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르네상스 하버플레이스 호텔 여행 후기

4 out of 5
르네상스 하버플레이스 호텔
202 E Pratt St, Baltimore, MD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 2082개 이용 후기 중 1169개" "
평점 8 - 좋아요. 2082개 이용 후기 중 472개" "
평점 6 - 괜찮아요. 2082개 이용 후기 중 208개" "
평점 4 - 별로예요. 2082개 이용 후기 중 119개" "
평점 2 - 너무 별로예요. 2082개 이용 후기 중 114개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

TaekGyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 6일
Thank you so much for staying with us and for your kind review! We look forward to your next visit!

10/10 - 훌륭해요

hojin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Bianca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was perfectly placed in the Inner Harbor near shopping, amazing food and activities!
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Marybeth

가족 여행
좋아요: 직원 및 서비스
Very noisy area. Didn't like that the cafe employee didn’t show up so they had no coffee etc for anyone in the morning to purchase. Also didn’t like that parking was a separate cost on top of hotel rate that I paid
2024년 5월에 2박 숙박함

8/10 - 좋아요

Tom 님, Pleasant Hill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thought there was breakfast included
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

YOKASTA

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

tracey

가족 여행
I can’t comment on the facilities as my reservation was cancelled 30 minutes before check-in on a weekend of a bug event in Baltimore, leaving me to scramble to find another hotel in a less desirable location
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very convenient to the things we wanted to do in Baltimore
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Nakishia

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The staff needs to do better with guest request, I made a request for extra blanket and it never came.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Thomas James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the staff. Very friendly. I didn't like how far I had to walk from the elevators to my room. It was the longest walk I think I have ever had in one hotel ever.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Jeanene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an amazing place to stay. Across the street from the inner harbor. Everyone was extremely helpful and very nice. The bathroom supplies were empty shampoo/ soap. Not necessarily what you look for until you need it. The club room was empty except for a couple of drinks and we missed breakfast and there was nothing to eat. Besides those couple of issues it was a great place and a great time!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Eli 님, Raleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and location for the price
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent location… busy time during our stay…. Staff that we encountered were flat or frustrated when approached for help
2024년 5월에 1박 숙박함

4/10 - 별로예요

dawn 님, Ruther Glen

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has so much potential because it is a Marriott hotel situated across the street from the Inner Harbor. Keep your expectations low until the staff gains some professionalism and is trained that guests are paying for hospitality, not rudeness or attitude. Upon our arrival, we were told that we had to pay for valet parking, but when he realized that we were paying guests, his tune changed and he told us where to park, etc. Hustle much? We arrived early, but Kiki at the Bon Voyage desk was ripe with attitude when telling me (and other guests) that check-in was at 4p. There was literally no exception to this rule, even though families with young kids were lining up at the front desk 15-30 minutes before 4p. The rugs and sofas in the lobby were filthy. The room was comfortable, but the sink drain was extremely slow draining and the toilet paper holder was barely hanging on. We are grateful this property allows pets, yet the green areas for the pets' relief needed mowing and sanitary clean up. Lastly, I noticed that the charges on my credit card did not align to Expedia's online rate including tax. When I asked the guy at the front desk, he seemed bothered, and incorrectly said it was incidentals that will be removed from my account at departure. His laziness and lack of helpfulness caused me to have to contact Marriott and Expedia. The restaurant staff were the only friendly and helpful people that we encountered. Keep expectations low and you'll be fine
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Michelle 님, CONCORD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like that it’s easy access to everything from dining to shopping!! Everytime I come back to my hometown to visit, I stay here
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Tinashe

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
All good
2024년 5월에 1박 숙박함

4/10 - 별로예요

JOSE

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The staff unlike
2024년 5월에 1박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 16일
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

4/10 - 별로예요

Yan

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Great location, but hotel itself was not clean. The pool was filthy and disgusting. There is no bathroom or changing room in the pool area. One elevator to which you have to walk for 5 minutes just to go up or down.
2024년 5월에 1박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 11일
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
$35 per night parking. Not able to get cart myself had to have bellhop accompany me for a tip.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Janelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel was good but can be better. Had to pay fee for almost everything.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Giiyi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place, I totally recommend this place
2024년 5월에 2박 숙박함

8/10 - 좋아요

Malcolm 님, North Chesterfield

출장 여행
좋아요: 청결 상태
This property has very knowledgeable and cordial security staff. The other areas of hotel services and facilities were basic but okay.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good staff and clean rooms
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, convenient location.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convent and helpful staff
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Summer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very impressed! Staff was so nice and view was beautiful!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Bridgetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Chun 님, New Hyde Park

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 - 너무 별로예요

Paul

별로예요: 직원 및 서비스
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
2024년 4월에 1박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Zeslyn 님, Trenton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I
2024년 5월에 1박 숙박함

4/10 - 별로예요

Melinda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 1박 숙박함

8/10 - 좋아요

Gerard

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lynn Joanna

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 3일
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 - 별로예요

John Ricard

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 16일
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

4/10 - 별로예요

Laura

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
2024년 4월에 3박 숙박함
답변 제공: Renaissance Harborplace Baltimore Hotel 님, 2024년 5월 16일
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Enjoyed my experience at this hotel manager is amazing
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Eliyphaz

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Arica

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jonathan

2024년 4월에 1박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

rossana

2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

john

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Feven

2024년 4월에 1박 숙박함