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홀리데이 인 캔턴(벨든 빌리지), IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 캔턴(벨든 빌리지), IHG 호텔
4520 Everhard Rd NW, Canton, OH

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 446개 이용 후기 중 189개" "
평점 8 - 좋아요. 446개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 446개 이용 후기 중 67개" "
평점 4 - 별로예요. 446개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 446개 이용 후기 중 26개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Rachael

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon check-in we were given a room that was not what we had reserved. Returned to front desk, was given a different room, that at least had 2 beds but was again not what we had booked. It was late and we were tired so we just dealt with it. Room was small, smelled musty. Beds were decent. AC worked. Bathroom, particularly the shower was not clean. Woke up to get ready for the day, noticed we only had one towel. No hand towels. No washcloths. One singular towel for a family of 4. Shower pressure was awful. Limited parking. Overall not impressed, especially given the price. Would not stay here again.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 2박 숙박함
답변 제공: MELINDA 님, 2024년 5월 2일
THANK YOU FOR STAYING WITH US

2/10 - 너무 별로예요

Eric

가족 여행
I had a reservation and they gave my room away. They no longer had a 2 queen room that I reserved and payed for. So I had to stay in another room and my kids got the couch and a cot.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태
Lack of staff
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was renovated, pretty nice. Sliding door on bathroom is bad idea. Noisy open and close in the night. Could use a cheat sheet for the TV so you know the basic channels. Lobby area and bar are very nice. HVAC is a little noisy. Plenty of restaurants and stores in the area.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lana 님, Euless

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Sonya 님, PARKERSBURG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Very clean and nice. Very close to restaurants and shopping.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

mary 님, amherst

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience overall!! 2nd or 3rd stay in as many years. Will definitely be back. Thank you!!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Christy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tabatha

좋아요: 편의 시설/서비스
My stay at this property was amazing. I would recommend it to anyone who needs a place to stay. I want to give a big shout out to the front desk workers who help me find my necklace charm that fell down the elevator shoot. They went over and adobe with their customer service.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Dawn

연인과의 여행
Could not get hot water in the shower, the room had a funky smell, definitely not fresh. The Positives were the Dove products and the pillows were comfortable.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Anna

가족 여행
좋아요: 직원 및 서비스
The staff was great and very well manner
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Benjamin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Alexandria

2023년 11월에 2박 숙박함

8/10 - 좋아요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

4/10 - 별로예요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The only reason this property is getting 2 stars is because they were doing construction literally right above my room during my stay. Even though the hours of construction were from 10 AM-5 PM, it was still VERY loud. Also the hot water was nonexistent. I was on the top floor (floor 3) and when I called the desk to ask if it was because of the construction, I was informed that the 3rd floor hot water “takes awhile to heat up. Try turning in the sink too to warm it up faster.” I did that for 20 minutes and still had no hot water so I gave up
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Debbie

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

louis

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Luis M.

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

2023년 7월에 2박 숙박함

8/10 - 좋아요

Anita

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Patrick

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael 님, Fairview

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great area. Restaurant/bar in hotel was really nice.
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Janice

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The atmosphere was beautiful
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Cynthia

좋아요: 직원 및 서비스
별로예요: 청결 상태
The floors in my room were dirty. Carpet had not been vacuumed.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I prepaid through expedia. Have receipt. Hotel asked for csrd. Charged me full amount again. Says they do not show expedia payment so now i have to waste time to make sure im not double charged. Additionally expedia was $10 more expensive than if i booked witb hotel through IHG app or when i arrived. Dont trust expedia for best deal or to make prepaid hotel reservation. Amazing selling using app for deals and its not a deal. And im in town for sons college graduation and i have to waste time making sure im not doubled charged. Will think twice next time about using expedai. Very frustrated and irritated when this is supposed to be a fun and happy time with my family.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Frank

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sodia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There power went out so i had nowhere to stay had to het another hotel
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Erica

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Paige

2023년 2월에 1박 숙박함
답변 제공: Tamala R. 님, 2023년 3월 16일
Thank you for your review! We look forward to your next stay with us!

10/10 - 훌륭해요

David

2023년 2월에 2박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 20일
Thank your for review! We look forward to your next visit with us.

10/10 - 훌륭해요

Fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 11일
Thank you so much for staying with us! We look forward to your next visit.

10/10 - 훌륭해요

biff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick Trip to Canton
Great trip to see a friend. Holiday was nearby, quiet and clean.
2023년 2월에 2박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 11일
Thank you so much for staying with us! We look forward to your next visit.

8/10 - 좋아요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is centrally located and has many options for shopping and dining. There is a restaurant on-site yet we did not go.
2023년 1월에 1박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 11일
Thank you so much for staying with us! We look forward to your next visit.

2/10 - 너무 별로예요

John

2022년 12월에 2박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 11일
Dear John,Please contact a member of management to further discuss your recent stay. We are committed to make it right with all of our guests.

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
3 items need addressed for our room....
The check-in was "meh" at best. Something with Hotels.com slowed the process down to about a 20 minute ordeal. Holiday Inn had to call hotels.com because of a issue with how it was "paid for". That's the first thing. The room was very nice in overall appearance. BUT later we found out a number of things that we brought to the front desk's attention: 1. The fan in the room made a terrible, terrible sound when it came on. It kept us awake! We had to turn it off and my wife was cold the entire night. 2. The shower. It took almost 15 minutes...15 MINUTES for the shower to run hot water. WHY??? 3. The toilet. It took a number of presses for the toilet to flush a full bowl. We should be able to press the button on the toilet and walk away. No, this required up to 3 times to press it & hold it for about 10-15 seconds to even flush a piece of toilet paper down. The room, overall was very, very nice! Well presented and very cozy. If it weren't for those 3 items I mentioned above, it would have been a perfect stay. As a side note, my sister and her husband stayed on the same floor, a number of rooms down. They too had issues with the shower so I know it wasn't just our room.
2022년 12월에 1박 숙박함
답변 제공: Tamala R. 님, 2023년 2월 11일
Dear John,Thank you for your candid review. It's disappointing to hear we dropped the ball on your stay. Please accept our apology for the inconveniences we have caused. Please contact a member of management to further discuss your stay.

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the holiday decorations were very nice and understated
답변 제공: Tamala R. 님, 2023년 2월 11일
Thank you so much for staying with us! We look forward to your next visit.

4/10 - 별로예요

Jeff

출장 여행
좋아요: 청결 상태
Never again
2022년 12월에 2박 숙박함
답변 제공: Tamala R. 님, 2022년 12월 10일
Dear Jeff,We are sorry to hear that you didn't enjoy your stay. Please contact a member of management to further discuss your stay.

10/10 - 훌륭해요

CATHERINE 님, Belcher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place has been updated and clean. Love twnty/20 restaurant. Faculty is very nice. Our room was nice and clean but we had issues with the microwave and refrigerator not working. We told them at checkout. We were only there one night.
2022년 12월에 1박 숙박함
답변 제공: Tamala R. 님, 2022년 12월 10일
Dear Catherine,Wow! Thank you for your awesome review. We are happy you enjoyed the hotel and restaurant and we look forward to your next visit.

8/10 - 좋아요

Sharon

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Breakfast buffet was a bit expensive.
2022년 11월에 1박 숙박함
답변 제공: Tamala R. 님, 2022년 12월 5일
Thank you for your review! We are sorry to hear our breakfast buffet was expensive. When making your reservation, there is an option to get breakfast added to your room rate at a very nominal fee. We hope to welcome you back very soon.

6/10 - 괜찮아요

Terri

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty and TV control had dried food on it.
2022년 10월에 1박 숙박함
답변 제공: Tamala R. 님, 2022년 11월 9일
Thank you for your review! We are disappointed to hear we dropped the ball on your stay. Please know this was an isolated issue. We hope you will give us another chance when searching for hotels in Canton, OH.

10/10 - 훌륭해요

Melissa

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Chuck

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eric

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had an awful whistling noise coming from the toilet. Loud. Front desk gave us another room, and the toilet didn't work right in that room either. The handle was in a vertical position and the seal leaked inside the toilet. Wouldn't flush right either. Just awful. And literally ten sheets of toilet paper on the used roll on the wall.
2022년 9월에 1박 숙박함
답변 제공: Tamala R. 님, 2022년 10월 4일
Thank you for your review! We are disappointed we dropped the ball on your stay. Please know this is an isolated incident. We hope you will give another try when traveling back to Canton.

6/10 - 괜찮아요

Josh

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property was very close to a mall and a lot of shopping/restaurants. The building was outdated, in our room many things were broken—-all locks, the shower, the bathroom fan. We paid for breakfast ahead of time and then we’re told we’d order and pay again at the restaurant.
2022년 7월에 1박 숙박함
답변 제공: Tamala R. 님, 2022년 9월 2일
Dear Josh,Thank you for your review. We are very disappointed we dropped the ball on your stay. The hotel is undergoing a renovation. We hope you come back to see our beautiful rooms.

8/10 - 좋아요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bath tub was slippery, the shower curtain smelled of mildew, and the internet was weak. Otherwise the room was comfortable and clean. The staff at the front desk was responsive, courteous and professional. The wait staff in the restaurant was likewise excellent and the food was well prepared. Overall a good stay.
2022년 7월에 2박 숙박함
답변 제공: Tamala R. 님, 2022년 9월 2일
Thank you for your review. We are very disappointed we dropped the ball on your stay. The hotel is undergoing a renovation. We hope you come back to see our beautiful rooms

4/10 - 별로예요

Charles

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The room had i reserved was not available, had to settle for something less, house keeping staff were very noisy in the morning, in addition the pool was filthy and had to be closed for cleaning, but that didn't happen during my stay
2022년 7월에 3박 숙박함
답변 제공: Tamala R. 님, 2022년 9월 2일
Thank you for your review. We are very disappointed we dropped the ball on your stay. We hope you will give us another try when traveling back to Canton.