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앨버커키 그랜드 에어포트 호텔 여행 후기

3.5 out of 5
앨버커키 그랜드 에어포트 호텔
2910 Yale Blvd Se, Albuquerque, NM

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 452개" "
평점 8 - 좋아요. 1002개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 122개" "
평점 4 - 별로예요. 1002개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 80개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Doo Young

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Lanele 님, 2020년 8월 12일
Thank you for the excellent review. We are glad your stay was 10 out of 10.

8/10 - 좋아요

JUNGHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함
답변 제공: cfresquez 님, 2018년 9월 24일
Dear Valued Guest, Thank you for taking the time to comment on your recent stay at the Sheraton Albuquerque Airport. We appreciate your feedback. We look forward to serving you again when your plans include Albuquerque. Sincerely, Cynthia Fresquez General Manager Sheraton Airport

4/10 - 별로예요

Kelly

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Kelly,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Could you please provide more on your stay with us where we can improve service?Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

6/10 - 괜찮아요

Keriann

가족 여행
There was a fire alarm going off for over an hour through the entire building. At night time, the hotel was very loud and people were banging on the walls.
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Keriann,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an old hotel, and it appears that very little updating has been done. The carpets are old and the plumbing and our room needed four lightbulbs changed when we arrived. also there was only one towel and one washcloth in the room.
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

alanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very near airport, and offers a peaceful oasis after a long day of travel. The shuttle service is quick and efficient and the hotel staff welcoming. I’m so glad I chose to book a room and rest here for the night before collecting my rental car and traveling on to Taos. I will be a loyal customer going forward.
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Alanna,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 - 너무 별로예요

mark

가족 여행
Room is in bad need of refurbished There was a strong sewage smell as well
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Mark,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Renovation of the property will start in the fourth quarter of 2024.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

4/10 - 별로예요

Rachel

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was really disappointed with the condition of this property. It did not feel up to Sheraton standards. The lobby and hallways were filthy and we were checked into a room that had not been cleaned ( bed un made and trash) The hallways had a strong mold/ sewer stench and the bathroom and water pressure was terrible. When we were moved to a clean room, the window did not fully close leaving a loud whistle from the wind all night. I will not stay at this property again.
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Rachel, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

2/10 - 너무 별로예요

Alejandro Aguilar

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and run down property. Elevator smells terrible.
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Alejandro, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

8/10 - 좋아요

Amanda

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Amanda,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 - 너무 별로예요

Wendy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you like retro… this is your place… but definitely not a clean retro….
2024년 5월에 2박 숙박함
답변 제공: Ed 님, 2024년 5월 6일
Dear Wendy, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Jeannette

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location right before an early flight
2024년 5월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 6일
Dear Jeannette,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 - 좋아요

steve 님, loves park

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It literally is five minutes to Albuquerque Airport. Nice rooms, too…
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 6일
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Sammy

2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 5월 21일
Dear Sammy,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Eva,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Gregory

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dated
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Gregory,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
near everything
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Juan,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very nice place for me to stay when I have an early morning flight or when I arrive late at night and need to sleep before I drive.
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Beverly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like that it’s so close to the airport. Their shuttle runs 24/7 and you don’t have to all hours in advance. Or heater wasn’t working in our room and they sent a maintenance guy to fix it, even though it was around midnight. Staff is always polite. Erica in the club lounge was the highlight of our trip! She remembers returning guests and even remembers their drinks! My husband was on a liquid diet due to surgery and she made sure he was taken care of with soups and whatever he needed! We prefer to stay here from now on.
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Kelly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

4/10 - 별로예요

Amber

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced. My room and my whole floor had a terrible smell that was not remedied by the staff spraying a neutralizer. The tub had parts falling off of it, there were no outlets for chargers on the bed-side of the room. The houseplants in the lobby were sad. Staff complained to me about the hotel from the beginning of my stay. It would have been a fine hotel if the price weren’t $200 per night.
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Amber,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed SanchezAssistant General Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 5일
Dear Cheryl,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Lara

Great location to airport
2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 5일
Dear Lara,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 5일
Dear Robert,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 - 너무 별로예요

Liz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They had no caffeinated coffee in the room and said they were out and only have decaf, no hand towels or wash clothes, the phone didn’t work. The staff was great but I think they may be low on funds??
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Liz,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bartenders were really friendly and made an effort to make us feel at home.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 22일
Dear Angela,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 - 너무 별로예요

Jared

별로예요: 청결 상태
답변 제공: Ed 님, 2024년 4월 2일
Dear Jared,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care of.Sincerely,Ed SanchezAssistant General Manager

10/10 - 훌륭해요

Nikki 님, San Cristobal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Nikki,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 - 별로예요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was no TV, the Wi-Fi was bad and my bed was tilted. I asked for a 5:15 wake up call. NONE CAME! Luckily, my phone alarm worked.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear David,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 - 좋아요

Jacqueline

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay, however, their tv service was not working, so no TV. Also was only able to charge phones in bathroom socket.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Victoria,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 - 훌륭해요

Lori

좋아요: 직원 및 서비스
All was well- except- no Tv (system not working) and when you travel alone without your computer, that means something!! Also, the handles for all water (shower/sink) were loose
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

CONNIE 님, Chino Hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Connie,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Al 100
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Edgar,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Letha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful, rooms were spacious and comfortable and clean
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Letha,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 - 괜찮아요

Dwight

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was very close to the airport and the restaurant was delicious! The staff were all very accommodating and friendly. Unfortunately, our room was freezing; the thermostat wouldn’t get over 68* F, the wind was blowing so our window whistled all night keeping us awake. Our cords fell out of the plug-ins and the hallway smelled awful.
2024년 3월에 2박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Dwight,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 - 괜찮아요

Emily

아이를 동반한 가족 여행
It is perfectly fine for close proximity to airport but rooms a falling apart a little, towel rack not attached to the wall securely. Burned out bulbs, short staffed in restaurant, etc
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Emily,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 - 괜찮아요

Phyllis

Elevator was super slow Hotel needs upgrades
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Phyllis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

4/10 - 별로예요

John 님, Indianapolis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tv did not work, the place is way under staffed and dated.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear John,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There check-in system was off line and could not check-in. Room smelled and had food trash on floor.
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear William,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 - 너무 별로예요

Christina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible customer service! Arrived to Albuquerque around 1230p, decided to see if hotel had any available rooms. The reception clerk did not bother to greet me. I proceeded to tell her we arrived early then she basically shut me up and asked for last name. Gave her my last name and stated in a bad tone "we don't have a reservation under that name" i told her she was mistaken and stated "nope, i don't see the last name on the list". As i was looking for the reservation, she said oh i found it. Asked for my ID, i laid it on the marble countertop and it slid off, she then stated " oh wow, no need to throw it at me" i told her i laid it there and slid off, she said "yea sure, whatever". I said wow, can't believe your attitude, she stated "yea the same for you". Never have i had such horrible service anywhere before especially not at a Hotel like Sheraton. I did not get her name, she is a short darked hair Hispanic girl. As we entered our room, the temperature was very cold in the room, went to turn the heater and shortly realized the heater would not turn on instead the room got colder. Called the front desk and was sent a maintenance man to make adjustments. The next morning as we were trying to turn on the AC we realized now we could not cool the room. Called the front desk and they stated the maintenance man would go switch off the heater and turn on the AC. So we never had the option to go from heat to AC with the thermostat which was super inconvenient.
2024년 3월에 3박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Christina,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 - 훌륭해요

Allison or Lucy 님, Chinle

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Allison,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태, 편의 시설/서비스
Staff was nice when we could find th Beds in this room were terrible. My after market hipbones felt as thoughthey would come through the skin bed so hard never again will we stay here.em. Would not answer phone had to go down to front desk. First room they assigned us reeked of sewer gas. Went to front desk gave us another room. Was not a King bed as reserved
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Dennis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were great and the rooms were very nice. Would've been a tad better if I could control the temperature. I couldn't get it below 73 degrees.
2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 3월 1일
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 - 좋아요

lisa

2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Stephen

2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 4월 2일
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 - 별로예요

Tyler

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sheets were stained, smelled like sewage no fridge, waitress at restaurant had only three tables with people yet told us an hour plus. A/C was also broken. Feel bad for the staff trying their best, but terrible hotel to stay at.
2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 3월 1일
Dear Tyler,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 - 훌륭해요

Chuck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They were very helpful, I was in a semi truck and trailer. They let me park in their lot. It is hard to find a hotel that is accommodating to big trucks. It was very much appreciated.
2024년 2월에 1박 숙박함
답변 제공: Ed 님, 2024년 3월 1일
Dear Chuck,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed SanchezAssistant General Manager