외관

래디슨 호텔 애크런/페어론 여행 후기

3 out of 5
래디슨 호텔 애크런/페어론
200 Montrose West Ave, Akron, OH

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 234개" "
평점 8 - 좋아요. 1001개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 195개" "
평점 4 - 별로예요. 1001개 이용 후기 중 185개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 153개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

8/10 - 좋아요

Sung Ho

2023년 4월에 3박 숙박함
답변 제공: Management 님, 2023년 5월 1일
Dear Sung Ho,We thank you for taking the time to post this score. We apologize for not providing a perfect experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

6/10 - 괜찮아요

Corletta

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Just a few instead of it being 50$ deposit it was 150 the toilet had urine around it it also smelled really bad on this site at the time of booking it said free breakfast it was actually 10$ I’m not saying I wouldn’t go back but I’m in no hurry the staff was nice just a few errors
답변 제공: Manager on duty 님, 2024년 2월 26일
Dear Corletta, Thank you for your feedback. We pride ourselves in providing a problem free stay for all of our guests. However, we've fallen short of your expectations. We're sorry for the inconvenience and hope you accept our sincere apologies. We will share your comments with the entire team to help us prevent these type of issues from happening to future guests. We do hope you allow us to provide you with the stay you deserved on a future visit to the area. SincerelyManagement

4/10 - 별로예요

Alex

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The staff was rude
2024년 2월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Alex, Thank you for taking the time to post this review. We apologize for our service level not meeting your expectations. I will share this review with my team immediately to ensure issues like the ones you describe keep from happening again going forward. Our goal is to try and ensure each and every guest has an overall positive experience when staying with us. Thanks for the feedback and we do hope you give us another opportunity to provide you with an excellent stay. Sincerely,Management

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Get what you pay for it was a pool and the hot tub was nice. Hot tub wasn't very hot. There was a refrigerator and a microwave in the room. No breakfast. That's $10 extra. I took the dog which was only $10 extra which was nice. But luckily I found a blue pill underneath the bed before the dog did or it could have been bad news for my beagle get what you paid for. It was a nice property. Nice TV, nice comfortable beds and everything. The room was quiet. I would stay again but not the cleanest room
2024년 2월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Brian, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 - 괜찮아요

TIM

별로예요: 편의 시설/서비스
not as nice as i thought it was gonna be for an upper scale hotel ,room was ok not the quality of rooms ive had from other chains ,less items in the rooms as far as hotel supplied items , toiletries towels hair dryer , you get what you pay for ,the price of th room was excellent ,staff was nice ,clientele on the other hand
2024년 2월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Tim, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 - 훌륭해요

Joshua

Clean
2024년 2월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Joshua, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 - 괜찮아요

Mark

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel needs some upgrades.
2024년 2월에 4박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Mark, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 - 너무 별로예요

Kara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This as by far the most disgusting place I have ever stayed. Nothing was clean, crumbs and empty bottles all over. BLOOD was on the sheets, I wouldn’t recommend this hotel to ANYONE
2024년 2월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 22일
Dear Kara, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

6/10 - 괜찮아요

Lovie

가족 여행
좋아요: 직원 및 서비스
Overall 7/10
2024년 2월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 13일
Dear Lovie, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 - 너무 별로예요

Katy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in major need of some work. Loose door handles, mold in the shower, the gym and pool are disgusting. The staff wouldn’t allow us to sit at certain tables in the lobby and play cards. Door didn’t always lock correctly, keys stopped working several times too. The location is about the only positive
2024년 2월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 9일
Dear Katy, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed the pool & hot tub area. Our room was clean, we did have to ask for extra towels, wash clothes, also toilet paper. The bed was a king size which was great but the pillows were very small. Overall our stay was nice.
2024년 2월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 2월 9일
Dear Jennifer, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 - 괜찮아요

Calleiah

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very old. Only up to date feature are the sleep number beds
2024년 1월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 16일
Dear Calleiah, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 - 너무 별로예요

YM

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub not working eat at the restaurant the food was horrible bad experience I had stay at Radisson before but this one is bad terrible
2024년 1월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 11일
Dear YM, It was a pleasure to welcome you to our hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened to learn that your experience was less than exemplary. We take pride in providing inspired service with a commitment to quality to heighten the overall value of our guest experience. Therefore, we sincerely regret that you did not experience a positive visit. If possible, we would appreciate it if you could contact our hotel at your earliest convenience. We would like to gather further information regarding your concerns. We are looking forward to speaking with you personally. We wish you nothing but continued success and happiness and look forward to having the pleasure speaking with you. Have a wonderful day, and travel safely. Sincerely, Management

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 11일
Dear Jason, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 편의 시설/서비스
Its a nice hotel but it is getting a little out dated and dirty. Staff is nice and we had a nice stay.
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 1일
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

6/10 - 괜찮아요

Angela

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not
Carpet and a few things needed updated. Seemed like Frito’s. I don’t think they even vacuumed my room. Balcony door was unlocked. I moved to a different room and the same thing. Smudges of a lot of stuff on windows, walls and mirrors. I didn’t sleep under covers bedding was dingy. Pics will show other things.
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 21일
Dear Angela, It was a pleasure to welcome you to our hotel and we thank you for the opportunity to serve you during your travels. We are grateful for your feedback regarding your recent stay and want to let you know that we are as disheartened to learn that your experience was less than exemplary. We take pride in providing inspired service with a commitment to quality to heighten the overall value of our guest experience. Therefore, we sincerely regret that you did not experience a positive visit. If possible, we would appreciate it if you could contact our hotel at your earliest convenience. We would like to gather further information regarding your concerns. We are looking forward to speaking with you personally. We wish you nothing but continued success and happiness and look forward to having the pleasure speaking with you. Have a wonderful day, and travel safely. Sincerely, Management

10/10 - 훌륭해요

Jessica

2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Jessica, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

2/10 - 너무 별로예요

Malachi

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Malachi, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Danielle, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 - 너무 별로예요

Deairre

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Deairre, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

6/10 - 괜찮아요

Christine

Never again
Some sheets and towels stained. Mattress too soft. Broken coffee machine, though replaced, but they wouldn't give me coffee packets to use in it after that; told to go to lobby for coffee. Shower curtain torn. Cable TV didn't carry ABC
2023년 11월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Christine, Thank you for taking the time to tell us about your recent experience. We appreciate your feedback since it helps us improve our service and your overall experience. Please accept my sincere apologies for the inconvenience you have experienced. You are a valued customer; everything we do is aimed at providing you with an excellent hotel stay experience. We would like to regain your trust and hope to serve you again in the future.Sincerely, Management

8/10 - 좋아요

Robert

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Kind of run-down
The mattresses were new and clean as were the linens. The lobby coffee area needed deep cleaning. The room had a musty odor. The bathroom needed a lot of work like new grout and probably new fixtures. All in all, not bad for the price but I will pay a little extra next time for a more up-to-date facility. The staff was very nice, though.
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Robert, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 - 너무 별로예요

Diane

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Our room was not clean, we complained and they did upgrade us graciously. They also gave us breakfast vouchers for our inconvenience which was nice.
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 24일
Dear Diane, thank you for taking the time to share your feedback. We really appreciate your business and hope that our willingness to provide a clean, comfortable stay is enough to get your repeat business. Thanks again!

8/10 - 좋아요

Ramesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 16일
Dear Ramesh, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay Radisson Hotel Akron/Fairlawn. Sincerely, Management

4/10 - 별로예요

Shaylin

2023년 10월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 7일
Dear Shaylin, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for any issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs microwaves added to the rooms
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 4일
Dear John, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. We will discuss your comment about the microwave oven with our ownership team. Thanks for letting us know. On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,Management

2/10 - 너무 별로예요

Dushon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Radisson Hotel by Marriott Akron Fairlawn is not a Corporate Franchise hotel the owners were Foreigners and the live in the hotel why not tell the customer that's not fair the Tv in the Lobby was on their stations i ask.why tv by the bar wasn't on i have never walk in a hotel like this before tell people this is not Corporate Hotel.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 31일
Hello Dushon, thank you for taking the time to post this review although, we are a bit confused with your comments. Please give us a call directly if you would like to discuss this matter further. We look forward to your call. Sincerely, Management

2/10 - 너무 별로예요

Roberto

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirtiest hotel I have ever been in my life. Not only the rooms (and the very outdated bathroom) but the common areas, the elevators, the overflowing trash cans. Every floor I stepped foot on seemed like it hadn't been mopped for weeks.The gym had dirt and rust everywhere, the pool area was just filthy. Even the ice area and vending machines were dirty and smudged. Very cordial and corteous staff but cleanliness is a must, I am sorry. I hope they get around to take better care of the property.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 31일
Dear Roberto, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved. Sincerely, Management

10/10 - 훌륭해요

LaKeisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 2일
Dear LaKeisha, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Struggling with the Basics of Hospitality
This hotel is basically so bad it's comical. In order to get bottled water you need to use a vending machine that only accepts $1 bills and the front desk can't make change ?! The ownership/management here seems to have checked out.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 30일
Dear valued guest, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved. Sincerely, Management

2/10 - 너무 별로예요

Luke

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My wife and 5 children and I arrived at this property only to find garbage cans overflowing, dirty carpets, smelly interiors, and disgusting beds. We checked in, went to our room, and immediately requested a refund. The staff was very nice and cooperative canceling our reservation and returning our deposit, and charges. We were able to find rooms at the Sheraton in Cuyahoga Falls. While the staff was very accommodating to our request to leave, I would avoid this hotel at all costs.
2023년 10월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 29일
Dear Luke, thank you for taking the time to share your images and your overall experience at our hotel. We are all here to try and ensure each and every guest has an overall positive experience when stay with us. Please accept my most sincere apology and allow me and my team to look closely into this matter. I assure you, we will use your comments to ensure issues like the one you describe do not happen going forward. Thanks for letting us know and we do hope to have another opportunity to provide you with the stay you deserved.Sincerely, Management

8/10 - 좋아요

Marybeth

좋아요: 청결 상태, 직원 및 서비스
Pool was hot- Hot tub was cold ? morning breakfast not included as indicated at the time I made the reservation. Staff very responsive. Would stay again
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 29일
Dear Marybeth, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 - 괜찮아요

Dawn

단체 여행, 가족 여행
Outdated but not filthy. The floors and beds were clean, but the walls need washed down. Pot smell was very heavy in the hallways.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 23일
Dear Dawn, we are all very worried about the way you described your recent visit to our hotel. Your comments are very concerning and do not represent the type of experience we all aim to achieve. Please accept our most sincere apology. Also, we would appreciate if you gave us a call directly to discuss your comments. We look forward to hearing from you soon. Sincerely, Management

2/10 - 너무 별로예요

Marcos

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 23일
Dear Marcos, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 16일
Dear James, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 - 괜찮아요

Louis

Updates needed
Needs updated rooms. Hallways werent vacuumed the 2 days we were there. Only had 1 washcloth and 1coffee cup. Bathroom needs updated.
2023년 10월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 14일
Dear Louis, thank you for taking the time to post this review as we are always looking for ways to improve. Your comments will be shared with our team during our next daily briefing. Thanks for letting us know. Please except my apologies we were not able to provide you with a Five Star experience on this stay. We do hope you allow the opportunity to show you how we used your feedback to improve on a future visit. Sincerely,Management

4/10 - 별로예요

Iris

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No one at the check-in desk for 20 minutes when I arrived; Room had a foul order; Lack of towels and soap; Toilet seat dirty/disgusting; Duvet cover had dried blood stains
2023년 10월에 4박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 12일
Dear Iris, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay. sincerely, Guest Relations

6/10 - 괜찮아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Just ok
2023년 10월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 11일
Dear Charles, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 - 별로예요

Sanjiv

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smelly hallway, dirty carpets, carpet in room was wrinkled. Sparse bedding, cheap toiletries
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 11일
Dear Sanjiv, Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Management

4/10 - 별로예요

Candace

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst hotel I even stayed in.
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 11일
Dear Candace, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 - 훌륭해요

Manish

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 9일
Dear Manish, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 - 훌륭해요

Magin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Definitely stay again
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 7일
Dear Magin, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 - 별로예요

Joy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Competition is keen in this area and the price was good. Was disappointed in the condition of the room (rippled carpeting, dim lighting, streaky touch-up paint), although the bed was comfortable. The towels were thin and the two of us had one wash cloth to share. Hotel used to be stellar but has has not been maintained. We will not return.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 7일
Dear Joy, Thank you for taking the time to tell us about your recent stay. Please accept my most sincere apologies for the issues you described. We are all very concerned with your comments and will work with our entire team to try and ensure these type of issues keep from reoccurring. Rest assured, we do not take comments like yours lightly. We will continue to immediately act on even the slightest concern of any of our guests in these matters. We apologize for any inconvenience you experienced and we hope to make it up to you in a future stay. Sincerely,Management

2/10 - 너무 별로예요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 3일
Dear Richard, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 - 괜찮아요

Teresa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beds were very uncomfortable. Only 2 pillows per bed but we needed 2 pillows per person and staff couldnt find anymore. Continental breakfast was almost $10 and didnt look good.
2023년 9월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 2일
Dear Teresa, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 - 괜찮아요

Randi

가족 여행
별로예요: 숙박 시설 상태 및 시설
Location was ok. Beds uncomfortable and just needs updates
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 2일
Dear Randi, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

6/10 - 괜찮아요

Laurie

The food at the restaurant is excellent. The staff are nice. The hottub does not work. The room is okay. I did more cleaning myself.
2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 2일
Dear Laurie, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

8/10 - 좋아요

Tressa 님, Cleveland

The sleep number beds were great!
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 2일
Dear Tressa, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson Hotel Akron/Fairlawn, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

4/10 - 별로예요

Angela

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got to the property and had paid online and found out they charge a 150.00 security deposit at the time of check in and i wasnt happy about that. Then they gave us a room and when we got to it we realized someone else was in the room. We went back down to the desk and they gave us a different room at the entire other end of the hotel than our 2nd room we booked. Then we went to the swimming pool which was DISGUSTING. The filters dont even run and the algae was so thick you couldnt see the bottom and there was debri floating in the pool. The hot tub was not working and the ceiling was covered in mold. I would not auggest this hotel to anyone else.
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 10월 1일
Dear Angela, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay. Sincerely, Management

8/10 - 좋아요

Linnea

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The furnishings in lobby were very nice. The room itself was dingy and small. Beds were full size and not queen. No sheets in room for pull out couch.
2023년 9월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 9월 30일
Dear Linnea, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management