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Reviews of Clarkton Hotel

2.5 out of 5
Clarkton Hotel
620 Don Juico Avenue, Angeles City, Central Luzon

Reviews

8.4

Very Good

Rating 10 - Excellent. 89 out of 251 reviews" "
Rating 8 - Good. 120 out of 251 reviews" "
Rating 6 - Okay. 29 out of 251 reviews" "
Rating 4 - Poor. 7 out of 251 reviews" "
Rating 2 - Terrible. 6 out of 251 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Reginald, Goodyear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent...staff was excellent and accommodating.
Stayed 2 nights in Jan 2022
Response from Anne on Apr 1, 2022
Thank you very much Sir! We are looking forward to seeing again here in Clarkton. Stay safe and heathy!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Clarkton Hotel
Stayed 1 night in Jan 2022

10/10 Excellent

Kyle, San Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room, clean and it was complete with all expected amenities. The pool was clean and large enough to swim some laps. The restaurant on site was decent but initially service was slow. It felt understaffed due to the large area they the 2 servers had to manage (pool area, and restaurant which was adjacent).
Stayed 1 night in Dec 2021

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Quite nice pool and lounge area.
Stayed 7 nights in Dec 2021

6/10 Okay

Kenneth W

Traveled with group
Liked: Cleanliness, staff & service, room comfort
It was ok,
It was ok, so im told, My fiance stayed there after getting her Covid Vaccine, She said it was ok.. Water Pressure a little low, Tv channels not so great, Food prices a little high, But the Bed was comfortable..
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff and have airport service by arrangement. ♥
Stayed 1 night in Nov 2019

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com Zero Stars
Clarkton Hotel was fantastic. Hotels.com has lost my business. Phones not working, not answering emails. I've been using your service for years, over 30 bookings, though never again. I apologize for using this forum, and again, the Clarkton was fabulous, it's just that I have no way to contact. Hotels.com
Stayed 2 nights in Mar 2020
Response from Monique on Jun 16, 2020
Dear Michael, thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Keep safe always.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clarkton is a real deal in every respect. The staff is friendly and very helpful. The pickup from the airport early in the morning was right on time. The food was excellent. The house keeping staff was super efficient. The food was very good with dishes from around the world. I can not think of anything I don't like about the place except the young ladies are so pretty it is hard to concentrate watching the news
Stayed 3 nights in Mar 2020
Response from Monique on Jun 9, 2020
Thank you so much for this 5-star rating. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Keep safe always.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food are great, cleaning staff make your expensive clothes disappear when clean your room. You got the point :-(
Stayed 7 nights in Feb 2020
Response from Monique on Jun 9, 2020
We love impressing our guests and we’re sorry to see that we fell short of winning you over on your recent stay. We look into this, so this incident will never happen again. Your feedback helps us to improve service for everyone. We hope to have you back soon as a guest of our hotel. Keep safe always.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Clarkton Hotel on Mar 13, 2020
We thank you for taking a moment to share your score, and we look forward to your return, hopefully, one day soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous and friendly staff. Easy check in
Stayed 1 night in Feb 2020
Response from The Clarkton Hotel Team on Mar 7, 2020
Thank you for giving us a perfect rating and for taking the time to share your experience with us. We look forward to your next visit.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2020
Response from The Clarkton Hotel Team on Feb 24, 2020
Our team appreciates guest feedback and reviews, and we thank you for sharing yours. We pride ourselves on providing everything our guests need to enjoy a convenient and comfortable stay here in Angeles City, and we wish we had more details to learn how we could further improve upon your recent visit. We hope you’ll consider visiting us again, and we’re confident you’ll be pleasantly surprised.

8/10 Good

MICHAEL

Business traveler
Disliked: Staff & service
Okay
Nice room, service (reception and restaurant) needs improvement, good location
Stayed 1 night in Feb 2020
Response from The Clarkton Hotel Team on Feb 24, 2020
Dear Michael, we appreciate your comments about our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing upgrades to the property within the next months. We hope to have you back soon as a guest of our hotel to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Great restaurant. Will recommend the hotel to my friends
Stayed 1 night in Feb 2020
Response from Monique on Feb 7, 2020
We're glad that you appreciate the convenience of our location and the delicious food that we offer. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Monique on Feb 7, 2020
We are elated to receive your virtual seal-of-approval. Come back to Clarkton Hotel again soon and we’re confident we’ll earn your 5-star rating!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, amazing staff, superb restaurant, my 2nd visit and more to follow am sure
Stayed 1 night in Jan 2020
Response from Monique on Feb 7, 2020
Thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok. Litle bit old amenities but well maintained and clean.
Stayed 3 nights in Jan 2020
Response from Monique on Feb 7, 2020
Thank you for giving us a perfect rating and for taking the time to share your experience with us. We hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its very quiet and the dinning area is very nice. I like the rooms as they are very clean and also reasonably priced. I always stay at clarkton when I first arrive because it close to airport.
Stayed 2 nights in Jan 2020
Response from Monique on Feb 7, 2020
We are elated to receive your virtual seal-of-approval. Come back to Clarkton Hotel again soon and we’re confident we’ll earn your 5-star rating!

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant. Hotel room clean, air conditioning and tv and shower work fine. Obviously geared towards ex-pats. Nothing negative to say.
Stayed 1 night in Jan 2020
Response from Monique on Feb 7, 2020
Thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The restaurant was great and pool area was nice. It was convenient for the airport. The room was a little rough and the air con leaked. But overall we would use it again when flying out of Clark airport.
Stayed 1 night in Dec 2019
Response from Monique on Feb 7, 2020
Thank you for providing us with your feedback. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. Please visit soon so that we may have another chance to earn your 5-star rating!

10/10 Excellent

Chris, Baguio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I felt comfortable like a home away from home. Very safe with good security. I did not like that when I took a bag to my car at 6:30 am on the day of my check out the front desk person thought I was leaving without paying. I told her I was not checking out. I told security I was not leaving I pre paid my bill with credit card. I only wanted to put something in my car.
Stayed 3 nights in Dec 2019
Response from Clarkton Hotel Team on Jan 15, 2020
Thank you for taking the time to share with us your experience during your stay. We are pleased to hear that you felt like home. Also, we do apologize for the little incident that our staff made a wrong assumption. We are pleased to know that you were generally satisfied with your stay and hope that you would visit us again soon.

10/10 Excellent

Charles, San Diego, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience & accommodations, clean and well established hotel close to Clark Airport.
Stayed 1 night in Dec 2019
Response from Monique on Dec 30, 2019
Thank you for giving us a perfect rating and for taking the time to share your experience with us. We hope to have you back soon as a guest of our hotel.

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2019
Response from Monique on Dec 30, 2019
We thank you for taking a moment to share your score, and we look forward to your return, hopefully, one day soon.

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were excellent. The room was old... We did not get hand towels and the bed was missing a top sheet. Our coffed service for 2 cups and 2 people had 1 spoon. The AC was old and ineffective. Noise levels during the night were high. You could hear people in the hall ways all night. During our stay about 6 men from India were in rooms close too ours. They were walking down the hallways in their underwear and even just a towel. The restaurant was great: food and service was good. The hotel needs to take better care of the people staying there.
Stayed 3 nights in Dec 2019
Response from Monique on Dec 30, 2019
Thanks for taking the time to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I do apologize, however, for the slight inconvenience you experienced. It’s nice to know that our staff helped you enjoy your stay. We hope to see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Monique on Dec 12, 2019
Thanks for sharing your positive rating! We’re glad you had fun here at Clarkton Hotel and hope your travels will bring you back to Angeles City again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great and the staff is awesome. The food was good and the room service was quick and outstanding.
Stayed 4 nights in Nov 2019
Response from Monique on Dec 30, 2019
Dear guest, thank you for giving us a perfect rating and for taking the time to share your experience with us. We hope to see you again soon!

8/10 Good

Verified traveler

Close to airport and free one-way shuttle ride to hotel.
Stayed 2 nights in Nov 2019
Response from Monique on Dec 30, 2019
Thanks for your comments. We're glad that you appreciate the convenience of our location. We hope to have you back soon as a guest of our hotel.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Checking in was easy. Staff members, especially in the restaurant were friendly and accommodating. Noise can be heard outside the room that woke me up during the night and some electrical problems. The place needs some renovation but service is still good.
Stayed 2 nights in Nov 2019
Response from Monique on Dec 30, 2019
Thank you for taking the time to share with us your experience during your stay last November. It’s nice to know that our staff helped you enjoy your stay. I do apologize, however, for the slight inconvenience you experienced. Nonetheless, we are pleased to know that you were generally satisfied with your stay and hope that you would visit us again soon.

8/10 Good

ernesto

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT FOOD, location is away from walking street but good for foreign men with filipina girlfriend
Stayed 1 night in Nov 2019
Response from Monique on Dec 30, 2019
Thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Monique on Nov 15, 2019
Hello. We hope you could share with us your reason for giving us a low rating. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to hear from you soon.

10/10 Excellent

GarySHall, Westerly,RI

Liked: Staff & service, property conditions & facilities
Wonderful place Great service Very helpful staff Delicious food It's the only place I stay at..gary
Stayed 2 nights in Nov 2019
Response from Monique on Nov 15, 2019
Dear Gary, we're pleased that you enjoyed the service provided by our staff, we always feel it is the most important and lasting memory of a hotel. It is our pleasure to have served you. We look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I have no problem No complaints. There was construction going on during the day and that made it noisy other love that everything was great
Stayed 1 night in Nov 2019
Response from Monique on Nov 15, 2019
Thanks for your honest opinion. We are currently implementing upgrades to the property within the next months. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good location near to SM clark very clean and ideal for Visiting Tourists
Stayed 2 nights in Oct 2019
Response from Monique on Nov 15, 2019
We're glad that you appreciate the convenience of our location. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2019
Response from Monique on Nov 15, 2019
Thank you for giving us a high rating. We will be glad to hear more from your experience in staying at Clarkton Hotel. It is our pleasure to have served you. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had good WiFi which is very hard to get in the Philippines. And excellent rates.
Stayed 1 night in Oct 2019
Response from Monique on Nov 15, 2019
Thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Monique on Nov 7, 2019
Thank you for giving us a high rating. We will be glad to hear more from your experience in staying at Clarkton Hotel. It is our pleasure to have served you. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and room Good price compared to other hotels nearby. Good for foreigners Good food
Stayed 1 night in Oct 2019
Response from Monique on Nov 7, 2019
Thanks for taking the time to share your experience with us. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the outside looks simple but when you got the pool area it's clean. Lighted pool area good for nite swimming. Had the Pool View Terrace room... Very nice.. clean..had all the basic amenities... And their restaurant is great. Restaurant has a large menu from Western to Asian to European to local foods. The Food is good as well. 2nd stay.
Stayed 1 night in Oct 2019
Response from Monique on Nov 7, 2019
Thanks for your comments and for having selected our hotel. We’re happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t be beat for comfort, value & service
Always stay here when travelling through Clark (much easier to fly to Clark than Manila) as it’s close to the airport, away from the madness of the city and the hotel / staff rate very very highly in terms of comfort, value & service
Stayed 2 nights in Oct 2019
Response from Monique on Nov 7, 2019
Dear Martin, thank you for giving us a perfect rating and for taking the time to share your experience with us. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon.

8/10 Good

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had good experience a quiet place and the staff is nice.
Stayed 3 nights in Sep 2019
Response from Em on Sep 27, 2019
Dear Lamont, thanks for taking the time to share your experience with us. It’s nice to know that our staff helped you enjoy your stay. We hope to see you soon.

8/10 Good

Ryan, Hawaii

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice pool. Enjoyed the pool view room. Restaurant menu is large but quality is hit or miss. Service was slow but friendly.
Stayed 1 night in Sep 2019
Response from Em on Sep 27, 2019
Dear Ryan, we appreciate your comments about our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon.

10/10 Excellent

Maryale

Traveled with partner
Liked: Cleanliness, amenities
Close to restaurant and airport
Stayed 5 nights in Aug 2019
Response from Em on Sep 23, 2019
Dear Maryale, we're glad that you appreciate the convenience of our location. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon.

6/10 Okay

Eve, California

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok except that the room and the bathroom is a bit tight.
Stayed 1 night in Aug 2019
Response from Em on Sep 23, 2019
Dear Eve, your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be implementing upgrades to the property within the next months. We hope to have you back soon as a guest of our hotel. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Angeles city
As always the Clarkton never fails. The family feel, great service and food. Never stay anywhere else.
Stayed 4 nights in Aug 2019
Response from Em on Sep 23, 2019
Dear Donald, thank you for giving us a high rating and for taking the time to share your experience with us. It is our pleasure to have served you. We look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel very good to have a fine and spend on holiday no matter single or married.
Stayed 1 night in Aug 2019
Response from Em on Sep 23, 2019
Thank you for giving us a high rating and for taking the time to share your experience with us. It is our pleasure to have served you. We look forward to your next visit.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable. the restaurant is very good, i will stay here again for my next trip.
Stayed 2 nights in Jul 2019
Response from Em on Sep 23, 2019
Thanks for your comments and for having selected our hotel. It's nice to know that you appreciate the services that we offer. We hope to have you back soon as a guest of our hotel.

10/10 Excellent

Eddie, NYC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Time. Will be much more Happier when they finish renovations of their club.
Stayed 6 nights in Jul 2019
Response from Em on Sep 23, 2019
Dear Eddie, we’re happy that you enjoyed your stay. It is a pleasure to announce that we will be implementing upgrades to the property within the next months. We hope to have you back soon as a guest of our hotel. It would be such a pleasure to personally welcome you back to our new and improved hotel!

10/10 Excellent

SEUNG HUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Em on Sep 23, 2019
Dear SEUNG HUN, thank you for giving us a high rating. We will be glad to hear more from your experience in staying at Clarkton Hotel. It is our pleasure to have served you. We look forward to your next visit.

8/10 Good

Verified traveler

Business traveler
I like a pool and the location. The restaurant is good.
Stayed 1 night in Jun 2019
Response from Em on Sep 23, 2019
Thank you for giving us a high rating and we appreciate your comments about our hotel. It is our pleasure to have served you. We look forward to your next visit.