I got the first impression that this hotel is really bad, was when the handle on the shower fell off. From there it was just downhill. The air-conditioning is so loud that you don't hear the road noise. I and my son was asked to move rooms after the first night, so the hotel can fix the floor. Why did the hotel put us there in the first place if they knew we had to move.
To an even worse room. The door lock was broken. The safes in the rooms were broken. There is no hot water in one rooms shower and no hot water in the sink of the other room.
This hotel was once really nice but no maintenance has been done.
There are better hotels for the same price.
Michael
2025๋ 5์์ 3๋ฐ ์๋ฐํจ
2/10
this is the worst hotel I have ever stayed in the middle of Bandung city. I really regret having chosen this hotel for my weekend trip with friends.
I booked 2 rooms at this hotel. However, the condition of the 2 rooms we stayed in was very far from expectations. the cleanliness and comfort of the rooms is very far below what it should be for a 3 star hotel. the rooms are not equipped with mini bar facilities. in the bathroom there is no proper bath soap available. there is only 1 small bar of soap that can only be used by one person to shower.
The shower and sink faucets were worn out making them difficult to use. The drain in the bathroom was also clogged, so the water from bathing pooled in the bathroom all the way to the bottom of the toilet. A bathroom with marble walls and floors that should feel comfortable and luxurious, turns out to be disgusting. because the marble walls and floors were not cleaned properly, so many parts were black and mossy.
The bed sheets and blankets should also be replaced because they have lots of disgusting stains. The room I stayed in also felt very noisy during the day and at night. There were banging sounds from the top floor which served as a function room. The crashing noises really disturbed my rest. The room I stayed in also didn't have a proper view out. The window faces the center of the building's roof.
The room corridor also looks dark and gloomy with a damp smell and feels stuffy. The carpet in the corridor also looks rotten.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2023๋ 12์์ 1๋ฐ ์๋ฐํจ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2019๋ 4์์ 1๋ฐ ์๋ฐํจ
8/10
Good location, nice rooms, not very rich breakfast.
A.
2019๋ 1์์ 1๋ฐ ์๋ฐํจ
10/10
enrico
2018๋ 12์์ 1๋ฐ ์๋ฐํจ
8/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2018๋ 11์์ 2๋ฐ ์๋ฐํจ
4/10
A little bit argue about hospitality with restaurants staff. The waitress in the restaurant have not really nice attitude. The breakfast also not so good taste. And not varieties breakfast.
Fitri
2018๋ 9์์ 1๋ฐ ์๋ฐํจ
4/10
On the down side, we were quite disappointed that the towels got stains, so luckily we brought our own towels. The bed got few strains of hair. We had to remove them manually one by one.
On the good side, our room was clean though, so we are ok with it. I opted to stay at Serela Riau because of it's close proximity to the factory outlets and food. It's centrally located and has free parking.
Anita
2018๋ 8์์ 2๋ฐ ์๋ฐํจ
6/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2018๋ 7์์ 1๋ฐ ์๋ฐํจ
8/10
Strategic location where alot food and cafe near the hotel
sthen
2018๋ 7์์ 1๋ฐ ์๋ฐํจ
2/10
I confirm chosing no window, since it was the cheapest they have for a night stay. For a four star hotel, as claimed, I was pretty sure about it until...we entered room 208. Dammed! Air conditioned was absolute noisy! The room feels dampish and smells like fungus, lightingd were too dimmed, and what makes it dammed complete was the linking water all over the bathroom floor from the toilet flush which keeps on running. And that day, I had to apologize to my family for bad recommendation.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2018๋ 6์์ 1๋ฐ ์๋ฐํจ
8/10
Menyenangkan dan akan menginap disini lagi mengajak keluarga
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2018๋ 6์์ 1๋ฐ ์๋ฐํจ
8/10
Good location for the purpose of my visit as it near my family.
Good price.
The check in and out were quick/efficient, no fuss.
Staff including parking staff were friendly and helpful.
The restaurant and kiosk were handy, good food and reasonable prices.
The ATM machine outside the hotel was convenient.
I enjoyed my stay for sure.
Thanks, Tenny
Ten
6/10
The owners of the hotel must cherish their staff. They are the ones who have to face guests' grievances because Serela Riau rooms are falling apart. Power points dont work, electric kettle is faulty, air-conditioning is noisy and rooms need refurbishing. Great showers, house-keeping, guest relations and front office staff. Compared to Serela Merdeka, Serela Riau needs to catch up in terms of rooms' facilities.
Brian Michael
6/10
The bathroom is small and need improvement.
Linens not clean.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
8/10
great location, surrounded by many Factory outlets and culinary outlets.
muhammad
6/10
Baru pertama kali saya menginap di hotel Serela Riau. Ternyata lokasinya sangat bagus untuk jalan-jalan di kota Bandung karena dekat ke tempat-tempat wisata kuliner dan shopping karena di sekitar hotel banyak factory outlet.
Kamarnya cukup nyaman dan staff hotel juga ramah dan sopan.
Bambang
2/10
Tarif hotel di expedia kok sama dgn kt beli lsg ke resepsionis. What's expedia are for
lies
8/10
The location of the hotels is strategic to those love shopping. The hotel staff is very helpful and friendly. The room is neat and the food is excellent. Highly recommended hotel at Bandung.
Mohamad Hidayat
8/10
it was a pleasant hotel although the bathrooms could be slightly better
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4/10
Average hotek, good service but limited parking space