외관

홀리데이 인 호텔 & 스위트 애너하임, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1128개 이용 후기 중 552개" "
평점 8 - 좋아요. 1128개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1128개 이용 후기 중 147개" "
평점 4 - 별로예요. 1128개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1128개 이용 후기 중 60개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

clayton

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was within walking distance from Disney and priced well. Breakfast was well worth the money. Coffee was available to go. If you get a chance to swim the pool was warm and towels available on deck. Staffing was very friendly. Would be my first pick if and when I return.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is dated, but kept clean. The shuttle service to and from Disney is very convenient.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Kelly,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're glad you found our property clean and appreciated our convenient shuttle service. Your feedback is greatly received, and we hope to welcome you back and exceed your expectations in the future.

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to Disneyland. Staff is very friendly Lukas at the front desk was great to us!
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Laura,We're thrilled that you found our property convenient for your needs and that Lukas provided excellent service at the front desk. Your kind words about our staff mean a lot to us, and we'll pass along your appreciation. Thank you for choosing to stay with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back for another great visit!

8/10 - 좋아요

Mariana

좋아요: 직원 및 서비스
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Iveth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Iveth,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're glad our location was ideal for your trip, and we look forward to seeing you again soon.

10/10 - 훌륭해요

BRANDON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first stay here and we had a great time. It was clean and quiet. The pool was clean and relaxing . The restaurant on the many floor service was Great! The pizza was delicious. And the front desk service was very nice and helpful.Downtown Disney is walking distance. Overall we had a great stay. :)
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 18일
Dear Gregory, Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 17일
Dear Diana,Thank you for staying with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Your satisfaction is our priority, and we look forward to serving you again.

8/10 - 좋아요

John

좋아요: 직원 및 서비스
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Karman 님, St George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this property as a hidden gem when visiting Disneyland. It's in a residential area that is much quieter than the craziness on Harbor Drive. It's only about a ten minute walk to Downtown Disney and there is rarely a wait to get through security.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 15일
Dear Karman,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for your glowing review! We are thrilled that you consider our property a hidden gem for your Disneyland visits. In addition, it's wonderful to hear that you appreciate the quieter location and the convenience of being just a short walk from all of the magic. We look forward to welcoming you back for another five-star enjoyable stay!

10/10 - 훌륭해요

carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best buffet breakfast ever!! Beds super comfortable!!
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Carlos,Thank you for your review and for giving Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) a perfect rating! We are delighted you were comfortable during your stay and that you started your day off right with our delicious breakfast offerings. It was truly a pleasure having you here, and we hope you return soon!

10/10 - 훌륭해요

Brodie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WE STAYED AT THIS PROPERT WITH OUR TEENAGE SON SO WE COULD GO TO DISNEYLAND. IT WAS ONLY A 10-15 MIN WALK TO DOWN TOWN, WE DID THIS THE DAY BEFORE AND HAD LUNCH AND THE NEXT DAY FOR THE PARKS, WE DID TAKE AN UBER LATER IN THE DAY ONLY BECAUSE WE DECIDED TO GO BACK LATE. BUT THE HOTEL FOR THE PRICE WAS GREAT, GREAT STAFF SUPER FRIENDLY, RESTAURANT IN THE HOTEL. QUIETE ROOM, AND WELL MAINATAINED.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Brodie,Thank you for staying with us during your trip to Disneyland! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our fantastic location, peaceful accommodations, and excellent value. It was a pleasure to have you join us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Should your travels bring you back to the area, we hope you'll consider staying with us again!

8/10 - 좋아요

Cipriano Jr B

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location of the property. It is just behind Mickey & Friends Parking. The location is safe & quiet. There is a Shell gas station that has a convenience store at the corner of S. Walnut St. & W. Ball Rd. The key cards are not working properly. I went to get a new set of cards and still tricky to open the door.
2024년 4월에 6박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Thank you for taking the time to share your feedback. We are glad you enjoyed our location and had a great experience here at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We apologize for any inconvenience regarding the key cards. Rest assured, we will review your concerns with our team to ensure swift improvements are made. It was a pleasure having you here with us, and we look forward to welcoming you back for another stay in the future.

8/10 - 좋아요

Terence

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was no safe in the room.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Terence,Thank you for your feedback. We're disappointed that your room's lack of a safe affected your experience. Your insights are valued, and we will take them into consideration. We hope to welcome you back soon and provide an improved experience. If you are staying with us in the future, please do not hesitate to use one of the complimentary safety deposit boxes located at the front desk.

8/10 - 좋아요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except for the early morning of the dump truck with the loud noises dumping the trash close to building number 4.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Carolina,Thank you for your feedback. We're pleased to hear that your overall experience was positive. We also understand the disturbance caused by the early morning noise and will consider ways to better manage external disruptions. Nevertheless, it was a pleasure having you stay with us, and we hope to ensure your next visit to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) is flawless.

4/10 - 별로예요

Daisy

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

Hannah

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disneyland shuttles were convenient, I just wish breakfast was complimentary.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Hannah,Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. Please know that as an IHG hotel, complimentary breakfast is not something offered by Holiday Inn & Suites properties, though Diamond Elite Members do have a choice between perks of a breakfast for two or 500 points. We appreciate your understanding in this regard and hope that you could get your Disney morning started off just right. In the future, it would be our pleasure to welcome you back, so don't be a stranger!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the place. It has plenty of space for parking and most of all is the friendliness of the staff and crews especially Ms. Cynthia of the Front Desk. She attended my needs very and very friendly and courteous. Grade A .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Grace,Thank you for staying with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We appreciate your kind words regarding our ample parking and Cynthia's fabulous service. She will be pleased when we share your comments with her. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price AND it's located next to Disneyland parking structure. Just pay to park at the hotel, and from the hotel, walk 10min to Downtown Disney and walk 4 more minutes, your at Disneylands or California Adventure entrance. The hotels breakfast is delicious and ALL YOU CAN EAT. I recommend you purchase the breakfast when you book your hotel room....it's cheaper. Also, the pool and jacuzzi are great after walking around Disney all day. Pool hours are 9am to 10pm. This will be my place to stay when I visit Disney, for value, convenience, and cleanliness!!!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Charles,Thank you for joining us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Situated just one block from Disneyland, our hotel offers an ideal location for a vacation in Anaheim! It sounds like our delicious breakfast helped fuel your busy day, and we're glad you enjoyed spending the evening at our refreshing pool. We'll see you again next time!

6/10 - 괜찮아요

Silvia

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Phillip

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Rosario Roman

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Victoria

2024년 4월에 3박 숙박함

8/10 - 좋아요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dry clean. Close to Disney. About a 20 min walk or catch shuttle right in front and to Disney for $6/day
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Cynthia,Thank you for your review. It was a pleasure having you as our guest recently, and we are delighted our great location suited your needs well. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff hotel very clean rooms
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Jesus,Thank you for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're thrilled to hear that you enjoyed the cleanliness of our rooms and our team's hospitality. It was a pleasure to host you, and we look forward to welcoming you back for another pleasant experience.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean, staff was friendly and helpful
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Jennifer,Thank you for your review. We are pleased to know you appreciated our location and found our rooms comfortable and clean. Most of all, it is wonderful to know you experienced our world-class service. Should you return to the area, we hope you will choose Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) again.

10/10 - 훌륭해요

Roxy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Roxy,We can’t thank you enough for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 - 훌륭해요

Sharlen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything good
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Sharlen,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for sharing your kind five-star review. We are delighted you were impressed with your stay and look forward to welcoming you back for another great visit.

10/10 - 훌륭해요

Luis

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to Disney. Not my first time nor will it be my last. Thanks
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Luis,Thank you for staying with us again and sharing your experience! We're thrilled to hear that our proximity to Disneyland was convenient for you, and we can't wait to have you back for another memorable stay.

10/10 - 훌륭해요

Randee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Debbie 님, Vacaville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Angie 님, Goodyear

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy walk to Disneyland!! Spacious rooms. Comfy beds and pillows. Well updated! Will definitely stay again!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Angie,Thank you for taking a moment to write a review. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our convenient location and cozy accommodations. Thank you for choosing to stay with Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures did not match what the rooms looked like. We were in a nonsmoking room but it smelled like smoke. Staff was kind and switched our room.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Jacob,Thank you for sharing your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're disappointed to hear about the issues you encountered with your room. However, we're glad our team could promptly address the situation and relocate you to a room that was more suitable. Your feedback is valuable in helping us improve, and we look forward to ensuring your next visit is seamless.

10/10 - 훌륭해요

Aaron

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect! Great room, great price, loved it
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Aaron,It was truly a pleasure to host your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our comfortable accommodations and affordable rates. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

6/10 - 괜찮아요

Lisa

좋아요: 편의 시설/서비스
Location was great. Rooms were clean
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Lisa,Thank you for being our guest and sharing your feedback. Our team is constantly working to ensure our guests have a perfect visit, so we are happy you were impressed with our fantastic location and spotless accommodations. We look forward to welcoming you back and impressing you even further.

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great, other than the steam from our showers triggered the fire alarm! We just made sure to keep the door closed before and after showers
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Victoria,Thank you for sharing your experience with us. We're glad to hear that your stay was enjoyable overall. However, we apologize for any inconvenience you experienced during your stay. Rest assured, we'll look into this matter to prevent similar incidents in the future. Nevertheless, it was great having you here, and we hope to welcome you back to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for another great stay.

8/10 - 좋아요

Shirley

가족 여행
Have shuttle to go to Disneyland . Close to everything and quiet.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Shirley,We were happy to provide you with convenient, quiet accommodations, and we're glad you appreciated the park shuttle. If you're in the area again, please consider returning to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for a truly exceptional getaway.

10/10 - 훌륭해요

Jaime Arturo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen lugar para visitar los parques de Disney
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Jaime,Thank you so much for the five-star review! We're happy to hear you enjoyed our convenient location, just minutes from major attractions, and we hope you'll visit us again soon.

10/10 - 훌륭해요

Melvin

2024년 4월에 3박 숙박함

8/10 - 좋아요

Debi

2024년 4월에 4박 숙박함

8/10 - 좋아요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As expected
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Vincent,Thank you for taking the time to leave your review. We're glad to see you had a pleasant stay overall while you were here with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We hope to welcome you back to an even better stay in the future.

2/10 - 너무 별로예요

Hunter

2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Israel

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Power was shut off , for 1 entire day couldn’t shower or watch tv and relax . Staff said they couldn’t do anything about it. Which was upsetting
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Israel,Thank you for your feedback. We regret the inconvenience caused by the power outage and understand how frustrating it must have been to be unable to use the facilities comfortably. Please accept our apologies for falling short of your expectations. Rest assured, we are looking into how we can better handle such situations in the future to enhance our guest experience. We hope to have another opportunity to provide you with a stay that reflects the high level of quality we strive to uphold.

10/10 - 훌륭해요

Paola

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have really great service! Always friendly and happy to help. It made my stay relaxing and easy to enjoy the parks!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Paola, Thank you for your kind words! We're thrilled to hear that you had a relaxing and enjoyable stay during your time at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Providing great service and ensuring our guests have a wonderful experience are always our top priorities. We're glad we could contribute to making your visit to the parks a memorable one. We hope to welcome you back again soon for another enjoyable stay!

4/10 - 별로예요

Fernando

가족 여행
별로예요: 직원 및 서비스
I had an ok experience but I did run into an issue with one staff member, I had checked in around 1am due to flight delays, then the next day we spent the whole day at Disney to come back locked out of our room, went to the front desk and the lady told me that they did not have a credit card on file and that I was not going to get access to my room if I didn’t provide one, I did insert and a pre authorization was made on my credit card during check in, I even showed her the pre authorization using my bank app, she was very rude and said to dispute it with the bank but she was not going to give me keys if I didn’t give her my credit card (again), very rude lady I wish I remembered her name to officially complain, at the end, I had to give her my card and a 2nd authorization was put through (which still as I’m writing this the charge is still taking space in my credit card) luckily the lady that was on the front desk the following morning was nice and explained better what had happened, something the other lady did not (again I wish I remember her name but she was on shift the night of Saturday April 13th) the. During the next 2 days power went out which was not the hotel’s fault, it just happened to line up with the already poor experience, other staff member was great, it was just this one lady.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Fernando,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations in some aspects while you were here with us. Impressing every guest with our exceptional service is always a top priority, and we offer our sincere apologies for any shortcomings in this regard. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of guest hospitality and satisfaction. Please feel free to reach out to us at any time as well, as we are always available to assist our guests with any lingering concerns they have. We appreciate your feedback and hope you'll give us another chance to impress you in the future.