Dear DONG, thank you for taking the time to share your experience. Our entire team is invested in providing you a memorable stay, and your positive comments motivate us to keep up the hard work. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management

Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

David, thank you so much for this awesome review of Extended Stay America. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We appreciate your recommendation and can't wait to welcome you back soon. Sincerely, General Manager

Dear Peter, We are delighted to hear that you found the environment at Extended Stay America serene and beautiful! Providing a tranquil atmosphere for our guests is our priority, and we're thrilled you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management

Dear Bethany, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Considering our location, please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Jordan, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Helen, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Marilena, Thankyou for choosing us. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We deeply regret the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Tracy, Thank you for staying with us and taking the time to share your review. We are glad you had a seamless check-in and that you found your suite clean and comfortable. However, we regret the inconvenience you encountered in your suite on the morning you were leaving. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your understanding and hope to have the opportunity to make amends in the future.Sincerely,Hotel Management

Dear Laurie, Thank you for taking the time to review us. We're sorry to hear about your experience. Our sincere apologies for any inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues mentioned to enhance our service. If you have additional details to share or would like to discuss your stay further, please feel free to provide more information. We appreciate your feedback as it helps us improve and ensure a better experience for all our guests.Sincerely,Hotel Management

Dear ALISA, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, and we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Denise, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the amenities. However, we are sorry for the issues you mentioned and will work for its improvement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Susan, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Kathryn, Thank you for choosing us during your visit to the city and for your feedback. We want to apologize for the issues you experienced during your stay. As a frequent guest of our brand, we hope you will consider that this type of stay is not typical of our hotel or the service we deliver. We are disappointed to hear about the cleanliness and service concerns and will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear karen, Thank you for including Extended Stay America in your travel plans and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Brittany, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Diane, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen

Dear Quinn, Thank you for staying with us. We are pleased you liked our location close to Merriweather Pavillion and fully equipped kitchen. However, we want to apologize for the excessive noise due to other guests in the hotel. We are sorry that we did not meet your expectations regarding the view of your room. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Karen Sammons, Thank you for sharing your thoughts on your recent stay. We were very disappointed to read your comments regarding our security. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. We would love to have you return so we can provide you with the great visit you deserve.Sincerely,Hotel Management

Dear Lisa, Thank you for staying at Extended Stay America. We are thrilled to read about your stay and how much you enjoyed your clean and comfortable room. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. We will discuss your observations regarding the bathroom with our housekeeping team, and we are grateful for the feedback that helps us better serve our guests. Thank you for choosing us; we look forward to your next visit!Sincerely,Hotel Management

Dear REBECCA, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Fredrick, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Barry, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry about the breakfast not being available and the floor not being level. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Michele, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management