2/10 - 너무 별로예요
Eun Hyung
가족 여행
2025년 11월 12일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
여기 절대 가지 마세요. It was truly the worst experience ever. Do not be fooled by the photos.
This place is a cockroach nest, and the manager’s response was terrible.
Do not stay here — seriously.
Right after check-in, we had to kill a cockroach crawling around the room.
Thinking it might just be bad luck, I went into the bathroom, only to find even more cockroaches and hordes of ants crawling all over the bathtub.
We immediately packed our things and left, realizing it was impossible to stay.
When I showed the photos of the bugs to the front desk clerk, he was horrified and said he would process a check-out promptly and that the room charge would be refunded the next morning.
We left less than ten minutes after check-in and canceled the deposit payment (I still have the card transaction record).
However, the manager is now refusing to refund the room charge. Instead of offering a sincere apology or compensation, the hotel insists on charging us even though we never actually stayed there. We have contacted the hotel directly several times, but they never responded, and even repeated follow-ups from Hotels.com were ignored by the manager.
Please remember this: If you choose this hotel, you are signing up for a nightmare. The thought that those roaches might have gotten into our luggage and spread to our home still makes my skin crawl.
And worst of all — no one will help you.
Eun Hyung
2025년 10월에 1박 숙박함