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예약 가능 여부 확인

스탬퍼드 그랜드 애들레이드 여행 후기

5 out of 5
스탬퍼드 그랜드 애들레이드
2 Jetty Road Moseley Square, Glenelg, SA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1031개 이용 후기 중 484개" "
평점 8 - 좋아요. 1031개 이용 후기 중 319개" "
평점 6 - 괜찮아요. 1031개 이용 후기 중 127개" "
평점 4 - 별로예요. 1031개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1031개 이용 후기 중 37개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

fran

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we checked in we felt relaxed. Our room was lovely and the view is outstanding. The 2 course dinner with a wine for $39 was so beautifully cooked. we did that again. I was so easy to get out and walk and the food choices around the hotel are fantastic. would highly recommend!! We are already pannning anther trip back soon.
2024년 4월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 23일
Dear Fran, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Qudratullah

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price was expensive
2024년 4월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 15일
Dear Qudratullah, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Garry

Service was very ordinary rooms are in need of upgrades
2024년 4월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 15일
Dear Gary, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 - 훌륭해요

Indu

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That stay was great. The wi-fi provided by the hotel was of very poor quality. I ended up using my phone data as it was quite imposdible to load even a basic website via wi-fi. We traveled in s large group and many others had the same experience. We traveled from Melbourne and on the way stopped of at a little town. The wi-fi in that motel was of better quality.
2024년 3월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 7일
Dear Indu, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback regarding our WiFi is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Christine

좋아요: 청결 상태, 편의 시설/서비스
Ageing, bathroom not crash hot, mouldi places, crappy shower, hard to work out how to turn it on and had shower curtains
2024년 3월에 7박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 3일
Dear Christine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Lindsay

2024년 3월에 5박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 22일
Dear Lindsay, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Marie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff is great, super helpful and very kind. The room is ageing and could use with a remodel. What could be improved is really the noise isolation. You can hear everything from the corridor and our room was facing the pool so the noise until 10pm from people in the pool and jacuzzi made it hard for our toddler to sleep. Area around the hotel is awesome, great restaurants and shops.
2024년 3월에 4박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 4월 1일
Dear Marie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were shown wonderful service, the room was exceptionally clean.
2024년 3월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 25일
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay for our short holiday.
2024년 3월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 22일
Dear Stephen, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Ellina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area is excellent. The hotel is good. As always some facilities don't work. This time the sauna was not heating up and jets in the spa didn't work.
2024년 2월에 5박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 22일
Dear Ellina,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. I have passed on your feedback regarding the Spa and Sauna, Our Maintenance Team is working to overcome these glitches.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Iain

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and helpful. They had 24 hours room service, which we took advantage of. Restaurant had tasty food, we enjoyed the pasta and minute steak. Location was also quite stunning as it is right next to the beach.
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 22일
Dear Iain, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Virginie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 18일
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Virginie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful bedroom. Loved the swimming pool area and the location of this hotel by the beach! Breakfast was enjoyable too.
2024년 3월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 12일
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Charmaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Martin, at the concierge desk was so friendly and helpful, being our first time to Adelaide, we got around with ease. Thank you Martin. Our room had an amazing ocean view, though the room lacked lighting, there was no lights at the table and chairs area to eat, we had to sit on our bed with the bed side light on.
2024년 3월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 12일
Dear Charmaine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.Thank you for acknowledging our service standards and our people. Indeed, staff like Martin, are the ones who truly make quality come alive in the hotel and we treasure each and every one of them. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Virginie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay and made a good use of the voucher i purchased. Loved the swimming pool and my room had a beautiful view
2024년 3월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 9일
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind commendations of our property just brightened our day. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location for Adelaide, right at the beach with transit options to get into the city easily with restaurants steps away. The rooms were clean and updated. Some other parts of the hotel is starting to show the buildings age but overall a great place and would recommend.
2024년 3월에 5박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 6일
Dear Tim, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Kersti

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for work, great location to look over the water and very close to the tram.
2024년 2월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 28일
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am happy to note that you enjoyed the facilities at the hotel and have left with a positive impression of the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

4/10 - 별로예요

lauren

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 24일
Dear Lauren, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ocean view room was spacious, great location with restaurants and boutique shopping, tram on the doorstep
2024년 2월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Sharon, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 19일
Dear Anthony, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Craig 님, Newtown

2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 19일
Dear Craig, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 - 괜찮아요

Jennifer

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Building needs a "Freshen Up". Breakfast Buffet needs a shake-up.Scrambled eggs dry. Poached eggs hard. Horrible white sliced bread. And pay extra for a decent cup of coffee!!!!!!!!!!! Nasi Goreng at Dinner was so dry. Rice seemed to be cooked days ago.However, The chicken dish was good.
2024년 2월에 7박 숙박함
답변 제공: Andrew Donadel 님, 2024년 2월 19일
Dear Jennifer, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay. We strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.We appreciate your honest feedback on how we can improve and will certainly be taking it on board.Please accept our sincere apologies that we did not meet your expectations, I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 - 괜찮아요

Richard 님, Grosse Ponte

연인과의 여행
좋아요: 편의 시설/서비스
Condition of the rooms and public areas quite shabby.
2023년 11월에 2박 숙박함
답변 제공: Andrew Donadel 님, 2024년 2월 19일
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate your honest feedback on how we can improve our offerings and welcome any further comments if you wish to provide them to us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 - 좋아요

Paul 님, New Bern

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpeting needs to be replaced! Bathrooms need to be upgraded.
2024년 1월에 4박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 19일
Dear Paul,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the our Maintenance Manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely 1 night stay in a room with a balcony. Cannot complain about one thing. Everyone was super friendly and helpful. I must compliment the staff. From the young man who helped us with our bags out of the car right through to the lovely waitress who made a mean Mimosa the next day!
2024년 2월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 19일
Dear Margaret, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Sarah

2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 3월 22일
Dear Sarah, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel right on the water. Hotel pool was nice.
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am glad to hear that you enjoyed our new pool facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for our 52nd anniversary and thoroughly enjoyed the experience.
2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Judith, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Congratulations! We wish you many more happy years together. We were very happy to be a part of your celebration.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Craig, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Long

출장 여행
좋아요: 편의 시설/서비스
Location, service, amenities, comfort
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Long, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Brock

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Brock, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed in room 720 with balcony..we. could hear. the sea rolling waves.
2024년 1월에 2박 숙박함
답변 제공: Andrew Donadel 님, 2024년 1월 21일
Dear Ross, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is great to read your comment and see how you enjoyed being right on the beachfront during your stay.We do hope we have the opportunity of welcoming you back to the Stamford Grand when you next visit Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 - 괜찮아요

Melissa

2024년 1월에 3박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Melissa, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Andrew Donadel 님, 2024년 1월 21일
Dear Angela, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 - 좋아요

Danny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location next to beach. Parking good with in/out privileges. Breakfast buffet was really nice. Bedding comfy. Overall pretty happy with our stay.
2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Danny, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have just brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Raymond

Needs updating
We have stayed here before and enjoyed our stay, the location is amazing, so we rebooked. We were disappointed. The hotel looks tired and needs updating. The room we were in had a horrible smell and with the windows siliconed shut, there was no fresh air to teduce the smell. The television worked on and off. We booked in the restaurant for dinner. When we arrived there was no booking. Fortunately they found us a table. There was not enough staff. They were run off their feet. People were complaining as it was taking 45 minutes to get an entree, which was tomato soup. I felt sorry for the staff as they were doing their best. All in all, we probably won't stay here again.
2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Raymond, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Maria

단체 여행
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Maria, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Celeste

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are really lovely, accommodating and always happy to help. The room had some gross long black hair along the window sill and floor but otherwise was very clean and well presented. The building itself could probably benefit from some upgrades but as it is, has a lot of character and we thoroughly enjoyed our time here. The buffet breakfast was nice with plenty of options including barista made coffee. Its a short walk to entertainment for kids and adults and some great little shops along jetty rd.
2023년 12월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Celeste, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Richard, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 - 좋아요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Gemma, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

2/10 - 너무 별로예요

Richard

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Outrageous this hotel demanded $209 deposit and drawn immediately out of my account. Also wanted $25 per night for parking, only hotel not providing free parking. Hotel foyer looked tired and need of refurbishment. Swimming pool under renovation. Richard C
2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 20일
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Zahra

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The service was not as expected. The pool was closed for renovations, the reserved room was changed to city view while we paid extra for ocean view, asked the desk service to change it back to what was reserved. No hair dryer in the room
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Zahra, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Lisa

2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Lisa, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Jordan

2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Jordan, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Paul James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Paul, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Our location is fantastic! i am happy to see that you have enjoyed your stay.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

Merrilyn 님, Beverley

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The swimming Pool was being worked on. Would have been nice to be told this before arriving. Room was very dated and worn. Not good value for money paid. Breakfast was very good. Plenty to choose from and great views of the beach.
2024년 1월에 2박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Merrilyn,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the appropriate manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

8/10 - 좋아요

Kylie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
This property has such a wonderful location which is so central to everything in Adelaide. We really enjoyed our stay and would definitely return. However, we were disappointed with the lack of openness with the closure of the pool and spa facilities- we had booked this property as it had the best in the area and we were assured that it would be open upon our arrival.
2023년 12월에 4박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Kylie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am truly sorry that we were unable to effectively communicate that our Pool Deck was under refurbishment. The works took much longer than we anticipated. I do hope that you will have the chance to return and enjoy our new facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear Michael, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place to stay, we could walk to most places and the view of the sea and the sunsets where amazing.
2023년 12월에 7박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 22일
Dear Michelle, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 - 괜찮아요

David

2023년 12월에 1박 숙박함
답변 제공: Josh McQueen - Front Office Manager 님, 2024년 2월 18일
Dear David, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager