로비

이코노 로지 다운타운 여행 후기

2 out of 5
이코노 로지 다운타운
817 Central Avenue NE, Albuquerque, NM

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 426개 이용 후기 중 118개" "
평점 8 - 좋아요. 426개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 426개 이용 후기 중 89개" "
평점 4 - 별로예요. 426개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 426개 이용 후기 중 30개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Katrina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Very nice and clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Katrina,We're pleased to hear you found our hotel nice and clean. Your feedback is valuable to us as we strive to maintain high standards for all our guests. If there is anything else we can assist you with, please don't hesitate to contact us.

4/10 - 별로예요

Xavier

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The window to my room was broken, there were fruit flys and stained towels and sheets.
2024년 3월에 8박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Xavier, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Autumn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Night man at the front desk was fantastic. Room was a typical cheap motel, lots of sirens at night and a gunshot a few blocks over when we arived.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Autumn, Thank you for taking the time to share your feedback. We appreciate your kind words about our night man at the front desk. We apologize for any inconveniences you experienced during your stay. Our team is always working to ensure the safety and comfort of our guests. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Viann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Viann,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service to all our guests, and we will take your comments into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns further.

6/10 - 괜찮아요

Jessica

출장 여행
The first night we checked and they put us in a room that was dirty and had a completely shattered window that was barely held together with tape. Wind came through as well as noise from the street below all night. They said there wasn't another room available. The following morning they also said no other rooms were available, but later in the morning they found they had 2 other rooms available. We were able to be placed in the quieter room, and this room was very good. It was clean, the bed was comfortable and best of all, it was quiet with no window issues.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Jessica,We apologize for the inconvenience you experienced during your stay. We understand how important it is to have a clean and comfortable room. We regret any discomfort caused by the initial room assignment. We are glad that we were able to accommodate you in a quieter room the following day. We appreciate your understanding and hope that you enjoyed the rest of your stay with us.

8/10 - 좋아요

Jesus

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Jesus,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 - 훌륭해요

Angelica

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello Angelica,Thank you for choosing our hotel for your recent stay! We are thrilled to see that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend
Clean and comfortable with parking and near airport.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Kimberly,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our accommodations clean, comfortable, and conveniently located near the airport. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Heidi L

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff are completely rude and seem to HATE any guest that arrives! I was so offended I just left and took the loss of money!!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Heidi L, We are sorry to hear about your unpleasant experience with our staff. We pride ourselves on providing excellent customer service, so this is definitely not the impression we want to leave on our guests. Your feedback is valuable to us, and we will make sure to address this issue internally. Thank you for bringing it to our attention.

8/10 - 좋아요

Elisabeth

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Elisabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service to all our guests and regret that we fell short in meeting your expectations. We take your concerns seriously and will review them with our team to improve our service. Thank you for bringing this to our attention and giving us the opportunity to address it.

6/10 - 괜찮아요

Thomas 님, OMAHA

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Thomas, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. We strive to provide a comfortable and enjoyable stay for all our guests and regret if our services fell short of your expectations. Please feel free to reach out to our management team directly to address your concerns.

10/10 - 훌륭해요

BrandiN

Super comfy bed!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello BrandiN,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - 훌륭해요

Adrianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Adrianna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Olger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a basic motel which is perfectly fine for a brief stay, no frills stay in in Albuquerque. The room was clean, and the staff was helpful. Shout out to Robert for being quite helpful during my stay. Public transit, which is currently free, is nearby, as are several good restaurants. The motel is close to downtown, and the University of New Mexico is also nearby.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Olger,Thank you for taking the time to share your comments regarding our staff and room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 - 너무 별로예요

Naomi

별로예요: 직원 및 서비스
I stayed for 1 night. Shortly after i left, the receptionist (who i interacted with three times to check in and check out) texted me the following message: “Hey, this is Sam from the front desk at Econo. The Indian guy who was at the front desk when you checked out. I hope it is not too weird for me to get your number this way to try to talk to you.” I immediately blocked the number and did not respond. I reached out to expedia for a refund and they called the front desk at which point, he apparently told them he had texted me because i’d forgotten to sign a receipt when i checked out which is ABSURD. I continued to pursue the matter with expedia and they were unable to get the hotel on the phone again. The next day, i got a call from the manager AJ. I calmly explained the situation and while he was apologetic, he also said he couldn’t refund me. He asked if there had been anything wrong with the room and i was BAFFLED. The only appropriate resolution is to fire this employee immediately and issue a full refund - this is an OUTRAGEOUS violation of my privacy and the access this employee has to my personal information (including physical address and credit card) is terrifying. I filed a police report and will be continuing to pursue legal resolutions for the emotional distress this has causes. If you are a female traveler stay FAR FAR away from this business!!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Naomi, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 - 너무 별로예요

Davide

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Siamo stati accolti alla reception da un tizio apparso subito scontroso e confuso che ci ha subito detto che non aveva alcuna prenotazione ancor prima che dicessimo il nostro nome. Dopo di che il medesimo ha chiesto il mio documento, che tuttavia non riusciva a leggere senza l'ausilio di una lente. Tutto ciò continuando a blaterare che non aveva prenotazioni mentre digitava compulsivamente sulla tastiera del computer. Ci veniva chiesto di mostrare la prenotazione ed esibivamo la stampa della mail di conferma che, essendo in italiano, riportava la dicitura MAR 15 AGO. Il tizio, sempre nervoso e confuso, iniziava quindi a dire che la prenotazione era per un'altra data, interpretando MAR come "marzo" (come se uno potesse prenotare per marzo e presentarsi ad agosto senza rendersene conto!!!), e continuando a ripetere "it's august". Con fatica comprendeva! Abbiamo fatto notare che avevamo prenotato tramite Expedia pagando in anticipo e lui ha sostenuto di non aver ricevuto nulla da Expedia. A questo punto chiedevamo di rilasciarci una dichiarazione in tal senso e lui si rifiutava invitandoci ad andar via. Nonostante la struttura avesse presumibilmente posti liberi, l'addetto non si è in alcun modo offerto di aiutarci a sistemare la questione ed a reperire una sistenazione per la notte, anche eventualmente chiedendoci di pagare nuovamente il prezzo, limitandosi invece ad invitarci ad andar via e a contattare Expedia, con fare scontroso e strafottente. Evitate questo posto!!!!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Davide, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room Clean. Nice Staff. Towels noticeably soft - nice!
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and comments about our towels. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 - 괜찮아요

Rainer

좋아요: 직원 및 서비스
Geht so
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Rainer, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.,

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet for a downtown property off the freeway.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Patrick,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. I hope you will return to enjoy a memorable and exceptional experience.

6/10 - 괜찮아요

실제 이용하신 고객

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Wendell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Wendell,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스
Decent room in convenient location
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Richard,We can't thank you enough for sharing your feedback with regards to our location and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 - 좋아요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk person very helpful got me floor level room and suggested a restaurant and looked up restaurant information for me
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Miguel,Know that your voice is of tremendous importance to us and we value your comments about our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Harriet

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Harriet,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price it’s quite a nice hotel, well located. Staff was really nice
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 21일
Hi Sandra,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations and find our hotel of great value for money. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 - 훌륭해요

Easwar Anand

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Easwar Anand,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 - 괜찮아요

Jean-Luc

연인과의 여행
좋아요: 직원 및 서비스
Hotel situé près de l'autoroute dans un quartier assez triste, voiture indispensable, plus un motel qu'un hotel. Mais chambre propre et assez spacieuse
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello Jean-Luc, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 - 괜찮아요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a nice quiet space, but not many dining options nearby. I had to rely on DoorDash. You also need cash for the snacks sold in the office. The hotel is located on Central Avenue, so it’s close to public transportation. I was able to hop on the ART to old town and walk a couple of blocks to catch the bus to the airport. The bus rides were free. The staff was friendly.
2023년 6월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Angelica,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 - 좋아요

Mark

2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Mark,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Jake

좋아요: 청결 상태, 객실의 편안함
Good Hotel
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Jake,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

kawai 님, hilo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
good ply
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello kawai,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is right on the highway so rooms are LOUD, bright, and a little dodgy. Location is convenient though if you don't need any amenities.
2023년 6월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Dear Guest,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. But I am so glad that you found our hotel to be clean and convenient that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The friendliness and helpfulness of the front desk clerk. This was by far one of the cleanest rooms I’ve ever stayed in. Would definitely recommend
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hi Karen,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very warm and welcoming, which created a friendly atmosphere. The room is very clean and neat and a good size, also. good value for the price
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Andrew,Thank you for taking the time to share. We appreciate your feedback regarding our staff and your comments about our price. We hope to see you again in the future.

4/10 - 별로예요

Katie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mediocre experience— right next to highway, a few things broken in the room, lots of burns on the blankets. It got the job done but was not the best quality.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Katie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Joann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Nice property that is conveniently located. It does loud at times with the hospitals nearby.
2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
HI Joann,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome bed
I have to say that the mattress we slept on was the most comfortable that I maybe have ever been on! In fact, I'm planning on calling the hotel to find out what make and model it is. Room was fine and clean and adequate for our needs of one night. The office staff manager was very nice and efficient.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hi Dorothy,Thank you for taking the time to share how you have enjoyed your stay and for rating our hospitality and accommodations. I am happy to know we met your expectations with our friendly atmosphere. It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Carmen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was filthy! The room smelled of humans and had hair all over the bed. We left. Did not stay. The neighborhood is a little iffy on that side of the street.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello Carmen, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

2/10 - 너무 별로예요

Tanya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Tanya, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Christine 님, Silver City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was comfortable and clean. The mini-fridge worked, the shower was decent, the bed was comfortable. Just the basics, but no problems.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 21일
Hello Christine,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and comments about our shower. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

milena

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 14일
Hello milena,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Ayse Meltem

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Breakfast very very bed We sow 4 recepciones 2 is so good 1 lady she work in the morning and she Saturday, Sunday off
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Ayse Meltem, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Pilarcita

연인과의 여행
좋아요: 직원 및 서비스
The shower didn’t drain well. The place needs upgrading.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Pilarcita, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 - 좋아요

Anthony

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 27일
Hello Anthony,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Catriona

좋아요: 직원 및 서비스
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 12일
Hello Catriona,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Ardella

2023년 3월에 3박 숙박함
답변 제공: Manager 님, 2023년 3월 31일
Hello Ardella,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Donald

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in fair condition and the front desk staff were very helpful, but the floors were dirty when I checked in and staff did not clean anything or make the beds on any of the days I stayed (they only replaced towels). My room included a coffee maker, iron, and ironing board, but these items were missing from the room of one of my traveling companions. His door was also severely dented (as if someone had previously tried to kick in the door).
2023년 3월에 5박 숙박함
답변 제공: Manager 님, 2023년 3월 23일
Hello Donald, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

4/10 - 별로예요

Jeffrey

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Won’t be staying here again.
Not very sound proof, I heard traffic and hotel noises throughout the night. Also, the room had a bad smell to it.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
Hello Jeffrey,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Steve

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 12일
Hello Steve,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 11일
Hello Raymond,It was our privilege to earn your business and we hope to host you again on your next trip.