We stayed at the Conservatorium on September 23-26.
The neighborhood around the hotel is very nice, and the hotel is close to museums.
We arrived at 9:30 am and the room was ready! great!
Our deluxe room was very spacious, clean, sleek and the bathroom as well. Surprisingly there were not many outlets for our phones, and computers.
Due to the lack of outlets, we needed converters. We asked to the front desks and they have them but for a price!
We tried to watch english speaking channels (CNN, BBC) but could'nt figure out. Asked front desk, they said we'll send someone. They never did.. After 3 days the TV was inoperable. We asked the concierge if he could print train tickets, he said yes, we went out, when we came out we requested the copies nobody knew about it. The concierge had left for the day. Expedia gave us a VIP access perks, we never received those.
The service was poor, all front desk employees too young or untrained to know what a 5 star hotel outstanding service is like.
Very disappointing experience ! I wouldn't recommend this hotel at all. Overpriced with poor customer service.