외관

타운플레이스 스위트 바이 메리어트 아룬델 밀스 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 886개 이용 후기 중 441개" "
평점 8 - 좋아요. 886개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 886개 이용 후기 중 91개" "
평점 4 - 별로예요. 886개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 886개 이용 후기 중 42개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GOOD
very nice 가격도 만족하고 직원들의 친절이 너무 훌륭함

4/10 - 별로예요

Keyshawn

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property did not have breakfast do to the cook not coming to work and was not even willing to make coffee for the the customers
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Keyshawn, we're disappointed to hear about your recent experience. Normally, our morning offerings, including breakfast and coffee, are a high point for our guests. We apologize for disappointing you in this regard and we're looking into the circumstances that led to this issue. Thank you for bringing this to our attention. We hope you'll consider giving us another opportunity to provide a better experience in the future.

10/10 - 훌륭해요

Felisha

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Felisha, thank you for your stellar rating of TownePlace Suites Arundel Mills BWI Airport. It's uplifting to know guests like you have an enjoyable stay with us. We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Doris

출장 여행
좋아요: 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Doris, it's wonderful to hear that you found the TownePlace Suites Arundel Mills BWI Airport to be an excellent choice for your stay. We are thrilled you enjoyed your time with us. We can't wait to welcome you back in the future.

8/10 - 좋아요

Michele

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was a lot young people going in and out of the property like they were having parties every night.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Michele, we appreciate your valuable feedback from your stay with us at TownePlace Suites Arundel Mills BWI Airport. We understand that a serene environment is a key aspect of a pleasant stay and any disturbances can be inconveniencing. Your observation will be taken into consideration by our team members to ensure a peaceful environment for all our guests. Thank you for bringing this matter to our attention.

6/10 - 괜찮아요

Peytrienne

연인과의 여행
Staff were unprofessional , sitting on counter or no one at counter at all. Chip walls and mold in bathroom Breakfast was very limited most food was empty be 9:30.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Peytrienne, we appreciate the time you took to share your experience. It is regrettable to hear that our team members' service fell short of the professional standards we continually aim to uphold. Additionally, your comments regarding room maintenance and breakfast availability have been noted, as we always seek to enhance our guest experience. Your feedback is vital and will be used to help us improve. We hope you will consider staying with us again in the future.

2/10 - 너무 별로예요

Kalia

좋아요: 청결 상태
별로예요: 직원 및 서비스
답변 제공: Customer Service 님, 2024년 3월 20일
Kalia, it appears your experience was not up to expectations. We're committed to providing quality stays for our guests, and we're disappointed to hear your visit fell short. We'd appreciate the chance to learn more about what happened to improve for your future visits.

10/10 - 훌륭해요

Sonny

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Sonny, it's great to hear you found the TownePlace Suites Arundel Mills BWI Airport to meet your expectations. We appreciate your succinct but meaningful praise. We look forward to your next stay.

4/10 - 별로예요

Steven

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate the feedback, Steven.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

shaunte

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thanks for the outstanding rating, Shaunte!We're delighted your time at TownePlace Suites Arundel Mills BWI Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Joshua, it's great to see that you had a good experience at TownePlace Suites Arundel Mills BWI Airport. We're pleased that our effort to provide a comfortable stay resonated with you. Do come back and stay with us again the next time you're in town. We would love the opportunity to exceed your expectations and earn that fifth star!

10/10 - 훌륭해요

shellie 님, lydhurst

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Shellie, thank you for sharing your wonderful experience at TownePlace Suites Arundel Mills BWI Airport. Our team is thrilled to know that you enjoyed everything during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Rosemarie

연인과의 여행
Check in was easy and all the staff were helpful and courteous. You do need new pillows thought
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Rosemarie, it's such a pleasure to know your check-in at TownePlace Suites Arundel Mills BWI Airport went smoothly and our team members offered helpful assistance. Your feedback on our pillows is highly appreciated and will be taken into consideration. Thank you for your review and we hope to host you again soon.

10/10 - 훌륭해요

ANNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager… the person who checked me in was exceptionally nice.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Anne, thank you for your exceptional feedback on TownePlace Suites Arundel Mills BWI Airport. We're thrilled to hear that the check-in experience, managed by our dedicated team member, left such a positive impact. We look forward to welcoming you back for another pleasant stay.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Thank you for the 5/5 rating, Kathleen!It's excellent you enjoyed your time at TownePlace Suites Arundel Mills BWI Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Onika 님, Baltimore

좋아요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Thanks for the perfect rating, Onika!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at TownePlace Suites Arundel Mills BWI Airport.Have a wonderful day!

6/10 - 괜찮아요

Diane

별로예요: 청결 상태
The comfortable had big spots on it.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Diane, it's regrettable to hear about the imperfections you found in your room. Ensuring our guests have well-maintained accommodations is a priority and your experience prompts us to review our procedures. We certainly hope to provide you with a pleasant stay on your next visit.

10/10 - 훌륭해요

eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and good for the one night we needed
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Eric, it's wonderful to hear that you found the TownePlace Suites Arundel Mills BWI Airport to be clean and suitable for your short stay. We take pride in maintaining the cleanliness of our premises and we're delighted that you appreciated it. We hope for the opportunity to accommodate you again in the future for a more extended stay.

10/10 - 훌륭해요

Cari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Very clean and comfortable. Good breakfast. Will stay again.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Cari, it's lovely to hear about your positive experience at TownePlace Suites Arundel Mills BWI Airport. We pride ourselves on maintaining cleanliness and delivering a satisfying breakfast. Thanks for choosing us, and we're eagerly anticipating your return.

10/10 - 훌륭해요

Jevell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Jevell, it's wonderful to know you had a memorable stay at TownePlace Suites Arundel Mills BWI Airport. We truly appreciate your high rating and look forward to welcoming you back in the near future. Safe travels!

8/10 - 좋아요

Clarence

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Thanks for the 4/5 rating, Clarence!We're thrilled you enjoyed your time at TownePlace Suites Arundel Mills BWI Airport so much! We look forward to sharing an even better experience with you soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Michael, it's wonderful to see your flawless rating for TownePlace Suites Arundel Mills BWI Airport. We're thrilled that your stay was enjoyable, and we couldn't be prouder of our team members for delivering an exceptional experience. We hope to have the pleasure of welcoming you back for another remarkable visit.

6/10 - 괜찮아요

Diane

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Didn't get wash rags till second day. Fire Alarm went off, staff didn't call fire department. I tried to call front desk, phones not working, had to call from cell phone
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Diane, it's evident that your recent stay had some challenges, especially related to the amenities you expected and our response to emergency situations. Please know that our team members strive to ensure high-quality communication and safety measures for all our guests and we appreciate your feedback as we always seek to enhance our guests' experiences. We hope to serve you better during a future stay.

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Gregory, thank you for your recent stay at TownePlace Suites Arundel Mills BWI Airport. We're thrilled you had a delightful experience and look forward to seeing you again soon!

10/10 - 훌륭해요

SHAWNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very reasonably priced. Great staff & decent size room. The amenities need to be upgraded. Overall nice.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Jackie, it's heartwarming to know that you found our team members at TownePlace Suites Arundel Mills BWI Airport to be great and appreciated the comfort of our sizeable rooms. We're also proud to provide good value for our guests. Your feedback about the need for upgraded amenities has been noted, as we continuously strive to improve guest experiences. Looking forward to seeing you again!

8/10 - 좋아요

Shelita 님, Baltimore

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a pleasant and fast check in.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Paul

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not in very good repair anymore and the absolute worst bed that I have slept in recently.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Maritha

2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Maritha, it's wonderful to see that you enjoyed your stay with us at TownePlace Suites Arundel Mills BWI Airport. We take pride in providing a great experience for our guests and are thrilled to see that reflected. We hope to welcome you back in the future for an even better experience. Safe travels!

10/10 - 훌륭해요

cenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location, good stay
The hotel was clean and staff were overall friendly. Our door had a bit of a latching problem and it won’t lock unless you tried it at certain angle, not the biggest deal. Breakfast was good, location was excellent. We had a good stay.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great. Staff wonderful
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Clarence

2023년 11월에 1박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the Mall but would be really nice if they afford shuttle service to the mall and Walmart like the aloft does.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
When we had some issues with the room, they were quick to get us a new one.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Caroline

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The front desk staff are terrible and some of the unfriendly hotel staff I have encountered The room was missing the coffee maker it was supposed to have. Had to ask the desk and their response was not very good. Also didn’t have hand towels and had to just catch the cleaning people in order to get those. Checking out was even worse. The facility is okay but I don’t believe I would consider staying there based on the staff.
2023년 11월에 4박 숙박함

8/10 - 좋아요

Clayton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a Maryland Live trip!
I arrive at the property and check in was smooth and easy. A $20 incidental charge was completely reasonable and there was no parking charge despot what Hotels.com suggested. The gentleman man at the front desk was friendly and completely helpful with my questions regarding the area, WiFi password, and whether there was a shuttle to the casino (the hotel did not have one but it appeared the casino itself did have one although I drove since it was less than a half of a lap around the mall parking lot). After checking in and walking into the room I noticed the room was essentially a studio apartment. The was a comfy bed, a desk, couch w/a meal table nearby, and the shower had hot water w/decent water pressure. The next morning I went downstairs at 10am to check out the breakfast buffet w/very low expectations. I was wrong! They had plenty of omelets remaining along w/a selection of pork & turkey sausage (which was huge for me since I am Arab and don’t eat pork). There was also plenty of French toast, bread & cereal options along w/fresh oatmeal and all the oatmeal add ons you could ask for. Now for my ONE complaint! When I firsr walked into my room there was definitely an odor. I can’t describe this odor other than it certainly was not pleasant. I was able to dispel this odor by turning on the AC & spraying the febreeze I take everywhere with me. After doing those two things I only notice the odor after leaving & returning to the room. Overall a 4.75 experience
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary weekend
Nice location,approximity to all restaurants and entertainment is close,within 10 minutes.
2023년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Juana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to mall and casino
2023년 11월에 1박 숙박함

8/10 - 좋아요

Terrence

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Customer service bad
Stay was cool! Tried to take shower in morning but there was no liquid soap in shower container! Called front desk and they stated it was a housekeeping problem and I asked if they can have housekeeping bring done and they said when housekeeping gets around to it! Long story short it was never delivered so I showered with the bar soap that I would prefer not to shower with! Didn’t like the customer service not one bit! Everything else was ok! But where’s the customer service! I will never stay there again! I’m big on customer service!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Darren 님, Newport news

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelkent staff food and across from mall!
2023년 11월에 1박 숙박함

4/10 - 별로예요

matthew

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s was a good for what u paid for
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

John

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was dated, the "breakfast was only 1/2 there at 8:15am 2 out of 4 hot items were gone plus no tray to bring to room. The efficiency 2 bedroom suite didn't even have a coffeemaker. but it did have coffee. No welcome book in the room and some lights wouldn't turn on. requested early check in and didn't get my text notification until 11pm Generally a lack luster performance by the entire property!
2023년 10월에 1박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 - 좋아요

Paul

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Serves its purpose.
It was just a convenient place to stay. It was just okay.
2023년 10월에 1박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay.

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property met expectations. Staff was friendly and accommodating.
2023년 9월에 1박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay.

10/10 - 훌륭해요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Great stay! Super friendly staff! Will stay again!
2023년 10월에 1박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay.

4/10 - 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스
Staff were unhappy and rude
2023년 10월에 2박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay. I apologize for the issues with your stay.

8/10 - 좋아요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the room was very clean. Our room was very noisy it was on the side where the main road was and right next to the elevator. The toilet was loose or not secured down properly in Room #306 because everytime you set on the toilet it moved and you thought it was going to fall over. Breakfast was good.
2023년 10월에 2박 숙박함
답변 제공: Kaleena 님, 2023년 10월 31일
Thank you for your recent stay. I apologize for the issues with your stay.