아쿠말, 킨타나로오의 가족 여행 호텔

“Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything.”

“Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra. We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...

“Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast”

“Gran Sirenis was an amazing resort and our family had a great experience! Our private concierge Alfred (assigned for Expedia customers) made us feel at home, explained everything we need to know, helped plan our dinner reservations, and our excursion activity. The property was HUGE, which offered plenty of things to do, but was also tough to navigate, there was a lot of walking. They have shuttles running around every so often, but it always seemed like the shuttles had somewhere else they...

“Compré mi paquete de hospedaje y al llegar me cobraron adicional en la propiedad , debería tener esta especificación en la plataforma que las niños de 14 años pagan como adultos . Fue muy desagradable”

“The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool. And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days. But the beach is beautiful and has the advantage of being eco-friendly. ”