Hello Wonsook, Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Thank you so very much for the fantastic rating! We certainly appreciate it!

Hello Shannon,We are thrilled you found our hotel's location desirable, and we cannot thank you enough for staying with us at Embassy Suites by Hilton Austin Downtown South Congress! It was an honor having you visit, and the next time you are in the area, we hope to welcome you back.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Alejandro,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Please note that our parking information is available online for review prior to booking. Should you be in the area again, please consider coming back to see us.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

We are honored to have earned a perfect rating. It warms our hearts to know that all went well during your stay. It was a pleasure to have had you as a guest, and we look forward to welcoming you back anytime!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Harold,We're glad to hear that you found our property clean, convenient, and enjoyed the omelette station. We understand your concern about the parking fee. Your feedback is important to us, and we'll take it into consideration as we strive to improve our guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Jennifer,Thank you for taking time to share your concerns with us. We sincerely regret to hear about your experience during your recent stay. While we regularly treat our property for pests, we will be sure to have your comments looked into further by our pest control team. We hope to have the opportunity to provide you with a more seamless stay in the future. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Miriam,Thank you for sharing your concerns with us. We sincerely apologize for the pest issue you experienced, and our maintenance team will promptly address this concern. Your input is appreciated and we wish you safe and pleasant travels.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Danielle,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Anne,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we appreciate your feedback about the happy hour selections. The next time you're in the area, please come back to see us.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Michael,It was a pleasure hosting you at Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location worked well for your trip, and we look forward to seeing you again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Tameka,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the elevators and bathrooms. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Cherylonda,Thank you for choosing to stay with us and for providing your review. While we are pleased that our complimentary evening reception and breakfast both met the mark for you, we regret to hear your concerns about the lack of service and housekeeping. What you have described does not convey the high-quality experience we are known for, so we are grateful for your bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future to change your perceptions.Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Jose,Thank you for your review. Based on your rating, it seems you enjoyed your overall stay. Rest assured, our prices are competitive for our area— though please know we welcome all feedback on ways we can elevate our guest experience. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Keith,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Adeline,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Candice,Thank you for sharing your experience. It's pleasing to hear our team's friendliness and helpfulness stood out during your stay. However, we're concerned about the issues mentioned, such as our pool condition and room cleanliness. We value your insights, and these points will be promptly addressed to ensure a more comfortable and safe environment. Our team looks forward to welcoming you back for a flawless stay. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Alan,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Tina,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us at our prime location. Thank you for letting us know about the room issues you experienced at the time; we are happy to hear that the staff fixed the problems immediately. Thank you for the additional feedback about the facilities, we will look into this promptly. We're so glad to hear you enjoyed our warm, friendly staff and hope to see you again on a future visit. Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Miguel,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Omar,Thank you for joining us at Embassy Suites by Hilton Austin Downtown South Congress. We trust you settled right into our clean accommodations, and rest assured, we'll reach out to our internet service provider regarding your Wi-Fi concern. Despite this, we're glad you enjoyed our convenient downtown location next to the Congress Avenue Bridge and Lady Bird Lake. We value you as our guest and hope you return soon. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Tabitha,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location was convenient for your trip and that you enjoyed our delicious breakfast. Please come stay with us again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Kristen,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Joshua,We are sorry to hear that your experience fell short of your expectations. Please accept our apologies for any inconvenience you may have experienced during your visit. Our team strives to provide a comfortable and enjoyable experience for all guests, and we will take your comments regarding the property condition into consideration as we work to improve our facilities. We appreciate your input and hope to have the opportunity to deliver a more exceptional stay in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Trisha,Thank you for taking the time to leave a review on your recent stay. We regret that you did not become aware of the self-parking fee until your arrival. Please accept our apologies for the issues your party encountered with the garage elevator and amenities in your room. Rest assured, we will pass along your feedback to our management team.Regards, Embassy Suites by Hilton Downtown South Congress Management Team

Hello Aly,Thank you for staying with us and bringing these issues to our attention. We're pleased our team's friendliness made a positive impression on you. However, it's unfortunate to hear about your room and elevator service concerns. Safety and cleanliness are our top priorities. So you can rest assured that we're addressing the concerns you've mentioned to ensure a smoother experience for all our guests. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Rickey,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Illiana,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress and for sharing your lovely, five-star review. We are delighted you were impressed with your stay and hope to have the pleasure of welcoming you back again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Yang,Thank you for taking a moment to share your insightful feedback. It saddens us to hear that we did not meet all of your expectations this time. Our staff strives to ensure that our guests have a comfortable stay, so we are glad to hear that they provided the extra blankets you needed. We will discuss your report with the maintenance team to make sure that your experience with the pool is not repeated. Thank you again for notifying us of your experience and we hope you will consider staying with us again. We know we can provide you with the stay you expected and deserve.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Scott,It was our pleasure to host you at Embassy Suites by Hilton Austin Downtown South Congress, and we're grateful you took the time to let us know your thoughts. We love hearing that you enjoyed your stay. Come back and see us the next time you're in Austin!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Michael,Thank you for your feedback. While we're glad our tasty breakfast was to your liking, we apologize for any issues with the parking garage and for any disappointment with the in-room amenities. Your comments will be shared with our team for improvement, and we appreciate you bringing these matters to our attention.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Steven,Thank you for your review. We're delighted you stayed with us during your time in Austin; however, we regret your disappointment with your experience. Please know that parking fees have become an industry standard, and our prices are competitive for our area. However, we understand your displeasure. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your feedback is greatly appreciated. Take care, and we wish you safe travels.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean, We are thrilled to hear you enjoyed our excellent location and experienced our great staff during your stay! We can't wait to welcome you back for another fantastic visit soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Dear Lilian,Thank you for taking the time to share your thoughts with our team. We are thrilled that our convenient location made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. What you experienced is not typical of a stay with us and we will be sure to use your feedback to improve. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Lisa,Thank you for sharing your experience. It's great that you enjoyed our friendly team and satisfying breakfast. We also appreciate your concerns about your room's condition and will consider your insights as we look to enhance this aspect of our guest experience. Your feedback is invaluable for our continuous improvement, and we hope to welcome you back, perhaps with time to enjoy our evening reception. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Jeremy,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Stephanie,Our amazing staff works hard to ensure all our guests feel welcome, and John will be glad you appreciated his exceptional service. Thank you for the kind review. Please come see us again soon at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Sean,It was an honor having you stay with us at Embassy Suites by Hilton Austin Downtown South Congress. We are glad our friendly team could provide such outstanding service. Thanks for visiting, and we cannot wait to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Katherine,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Katrina,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Kathleen,We were happy to provide you with clean, welcoming accommodations, and we're glad our location worked well for your trip. It's also great to know that our tasty breakfast was to your liking. The next time you're in town, please come see us again at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello,Thank you for staying with us and letting us know about your experience. We are glad you and your family had a great visit; however, please accept our apologies for any issues with the shower. Our maintenance team will look into the situation and correct any problems. Again, thanks for your feedback, and we hope to see you and your family the next time you are in Texas!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Chad,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Julio,We appreciate your feedback and are pleased you had a great stay. However, we are disappointed to learn about the lack of bedding for the sofa sleeper and the missing wash rags and body soap in the shower. Your comments are valuable and will be shared with our team to help us promptly improve our services. On the brighter side, we are proud you enjoyed the hospitality of our team members and would recommend us to others. It was a pleasure to host you, and we look forward to welcoming you back in the future for a much more seamless stay.Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Steven,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards,Embassy Suites by Hilton Downtown South Congress Management Team

Hello Raul,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Embassy Suites by Hilton Downtown South Congress Management Team