Located in the heart of Bac Ninh, Grand Phoenix Hotel offers a vibrant getaway. Start your day with a breakfast buffet, relax at the poolside bar, or sample Asian specialties at the Asian Cafe. Enjoy spa treatments for relaxation and WiFi to stay connected.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Pool
Breakfast included
Spa
Parking included
Free WiFi
Restaurant
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Consider a stay at Grand Phoenix Hotel Bac Ninh and take advantage of a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a massage or other spa services. The on-site Asian cuisine restaurant, Asian Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
An indoor pool and a children's pool
Free self parking
A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and concierge services
An elevator, 3 meeting rooms, and multilingual staff
Room features
All 208 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
Free tea bags/instant coffee and electric kettles
Bathrooms with separate tubs/showers and free toiletries
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for VND 500000.0 per day
Cribs (infant beds) are not available
Important information
Optional extras
Airport shuttle fee: VND 700000 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: VND 500000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
We should mention
Only registered guests are allowed in the guestrooms
Frequently asked questions
Does Grand Phoenix Hotel Bac Ninh have a pool?
Yes, this property has an indoor pool and a children's pool.
Is Grand Phoenix Hotel Bac Ninh pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Grand Phoenix Hotel Bac Ninh?
Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.
What time is check-out at Grand Phoenix Hotel Bac Ninh?
Check-out is at noon.
Does Grand Phoenix Hotel Bac Ninh provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 6:00 AM–5:30 AM on request. A fee of VND 700000 per vehicle applies.
Where is Grand Phoenix Hotel Bac Ninh located?
Located in the center of Bac Ninh, this family-friendly hotel is within a 15-minute walk of Vincom Bac Ninh and Bac Ninh Museum. Kinh Bắc Cultural Center is 1 mi (1.6 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
7.8
Amenities
8.8
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 47 out of 92 reviews
10 - Excellent
47
Rating 8 - Good. 30 out of 92 reviews
8 - Good
30
Rating 6 - Okay. 10 out of 92 reviews
6 - Okay
10
Rating 4 - Poor. 1 out of 92 reviews
4 - Poor
1
Rating 2 - Terrible. 4 out of 92 reviews
2 - Terrible
4
Reviews
Verified
6/10 Okay
Nicolas
Sep 24, 2025
Liked: Cleanliness
Disliked: Room comfort
Rooms were good. Gym was good. For the rest nothing more.
분명 금연 방인데 본인은 담배를 피우는데 불구하고 담배 찌든 냄새 때문에 눈이 아픔. 침대 상단 부분 전화기, 램프있는 곳 바닥은 최소 한달 동안 먼지를 제거하지 않은 것 같이 먼지가 쌓여 있고, 전화기 위에는 번호를 누르고 싶지 않을 정도로 먼지가 쌓여 있음. 5성급 호텔인데 청결 상태 매우 부족. 정말 부족 너무
Mycket bra hotellstandard, men engelskakunskaperna kan förbättras, särskilt i restaurangen.
Frukosten helt ok, men håller inte samma klass som hotellet i övrigt.
Kaffet riktigt uselt trots en fin Italiensk maskin.
5성급 호텔인데 스탭이 영어 못합니다. 한국어를 하는 스탭도 있지만 많지 않으며, 저녁에는 없어서 룸서비스도 쉽지 않았음. 금연 방에 머물렀는데 맞은편 방에서 문 열고 담배펴서 담배 냄새 다 넘어옴. 3박 머물렀는데 청소 상태도 깨끗하진 않았으며, 샤워부스 하수구도 막혀있었음.... 예민하지 않으면 머무르기 편하지만, 5성인데 이런게 너무 실망했습니다.