Excellent

lizhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Wendy Richards on Aug 8, 2023
Dear Lizhi,Thank you for sharing your excellent feedback with us. We are delighted to have been a part of creating memorable experiences with you here at Grand Hyatt Abu Dhabi.We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

2/10 Terrible

muhammad

Disliked: Staff & service, property conditions & facilities
Very bad experience .
Stayed 2 nights in Jul 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jul 30, 2023
Dear muhammad,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

6/10 Okay

Rochelle

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is hard to get into, valet is a nightmare Checking in was easy of 5 or 6 elevators two were out of service so wait was lengthy Rooms were spacious great view everything seemed great until we returned from dinner and found no air conditioning in the hotel rooms and in Abu Dhabi in the summer it got brutal fast we went to the front desk they told us they had a chiller issue should repaired in an hour this was at 11:30 at 1:45 as we were still sitting in the lobby having a big slumber party with many of other guest we were told we could get a room on a low floor that had air this took another 30 mins as many guest were checking out. We finally got to bed after 2:00 the next day we checked out of our 2 rooms and friends who had 1 and as we were waiting for our car several guest remarked they had been given a free night for their troubles!!! We were never offered a free night or anything for our troubles….
Stayed 1 night in Jul 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jul 26, 2023
Dear Ms. Rochelle,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you faced all these inconveniences during your recent stay with us, trust we always want our guests to have a pleasant and enjoyable experience.Ms. Rochelle, can I kindly check how I can contact to you directly regarding your comments and stay experience?Please accept my apologies and I am looking forward to your reply.Sincerely,Sincerely,Polina Arzamastseva

4/10 Poor

Martha

The decoration is nice
Stayed 2 nights in Jul 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jul 18, 2023
Dear Martha,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly, to ensure that your next experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 Excellent

AHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very high level hotel, excellent service, good treatment for every guest, excellent pool, large rooms, food at breakfast and dinner is very good.
Stayed 4 nights in Jul 2023
Response from WendyRichards on Jul 11, 2023
Dear AHARON,Thank you for sharing your excellent feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

10/10 Excellent

Darin

Stayed 3 nights in May 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jun 28, 2023
Dear Darin,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerey,Polina ArzamastsevaGuest Relations Manager

10/10 Excellent

Eyal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a friendly staff. Spacious, spotless room. Breakfast was wonderful, dinner OK. The only (minor) issue, was that a 40 stories hotel has only 5 small elevators. 2 of them were out of service for most of the week we stayed there, resulted in somewhat long waiting time when needed an elevator.
Stayed 5 nights in May 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jun 1, 2023
Dear Eyal,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 Excellent

Niketan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Sahaa, the hotel restaurant were helpful. Ritesh was particularly helpful. He understood my dietary requirements and highlight all the foods I could eat and even arranged for the chef to cook a breakfast that met my dietary requirements.
Stayed 2 nights in May 2023
Response from Wendy Richards on May 22, 2023
Dear Niketan,Thank you for sharing your wonderful feedback with us. We are equally happy to hear that you had a wonderful experience at Sahha and that the customer service experience extended by Ritesh and the team left a positive impression on you. We hope to welcome you back to Grand Hyatt Abu Dhabi again soon.Thank you for choosing Grand Hyatt Abu Dhabi for your stay.Warm Regards,Wendy RichardsLearning Manager

10/10 Excellent

Juhang

Stayed 2 nights in May 2023
Response from Polina Arzamastseva-Guest Relations Manager on Jun 28, 2023
Dear Juhang,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina ArzamastsevaGuest Relations Manager

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the buffet was really good, and the staff super nice. The room was top notch with great views!
Stayed 3 nights in May 2023
Response from Polina Arzamastseva-Guest Relations Manager on May 14, 2023
Dear Karl,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Too popular
Great staff but completely overcrowded. Nowhere to sit at the pool - had to use the stairs because elevators always full, breakfast impossible
Stayed 1 night in Apr 2023
Response from Polina Arzamastseva-Guest Relations Manager on Apr 26, 2023
Dear Philip,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Please trust that we have relayed your comments to the respective managers for their review and action.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Abu Dhabi Hotel Experience
The Grand Hyatt Abu Dhabi was absolutely gorgeous. The breakfast buffet had everything you could want. The front desk staff was outstanding and accommodating. The spa services were among the best I've ever had. The Pearl Lounge had a wonderful menu and the patio overlooking the beach was perfect. Every single staff member I encountered was professional, kind, eager to ensure a great experience. Pricing was very reasonable, location is great, views are great. I will definitely return!
Stayed 6 nights in Mar 2023
Response from WendyRichards on Apr 10, 2023
Dear Maura,Thank you for your wonderful feedback.We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.It is a pleasure to hear that you enjoyed the menu at the Pearl Lounge and that the breakfast buffet provided the required variety.Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We eagerly look forward to welcoming you back in the near future.Warm Regards,Wendy RichardsLearning Manager

8/10 Good

jane

Stayed 1 night in Apr 2023
Response from Polina Arzamastseva-Guest Relations Manager on Apr 26, 2023
Dear jane,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly, to ensure that your next experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 Excellent

CAROLA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent near places we wanted to visit. Staff in general very cordial and helpful.
Stayed 8 nights in Mar 2023
Response from Wendy Richards on Mar 21, 2023
Dear Carola,We are glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience with us, we hope to welcome you for another stay again soon.Warm regards,Wendy RichardsLearning Manager

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful hotel and staff. Beautiful views of Abu Dhabi and walking distance to some of the main attractions to visit.
Stayed 2 nights in Mar 2023
Response from WendyRichards on Mar 18, 2023
Dear Mariana,Thank you for sharing your excellent feedback with us. We are delighted to have been a part of creating memorable experiences with you here at Grand Hyatt Abu Dhabi.We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

8/10 Good

Martijn

Stayed 1 night in Feb 2023
Response from Polina Arzamastseva-Guest Relations Manager on Feb 23, 2023
Dear Martijn,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay.

8/10 Good

jane

Liked: Cleanliness, staff & service, amenities
Amazing gym, nice pool deck-although small. Very easy for Corniche area. Good reception staff.
Stayed 1 night in Feb 2023
Response from Wendy Richards on Feb 6, 2023
Dear Jane,Thank you for sharing your excellent feedback with us. We are delighted to hear that our colleagues made your stay with us a memorable experience and that you enjoyed our gym and pool facilities.We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and great service
Stayed 2 nights in Jan 2023
Response from Wendy on Jan 30, 2023
Dear Nir,We are glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience with us, we hope to welcome you for another stay again soon.Warm Regards,Wendy RichardsLearning Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Polina Arzamastseva-Guest Relations Manager on Jan 8, 2023
Dear James,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

10/10 Excellent

Dadar, Nairobi

Traveled with family
Liked: Cleanliness, staff & service
We had an amazing stay. Beautiful property close to the corniche . Got a lovely room with Fantastic views from our balcony courtesy of Nader who checked us in . Got to see the new year fireworks right from our balcony!!!! Booked Hb package (Very Good food Plenty of options even for fussy eaters , Best deserts we had in the UAE( hats off to the chef). Found the staff to be very friendly. We will be going back .
Response from Polina Arzamastseva-Guest Relations Manager on Jan 5, 2023
Dear Dadar,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina ArzamastsevaGuest Relations Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Awesome stay, only there for seeing the sites
Stayed 2 nights in Dec 2022
Response from Polina Arzamastseva-Guest Relations Manager on Dec 31, 2022
Dear Anthony,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

10/10 Excellent

Yechiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly hotel and staff
Response from Polina Arzamastseva-Guest Relations Manager on Dec 31, 2022
Dear Yechiel,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

10/10 Excellent

JEONG HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Polina Arzamastseva-Guest Relations Manager on Dec 25, 2022
Dear JEONG HO,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic Very clean Great location
Response from Polina Arzamastseva-Guest Relations Manager on Dec 25, 2022
Dear Brad,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,