리셉션

윈덤 가든 애틀란타 공항 여행 후기

3 out of 5
윈덤 가든 애틀란타 공항
1551 Phoenix Blvd, College Park, GA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 6개 이용 후기 중 3개" "
평점 8 - 좋아요. 6개 이용 후기 중 1개" "
평점 6 - 괜찮아요. 6개 이용 후기 중 1개" "
평점 4 - 별로예요. 6개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 6개 이용 후기 중 1개" "

8.8/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay.
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 27일
Dear Nicole, Thank you so much for taking the time to leave such a kind review on our website. Your words truly brightened our day and mean a lot to us. We're thrilled to hear that you had a positive experience, and we look forward to welcoming you back soon. Warm regards, Wyndham Garden Atlanta Airport Team

6/10 - 괜찮아요

Shirley

별로예요: 직원 및 서비스
I think it’s a nice property. Very clean hotel! Nice and polite. My only complaint is that they have a 250.00 incidentals. I have stayed in better hotels and resorts and don’t have to pay 250.00 incidentals. It takes 5-7 days for money go back on your card. That tells me it’s not a hold it’s proceed. They should really look into putting a hold for incidentals rather than charge your card and having to wait to get your funds back.
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 25일
We sincerely appreciate your feedback and understand your concerns regarding the incidental fee charged upon check-in. Please accept our apologies for any inconvenience this may have caused.The 250 fee serves as a security hold, reflecting our commitment as a strictly non-smoking facility. While we promptly release this hold upon check-out, we acknowledge that various banks may require differing processing times, potentially causing delays in the funds becoming available again.To ensure transparency, we proactively communicate about the security deposit on all third-party booking platforms both prior to and following reservation confirmation. Additionally, we send personalized messages after reservations are processed to reiterate this information. Furthermore, our registration card presented upon check-in also clearly outlines details regarding the deposit.Your feedback is invaluable to us, and we are committed to enhancing our communication methods to better inform our guests about the security deposit process. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.

2/10 - 너무 별로예요

Susan

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom floor needed a cleaning. Staff was rude.
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 25일
Thank you for taking the time to provide us with your valuable feedback. Your input is crucial to our continuous improvement efforts. Rest assured, we have taken the necessary steps to address the issue you raised, and we are committed to implementing measures to prevent its recurrence in the future. We appreciate your patronage and look forward to welcoming you back for a more seamless experience.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brand new finishes were great. With the highway noise it was tough to sleep.
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 27일
Dear Robert,Thank you so much for taking the time to leave such a kind review on our website. Your words truly brightened our day and mean a lot to us. We're thrilled to hear that you had a positive experience, and we look forward to welcoming you back soon. Warm regards, Wyndham Garden Atlanta Airport Team

10/10 - 훌륭해요

Darcy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 19일
Dear Darcy,Thank you for staying with us. We are glad to hear you had a wonderful stay.

10/10 - 훌륭해요

Smith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my first stay at airport property in Atlanta and I liked it so much. Breakfast charge was reasonable and they have variety of options. Front desk staff was good too. Restaurant and bar was plus point. The property is recently renovated and it looks beautiful. Reasonable prices for great service. Will definitely stay here next time.
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 15일
We are glad you had a wonderful stay. Thank you