숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

쉐라톤 볼티모어 워싱턴 에어포트 호텔 - BWI 여행 후기

3.5 out of 5
쉐라톤 볼티모어 워싱턴 에어포트 호텔 - BWI
1100 Old Elkridge Landing Rd, Linthicum Heights, MD

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 276개 이용 후기 중 140개" "
평점 8 - 좋아요. 276개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 276개 이용 후기 중 32개" "
평점 4 - 별로예요. 276개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 276개 이용 후기 중 18개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Will

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
Great experience while we stayed staff great hospitality
2024년 5월에 2박 숙박함

4/10 - 별로예요

Olu

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Dirty, smelling room. Unfriendly staffs
2024년 5월에 1박 숙박함

8/10 - 좋아요

Anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel looked really nice and clean. It was so quite at night! And the staff was nice, pillows comfortable. It was a pleasant stay.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Oluwaseyi

좋아요: 청결 상태
2024년 5월에 1박 숙박함

8/10 - 좋아요

Oluwaseyi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a bad experience, but can be better
2024년 5월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Oluwaseyi,Please let me know how we could have made your stay better. We are always trying to better ourselves to make it a better experience for the guest.Thank you,Rickey EarlesGeneral Manager

4/10 - 별로예요

Mariam

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Mariam,I'm sorry your stay fell short of both yours and my expectations. If you could please contact me to give me more feedback on what went wrong so we can use it as a training tool to better ourselves, I would appreciate that.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Natalie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, fast check in, spacious rooms and the beds were so soft!
2024년 4월에 3박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Natalie,Great staff, fast check-in, spacious rooms and comfortable beds?! What more could you ask for?! That is the perfect stay and I am so happy you experienced that with us.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Wendy 님, Nottingham

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to park and fly!
2024년 4월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Dear guest,Our park and fly is so convenient for guests and I am so happy to see you parked with us!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Harry

2024년 3월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Dear Harry,5 out of 5! Yes! So glad to see your stay was perfect!Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

Reinaldo

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Everything was ok/good
2024년 3월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2024년 5월 17일
Dear Guest,Glad to hear everything was okay/good with your stay but next time we will make it great!Thank you,Rickey EarlesGeneral Manager

6/10 - 괜찮아요

Jeanne

출장 여행
좋아요: 편의 시설/서비스
Not much in the area
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lee

2024년 2월에 1박 숙박함

8/10 - 좋아요

Hillery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The booking and check-in process was seamless. At first glance, the hotel is modern and up-to-date. My room was very comfortable. The water pressure in the shower was set to the perfect temperature (hell hot, lol). My only negative comments are that there was a bug in one of the beds and the toilet seemed to be backed up. Both issues were resolved in a timely manner, when I advised the front desk. Breakfast was suitable and met my expectations. Overall, I enjoyed my stay and would book here again.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

JERMAINE 님, PHILADELPHIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice dinner
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the cleanest
Our room was very dirty. There was hair in the shower. Lots of stains on the carpet and sheets.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Monique 님, Cambridge

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay here was just one night. But it was a Great property. No issues at all.
2023년 12월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 29일
Monique,Glad you enjoyed your stay. See you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very comfortable, clean & the decor was lovely.
2023년 12월에 3박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 26일
Julie,Glad to hear your room was comfortable and you enjoyed the decor! We look forward to seeing you again.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Braudytt

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay nowhere else but here when flying BWI
Great staff members, and wonderful shuttle service.
2023년 12월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 26일
Dear Guest,Thank you for the shoutout! I agree with you, don't stay anywhere but here when you visit BWI. Thank you so much for the kind words about our staff and shuttle service.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Krista

2023년 12월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 26일
Krista,Glad to see you enjoyed your stay. See you soon!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Bridjett

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 26일
Bridjett,Glad to see you enjoyed your stay and we hope to see you again soon! Safe travels!Thank you,Rickey EarlesGeneral Manager

6/10 - 괜찮아요

Clemetine

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Checking in was upsetting
2023년 11월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 12월 26일
Clementine,I'm sorry check-in wasn't what you expected. Checking in is the first impression we have on all guests who stay with us so I understand the frustration if it doesn't go well. Hopefully you stay with us again so you can see that what you experienced isn't the norm.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Margaret

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 11월 21일
Margaret,Thank you for the wonderful score from your stay! I am so happy to see you enjoyed it. We can not wait to see you again!Thank you,Rickey EarlesGeneral Manager

6/10 - 괜찮아요

Ana

I had no problem with the hotel but the airline was BAD, very BAD. The hotel should investigate which airline it does business with so that its guests are satisfied. First I took a family trip alone for 3 nights which on Sunday we had a family reunion which I couldn't be there because spirit canceled our flight and instead of leaving at 7 at night as planned they put us at 10 in the morning On jet blue they gave us the option of looking for another flight but they were all with a stopover and we had to pay an excessive amount of money, in the end we had to return to Los Angeles as they put us at 10 in the morning and we missed the family reunion that was due which was the separate trip, we lost almost 1 day because there were 9 hours of difference between one flight and another. MY WORST EXPERIENCE I DO NOT RECOMMEND THIS SPIRIT AIRLINE, BAD VERY BAD
2023년 10월에 3박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 11월 21일
Ana,I am sorry you had a bad experience with the airline, but this review was for the hotel only. I am glad to see you say you didn't have a problem with the hotel, unfortunately your score doesn't reflect that though.Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 23일
Michael,So glad you enjoyed your stay! Hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Aminata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaints!
It was amazing! We could have used more towels in the room but other than that it was great! I was able to watch a beautiful sunset from my room which was a great treat!
2023년 10월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 23일
Aminata,Thank you so much for the great comments and I am so happy to hear you enjoyed your stay! You should see the sunset/sunrise in a couple weeks with the autumn foliage. It is amazing!Thank you,Rickey Earles General Manager

4/10 - 별로예요

Mary

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Sticky restroom floor, entire restroom smelled like urine.
2023년 10월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 11월 21일
Mary,I am so sorry for this experience! I hope you called the front desk immediately as we would have either changed your room or sent someone up to clean it immediately. I understand cleanliness is very important and I am sorry this was your experience.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Christopher

2023년 10월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 11월 21일
Christopher,Glad to see you enjoyed your stay! See you next time!Thank you,Rickey EarlesGeneral Manager

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was just dirty. Run down. We stayed in room 311. Upon checking in the guy at the front desk finished his conversation with his coworker before checking us in. Made us feel like it was race related. We had 2 towels and 1 wash cloth for 2 people. Furniture was chipped and run down looking, musty smell to the room. Shower was hot and bed comfy. Other than that it was just a waste of $250. Never ever ever again.
2023년 10월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 23일
Kelly,I am so sorry about your experience with us. This is far from the norm that people experience while staying with us! I know you said you would never stay with us again but I really hope you give us another chance so you can see that this experience was a fluke. I will be sharing your comments with my department heads sop we assure this does not happen to another guest.Thank you,Rickey EarlesGeneral Manager

4/10 - 별로예요

Summer

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 4일
Summer,I am sorry to see we did not meet your expectations during your stay. I am also sorry to see you did not leave any comments as we can not take the feedback and get better in the areas you did not like about your stay. When there are issues we ask that you please share them so we can use them to make ourselves better.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Shawnna

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 4일
Shawnna,I'm glad to see you enjoyed your stay! A 10 is a perfect score! Thank you so much and we hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

deirdre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!
2023년 9월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 2일
Deirdre,So happy to see you have a wonderful stay! 10 out of 10 is always our goals for our guests! I hope we get some guest that are recommended by you as well as I hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 2일
Dear Guest,Thank you for the great score! Glad to see you enjoyed your stay!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Rachelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stay
Check in was fast and efficient. I inquired about the amenities but was offered information about parking. The jacuzzi was small but empty. Peaceful and relaxing. My refrigerator in my room had items in it from the previous guest but otherwise my room was clean. I enjoyed my stay.
2023년 9월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 2일
Rachelle,I am happy to see your stay was a 10! I am sorry about the refrigerator, I will speak with housekeeping as we need to ensure we are checking them in between each guest. I hope you come back soon!Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

Luis

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient airport location with shuttle service. No dining within walking distance Cold water not working
2023년 9월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 10월 2일
Luis,I am glad to see you enjoyed your stay. We do have a restaurant with room service on property. Rather than find somewhere to walk too. We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Netita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Netita,Thank you for the great score! We are so happy to hear that you enjoyed your stay with us!Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

Cherry 님, Dagsboro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing we didn’t like was we couldn’t get a free breakfast. For the price we paid we should not have to pay $20 extra! Ridiculous!
2023년 8월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 9월 11일
Cherry,I am sorry you feel that way about the breakfast. We have a hot buffet of freshly made food. Usually the breakfast you get for free at hotels is prepackaged and/or frozen. We are a full service hotel, so breakfast is not complimentary. That is for the limited service hotels. I assure you our breakfast is worth the price, it is very good.Thank you,Rickey EarlesGeneral Manager

6/10 - 괜찮아요

Majed

출장 여행
2023년 8월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Majed,I'm sorry to see your stay with us was not up to par with our standards. We hope you stay with us again so we can make sure that 6 gets turned upside down to a 9, or even better let's make it a 10!Thank you,Rickey EarlesGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Shower too hot, but bed very comfortable.
We struggled with the boiler system, keeping the water at a consistent temperature. Hot water kept coming out of the cold in the shower and the sink. But the bed was very comfortable.
2023년 7월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Dear Guest,I am sorry for your experience. There is nothing better than a shower at the right temperature that makes you not want to get out. Especially when you are not paying the water bill! I hope you give us another chance the next time you are in town so you can see that we have fixed this issue and you can enjoy your shower next time.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Keinddrelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time away from our children
2023년 7월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Keinddrelle,As a parent myself, I understand making the most of your time without the kids. We are thankful you chose to stay with us and we hope to see you again.Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Keinddrelle

2023년 7월에 2박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 9월 11일
Keinddrelle,I am so happy to see your stay was a 10!Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

Carol

2023년 7월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Carol,Thank you for the kind score! We hope you stay with us again the next time you are in BWI.Thank you,Rickey EarlesGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Dear Guest,We appreciate you taking the time to score your most recent stay. Although, we would have liked to see your stay be worth a 10, we thank you for the 8!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Taquita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This will be my first and only options when I return to Baltimore.
2023년 5월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Taquita,We will be here waiting for you to return! Can't wait to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 - 훌륭해요

Ursula

2023년 6월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 8월 24일
Ursula,Thank you for your kind score! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

4/10 - 별로예요

Ahmed

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Rooms are that clean.
2023년 5월에 1박 숙박함
답변 제공: Rickey Earles (General Manager) 님, 2023년 5월 31일
Ahmed,I am sorry your stay was not what you expected and only felt as if it was worth a 2. I hope you give us another chance the next time you are in the area so we can change your mind.Thank you,Rickey EarlesGeneral Manager