Thank you Jeihun for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Kind Regards, Serina, Front Desk Supervisor Banff Park Lodge

Thank you for your review, I'm sorry to see your stay was not up to a 10/10 standard. If there was any way we could have improved your experience please feel free to provide us feedback directly any time. We hope you will return to Banff soon!

Thank you for taking the time to leave your feedback. We value all feedback as it helps us improve our services. We're sorry to hear that your experience fell short of your expectations, resulting in a 4 out of 10 rating.To better address your concerns and make improvements, we would greatly appreciate more specific details about your stay and what aspects you found unsatisfactory. Your insights would be invaluable in helping us identify areas that may require attention.Our goal is to provide the best possible experience for our guests, and your feedback is an important part of that process. We hope to have the opportunity to better serve you in the future and make your next visit a more positive one. If you would like to share more details or have any questions or concerns, please feel free to reach out to our team.Best regards,Benjamin Fanning Front Desk Supervisor

Thank you for taking the time to rate and review your recent stay with us. I apologize that it seems were not able to provide the excellent guest service that we strive for. I will follow up with our staff immediately. We are currently in the process of planning a renovation to all of our rooms and amenities which I believe will address some of your concerns. If you would like to discuss your stay further, please do not hesitate to contact us at the front desk directly.

Hi Sookhee,Sorry for the inconvenience caused and thank you for letting us know. We hope you had an enjoyable stay aside from the wine.Kind Regards]Josh

Dear HYUNSEUNG, Thank you for taking the time to write a perfect review and for staying at the Banff Park Lodge. We appreciate you sharing your experience. I am happy to hear you enjoyed your room and stay with us. We look forward to welcoming you back! Kind regards, Gio Bondad, Front Office Supervsior

Thank you for your review Jin, we are delighted you enjoyed your stay!

Dear John,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. As we're located in downtown Banff, we strive to provide convenience and accessibility to the town's amenities. If there are any specific concerns you'd like to discuss further, please don't hesitate to reach out to us directly.Warm regards,Gigie VergaraGuest Services Supervisor

Dear Sharnjit, Thank you for your feedback. We apologize for any discomfort you experienced due to the temperature in your room. We want to reassure you that each room is equipped with a thermostat and a fan control dial on the wall for your convenience. We're sorry if this wasn't clearly communicated to you during your stay. Additionally, we do have portable fans available upon request to ensure your comfort. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.Kind regards,Gigie VergaraGuest Services Supervisor

Thank you Fabio for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!

Good mornign Jacqueline, thank you for your review! We are so glad you've enjoyed our pool and lounge. Have a great day!

Thank you for the review Dejan, We are so glad you and your young family enjoyed the pool! We look forward to hosting you again soon.

Dear Christine,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our heated underground parking facility. Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable experience for all our guests.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Fernanda Nieto Front desk Agent

Dear Hawkin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please rest assured that we have addressed the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we deeply regret that we did not meet this standard during your stay.We understand the significance of a romantic getaway and we are truly sorry that your experience did not reflect the tranquil and enjoyable stay we strive to provide. Your feedback serves as a valuable tool for us to improve, and we are committed to taking the necessary steps to prevent similar incidents in the future.We would be grateful for the opportunity to make it up to you. Should you consider giving us another chance, please don't hesitate to contact us directly, and we will do our utmost to ensure that your next visit surpasses your expectations.Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our services.Warm regards,Fernanda NietoFront Desk Agent

Hello Julianna, Thank you for taking the time to review your stay. I'm sorry it was affected by the construction. We are working to make sure they cause as little disturbance as possible. If you return to Banff in the future we would love to welcome you back to our new improved rooms. Thank you again, Joe Sams, Front Desk Supervisor

Dear Siddharth,We're delighted to hear you had a wonderful stay and that our staff could assist you. Your kind words mean a lot to us. We hope to welcome you back soon for another fantastic experience!Kind regards,Gigie VergaraGuest Services Supervisor

Dear Logan,Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Warm regards,Gigie Vergara

Dear Lorena,Thank you for taking the time to rate us. We appreciate your feedback and are always striving to improve our services. We hope to have the opportunity to serve you better in the future.Best regards,Serina, Front Desk Supervisor

Hello Imperial, Thank you for taking the time to review your stay and I'm sorry it was not what you was hoping for. While our renovations take place we are trying to make the transition for guest as seamless as possible and make for a relaxing stay. I'm sorry this was not delivered. Your feedback is welcome and I will pass this on. thank you again,Joe SamsFront Desk supervisor

Dear Xiaoting, Thank you for your perfect rating and positive feedback. We appreciate your support and hope to welcome you back to Banff Park Lodge soon.Warm regards,Gigie VergaraGuest Services Supervisor

Hello, Thanks for the review! I'm glad you enjoyed our incredible location in the heart of Banff national park and we would love the opportunity to welcome you back in the future. Thank you again, Joe Sams, Front Desk Supervisor

Hello Shahan, Thank you for taking the time to review your stay and I'm sorry it was not up to your expectations. While we are trying to work around the renovations so that they have as little impact as possible I understand this can affect your stay. The rooms themselves have all the same furniture and layout so I apologize if this was not advertised clearly. Thank you again, Joe Sams, Front Desk Supervisor

Dear Nicholas, Thank you for your feedback! We're glad to hear you enjoyed your stay at Banff Park Lodge. If there's anything specific you appreciated or any suggestions you have for improvement, we'd love to hear more. Warm regards,Gigie VergaraGuest Services Supervisor

Dear Louis,Thank you for sharing your experience here at Banff Park Lodge. Your feedback is valuable to us. If there are any aspects of your stay at Banff Park Lodge that we can improve upon, please don't hesitate to let us know. We strive to provide the best possible experience for all our guests.Kind regards,Gigie VergaraGuest Services Supervisor

Thank you for choosing Banff Park Lodge, Kim! We're pleased to hear you had a positive experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out. We look forward to welcoming you back soon!Kind regards,Gigie VergaraGuest Services Supervisor

Dear Jasdeep,Thank you so much for the 5-star review! We're happy to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Kind regards,Gigie VergaraGuest Services Supervisor

Dear Dorina,Thank you so much for the 5-star review! We're glad to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Warm regards,Gigie VergaraGuest Services Supervisor

Thank you for taking the time to review your stay Lilly. I's great to hear our team were able to provide the excellent service we strive for and you enjoyed our incredible location on the doorstep of Banff township.We would love to welcome you back in the future,Joe SamsFront Desk Supervisor

Thanks for the five stars Corrine. We look forward to seeing you again in the future. Joe Sams, Front Desk Supervisor

Dear Alison,Thank you for your positive review and for choosing to stay with us at Banff Park Lodge. We're pleased to hear that you found our location convenient for exploring downtown Banff and that you enjoyed a peaceful and quiet stay with us. Our team strives to provide efficient and friendly check-in experiences, so we're glad to hear that you found your check-in process great. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Virginia VergaraGuest Services Supervisor

Thank you for taking the time to writes such a great review. It's lovely to hear you family enjoyed their time here. Should you return to Banff in the future we would love to welcome you back. Joe SamsFront Desk Supervisor

Dear Roger,Thank you for taking the time to share your experience at Banff Park Lodge. We are delighted to hear that your overall experience was positive. We appreciate your feedback and hope to welcome you back soon.Kind regards,Gigie VergaraFront Desk Supervisor

Dear Cynthia,Thank you so much for leaving a review! We're happy to hear that you enjoyed our pool, hot tub, and buffet breakfast during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to making your experience with us enjoyable. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com

Dear Carlynn, Thank you for taking your time to leave a review. We're delighted to hear that you enjoyed your stay with us and found our spacious rooms, mobile check-in, underground parking, and pool and hot tub area to your liking. Your feedback about the internet is duly noted, and we apologize for any inconvenience it may have caused. Rest assured, we're actively working to improve our internet connectivity to ensure a seamless experience for all our guests.We truly appreciate your kind words about our staff, and we're thrilled to hear that they were able to enhance your stay with their friendliness and helpfulness. Your satisfaction is our priority, and we're grateful for your understanding regarding the construction upgrades.It would be our pleasure to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com

Dear Robert,Thank you for your 4-star review! We're glad you enjoyed your experience. If there's anything we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back!Kind regards,Gigie VergaraGuest Services Supervisor

Thanks for the great rating Michael. We are so glad you and your family enjoyed your time here and look forward to welcoming you back in the future. Warm regards, Joe Sams Front Desk supervisor

Thanks for the top rating Tiffany. We would love to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Thank you for the 4 stars Angela. Joe Sams, Front Desk Supervisor

Thanks Justin for the great feedback. Its always good to know when a guest enjoyed their time with us. We hope to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Hello Justin, Thank you for such great feedback from your stay. The team here will really appreciate your comments. We would love to welcome you back in the future should you return to Banff. Warm regards, Joe Sams, Front Desk Supervisor

Thank you for the feedback Sandra. We look forward to welcoming you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Dear Thao,We appreciate your feedback. Thank you for bringing these concerns to our attention. We are currently in the process of renovations to enhance our property, including updates to improve signage and the overall appearance of our parking garage. Your comments are valuable to us, and we hope to provide an improved experience on your next visit. Thank you for choosing Banff Park Lodge.Kind regards,Gigie, Front Desk Supervisor

Dear Angela,Thank you for your positive review. We're delighted to hear that you found our hotel very clean and a great value compared to other options. Providing exceptional cleanliness and value for our guests is a top priority for us. We appreciate your kind words and look forward to welcoming you back to Banff Park Lodge in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Thank you for choosing us for your Banff accommodations!Warm regards,Gigie,Front Desk Supervisor

Dear Cecily,Thank you for sharing your feedback. We apologize for any disappointment caused by the mountain view room and the obstructed view by nearby trees. Your comments are important to us, and we will review our room descriptions and policies to ensure accuracy and transparency for our guests. If there's anything else we can do to improve your experience, please feel free to reach out to our team directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay at Banff Park Lodge.Warm regards,Gigie,Front Desk Supervisor

Hello Susan,Thank you for such a great review. It was a pleasure having you here with us. I'm glad you took full advantage of our amazing amenities. we would love to welcome you back in the future should you return to Banff.Warm regards, Joe Sams, Front Desk Supervisor

Hello Hailey,Thank you for taking the time to leave a review, we value feedback from guests such as yourself! We're glad to hear that you enjoyed our convenient location in downtown Banff, just a short walk from Banff Ave. It was a pleasure having you stay with us, and we hope to see you again in the near future. Warm regards, Joe Sams, Front Desk Supervisor

Dear Louis,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back to Banff Park Lodge in the future. Kind regards,Gigie, Front Desk Supervisor

Hello Les, Thanks for taking the time to review your stay. I'm sorry once again for the delay in getting to your room. I'm thankful it did not take away from your stay too much. We would love the opportunity to welcome you back in the near future to one of our amazing renovated rooms. Thank you again, Joe Sams, Front Desk Supervisor