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르네상스 하버플레이스 호텔 여행 후기

4 out of 5
르네상스 하버플레이스 호텔
202 E Pratt St, Baltimore, MD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 2081개 이용 후기 중 1174개" "
평점 8 - 좋아요. 2081개 이용 후기 중 474개" "
평점 6 - 괜찮아요. 2081개 이용 후기 중 208개" "
평점 4 - 별로예요. 2081개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 2081개 이용 후기 중 109개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

TaekGyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 6일
Thank you so much for staying with us and for your kind review! We look forward to your next visit!

10/10 - 훌륭해요

hojin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

4/10 - 별로예요

Yan

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Great location, but hotel itself was not clean. The pool was filthy and disgusting. There is no bathroom or changing room in the pool area. One elevator to which you have to walk for 5 minutes just to go up or down.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
$35 per night parking. Not able to get cart myself had to have bellhop accompany me for a tip.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Janelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel was good but can be better. Had to pay fee for almost everything.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Giiyi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place, I totally recommend this place
2024년 5월에 2박 숙박함

8/10 - 좋아요

Malcolm 님, North Chesterfield

출장 여행
좋아요: 청결 상태
This property has very knowledgeable and cordial security staff. The other areas of hotel services and facilities were basic but okay.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good staff and clean rooms
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, convenient location.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convent and helpful staff
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Summer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very impressed! Staff was so nice and view was beautiful!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Bridgetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Chun 님, New Hyde Park

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 - 너무 별로예요

Paul

별로예요: 직원 및 서비스
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
2024년 4월에 1박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Zeslyn 님, Trenton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I
2024년 5월에 1박 숙박함

4/10 - 별로예요

Melinda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 1박 숙박함

8/10 - 좋아요

Gerard

좋아요: 청결 상태
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 - 별로예요

John Ricard

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
2024년 4월에 3박 숙박함

4/10 - 별로예요

Laura

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Enjoyed my experience at this hotel manager is amazing
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Arica

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

rossana

2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

john

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Crystal

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the customer service
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태
2024년 4월에 1박 숙박함

4/10 - 별로예요

Brian

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in took over an hour. Elevators took forever to get on the line was huge. The walkfrom the elevator was unacceptable
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 숙박 시설 상태 및 시설
Very pleasant
2024년 4월에 2박 숙박함

4/10 - 별로예요

Jose

가족 여행
별로예요: 직원 및 서비스
Parking is too expensive and there was. I shampoo or soap in the room.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and extremely professional
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Kelly

아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The staff on the property had poor customer service. I was there for a basketball tournament and there was a long wait for check in. Not enough staff. When I was the next one up the person at the counter, decided to take a bathroom break. The food in the nearby areas is terrible and so is their customer service I have never been more disappointed in my life and could not wait to leave Baltimore, Maryland. Male African American bald bartender was serving drinks and it looked like he did not want to be there. I asked for jack and coke and he gave me Pepsi and jack. I asked for a lime several times. Asked him for 1 ice cube in my drink and he gave me several. At one point, the bar was open and no bartender there. I had to go to the 5th floor and that was also closed. Smh.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Salema

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice size pool, goes up to 7 feet. Hershey candy bars upon arrival. Restaurant in lobby. Parking was convenient. Great location. Will definitely return
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michelle

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lacy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent facility
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Becky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful! I am giving lower stars because although I had a room booked it was not available to get into until midnight and that was after several conversations with the manager at the front desk. I was told the issue was they did not have enough staff to clean the rooms so rooms were still being cleaned at midnight and therefore others who were waiting for a room ended up having to find another hotel at midnight
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

LaVonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything! The entire experience was superior! Thank you!
2024년 4월에 1박 숙박함

4/10 - 별로예요

Almaz

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is clean. However it took me 45 minutes to check in they only had two front desk clerks scheduled on a very busy day:( The bell men aren’t customer friendly at all! All they care about it their tips!!!
2024년 4월에 1박 숙박함

4/10 - 별로예요

Huijing

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Ann

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Brenda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upon checkin we were told the Bell Hop would get our bags and he did not. He actually went to the car behind us. When we pulled up he did ask if we needed help and i said yes but I was going to check in and my husband who was driving would get the bags out. I checked in early and the room was not ready and the front desk staff (whom I won’t name bc I’m not like that even though he was rude) told me that we could leave our bags on the closet by the front and that he would call us when our room was ready. After a very hard few hours of being out and about (dealing with personal issues) we arrived back at the hotel to get our bags and key. The same employee wanted to argue with me about the fact our bags had been checked in and we had the check in tags. They had not give us any. In fact when I brought the bags in by myself (no help from the front bell hop). The employee told me just to leave them. Then argued with me when we picked up that he had given me red tags. Until he walked out and looked at our bags and realized there were no tags. I then told him that he also was supposed to call and let us know our room was ready. I which he said well maybe it isn’t. I responded that that it’s 6p and it should be. I did call him boo because just what I do and over and over again he told me his name!! I am not rude enough to mention that here bc that is just not me. The pool was gross. No towels. And they tee piled up dirty. We didn’t even have one for the kids to dry on. I have pics
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the best hotels we’ve stayed in Baltimore. The breakfast, especially the omelettes were delicious. The cleanliness and overall aura of the hotel was perfect.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Bill

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to all the necessities. Inner Harbor events and amenities are right across the street.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
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