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"Staff were very friendly and kind! Clean property. Waterpark was good. A good balance of activities."

"21C was the hotel to stay in Cincinnati, but not anymore. Our room was so stuffy and smelled like it had not been slept in for weeks. The hallways were humid and sticky. The artwork in the room appeared worn out. The shower/tub floor was very slippery. You could barely see out of the windows because the windows were so dirty. There was no refrigerator/bar refrigerator in the room. And a room service was not available after 10 pm Also, as we were getting ready to go to sleep, the fire alarm started chirping in our room. We called the front desk. They said they take care of it, but then they never did but the chirping stopped. The check-in and checkout process was very easy And then I was double charge for the room which I’m still trying to get corrected."

"Nice rooms, good food"

"We had a great stay! Friendly and helpful staff. Great location and within walking distance of a lot of things. The only complaint I have is one of the elevators was out and the other elevator was very slow. Other than that, we had a great experience. "

"Bar and restaurant area were staffed by only person, although he was amazing the staffing was poor. The valet system and employees working it were rude and completely unorganized making the entire process disjointed and terrible."

"The room itself was filthy the floors and the furniture we were immediately met with the strong smell of cigar, when we turned on the heat vent it was enough to make us check out immediately The Whole room filled up with the smell of urine like someone literally used the bathroom inside the vent also this hotel is advertised as airport but it’s not close I didn’t receive a refund and when I explaining to the front desk why I would rather go home and be in the dark (it was a power outage due to strong winds in Ohio) instead of their hotel he could care less and offered no kind of compensation not even an apology "

"Gym was big, a lot of nice equipment. The front desk staff was extremely welcoming."

"Great place to stay for the Cinci Wine Fest. Elevator to parking garage needs work! "

"Very clean and friendly staff. "