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"Bar and restaurant area were staffed by only person, although he was amazing the staffing was poor. The valet system and employees working it were rude and completely unorganized making the entire process disjointed and terrible."

"The room itself was filthy the floors and the furniture we were immediately met with the strong smell of cigar, when we turned on the heat vent it was enough to make us check out immediately The Whole room filled up with the smell of urine like someone literally used the bathroom inside the vent also this hotel is advertised as airport but it’s not close I didn’t receive a refund and when I explaining to the front desk why I would rather go home and be in the dark (it was a power outage due to strong winds in Ohio) instead of their hotel he could care less and offered no kind of compensation not even an apology "

"Gym was big, a lot of nice equipment. The front desk staff was extremely welcoming."

"Great place to stay for the Cinci Wine Fest. Elevator to parking garage needs work! "

"Very clean and friendly staff. "

"Yes plenty of things close by and all in walking distance! "

"Fun"

"Great location in Downtown Cleveland!"

"Very friendly concierge! Very engaging as he was walking through the lobby."