야외 수영장, 06:00 ~ 18:00 오픈, 일광욕 의자

더 스몰빌 호텔 여행 후기

5 out of 5
더 스몰빌 호텔
Damascus Road, Badaro, Museum District, Beirut

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 179개 이용 후기 중 96개" "
평점 8 - 좋아요. 179개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 179개 이용 후기 중 19개" "
평점 4 - 별로예요. 179개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 179개 이용 후기 중 3개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

Maher

가족 여행
Slow staff, but good
2024년 3월에 1박 숙박함
답변 제공: Mazen Saab 님, 2024년 3월 13일
Thank you for your review.

10/10 - 훌륭해요

Jil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!! Top choice
2024년 2월에 1박 숙박함
답변 제공: Lina 님, 2024년 2월 18일
Dear M. JilThank you for your feedback, Hopefully we will have the Pleasure of welcoming you back at the Smallville Hotel Soon

2/10 - 너무 별로예요

vicken

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
payed twice online for expedia then at the reception (don’t know who’s responsible expedia or the employee at smallville). you have to give your car for the valet by a sudden annoying decision from the administration so carrying the luggage and walking for a mile is a must cz no near parking place. btw (i waited 15 minutes at the entrance and there was no valet.
2024년 2월에 1박 숙박함
답변 제공: Mazen Saab 님, 2024년 2월 12일
Dear [Customer's Name],I sincerely apologize for the inconvenience you experienced during your recent stay at Smallville. Unfortunately, you encountered issues with double payment and a lack of valet service. I understand how frustrating and inconvenient this must have been for you.I assure you that your feedback has been noted, and we take this situation seriously. We will investigate the matter thoroughly to determine whether the responsibility lies with Expedia or the employee at Smallville.Furthermore, I apologize for the sudden decision regarding the valet service and the lack of nearby parking, which forced you to carry your luggage and walk a considerable distance. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We will make every effort to address these issues promptly and provide you with a satisfactory resolution. Our team will get back to you as soon as possible to discuss the matter further and find a suitable solution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We appreciate your understanding and patience.Best regards,

10/10 - 훌륭해요

HENRI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent hotel and very convenient place
2023년 8월에 4박 숙박함
답변 제공: Lina 님, 2023년 9월 5일
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

8/10 - 좋아요

francois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Lina 님, 2023년 9월 5일
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 - 훌륭해요

Bassem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic service, everything was on-point, highly recommended.
2023년 8월에 8박 숙박함

10/10 - 훌륭해요

Nisrine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The highlight of this hotel is its staff- extremely helpful, attentive, friendly and professional. You ask for something one second the other it’s in your room. Vibey hotel.
2023년 6월에 1박 숙박함
답변 제공: Mazen Saab 님, 2023년 7월 17일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 - 훌륭해요

Dina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 5박 숙박함
답변 제공: Mazen Saab 님, 2023년 7월 17일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 - 좋아요

Bashar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a great hotel, some issue with thr fixtures and drainage in the bathroom, but nothing serious. Had a couple of ants show up during my stay, again nothing serious. Room service food could use an upgrade for sure, tried a variety of options and was less than impressed.
2023년 6월에 5박 숙박함
답변 제공: Mazen Saab 님, 2023년 7월 17일
Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you had a great stay overall.We appreciate your feedback regarding the issues with fixtures and drainage in the bathroom, as well as the presence of ants during your stay. We apologize for any inconvenience that this may have caused, and we will address these issues to ensure that they do not happen again in the future.We also appreciate your feedback regarding the room service food. We take guest feedback seriously, and we will review our food options and make improvements to ensure that our guests have a better experience in the future.At our hotel, we take great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon for an even better stay.Thank you for choosing our hotel.

10/10 - 훌륭해요

Zeina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Mazen Saab 님, 2023년 7월 17일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 - 훌륭해요

JENANNE 님, sherwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and rooms are large and comfortable
2023년 6월에 1박 숙박함
답변 제공: Mazen Saab 님, 2023년 7월 17일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 29일
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 - 훌륭해요

Hassan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 29일
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 - 훌륭해요

Aditya

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome 5 day stay
Great new hotel with city central location, very friendly staff. Overall amazing experience.
2023년 5월에 4박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 - 훌륭해요

ghassan

2023년 4월에 3박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards, [Your name/Hotel Name]

6/10 - 괜찮아요

Fouad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Parking was extra, but I wasn't told that at check in, they hit me with it at check-out time. It would have been nice to know ahead of time.
2023년 3월에 3박 숙박함
답변 제공: Mazen Saab 님, 2023년 4월 3일
Dear Mr, Fouad,Kindly note that in the amenities section of Expedia, we mention that the parking fees are for an extra charge of USD 3 NET per 24 hours.we apologize for the inconvenience and hope to see you in the near future.Best Regards

10/10 - 훌륭해요

Pedro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff makes you fell at home,very nice breakfast and excellent coffe. The view from the rooftop pool is amazing and the room huge, clean and modern. If you wanna be happy just come here. No doubt if I come to Lebanon, which will happen for sure, I will definitely stay here again.
2023년 2월에 2박 숙박함
답변 제공: Mazen Saab 님, 2023년 4월 3일
Dear Valued Guest,we would like to thank you for your review and we welcome you in the near future.Best Regards,

8/10 - 좋아요

Nnenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful staff. Superhero themed hotel. Small indoor pool which was what I truly needed. Basic breakfast but filling. Great burger restaurant downstairs.
2023년 1월에 3박 숙박함
답변 제공: Berthe Barakat 님, 2023년 2월 13일
Thank you for you Feed back hope to see you soon

10/10 - 훌륭해요

Rayane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2022년 11월에 3박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 - 훌륭해요

Maya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A practical and fun spot with professional staff
2022년 9월에 5박 숙박함
답변 제공: Berthe Barakat 님, 2022년 10월 12일
Thank You Maya you are always welcome to our Hotel.

10/10 - 훌륭해요

MOHAMAD

2022년 9월에 3박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 - 좋아요

Khaled

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 9월 26일
Dear Mr. John,Thank you for your feedback and we hope to welcome you in the near future.

10/10 - 훌륭해요

JENANNE 님, sherwood

2022년 6월에 2박 숙박함
답변 제공: Mazen Saab 님, 2023년 5월 15일
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 - 훌륭해요

Wael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2021년 12월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 1박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 1월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

8/10 - 좋아요

Mitja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stylishes Themenhotel
Sehr stylishes Themenhotel (Superheroes aus Cartoons), was dem Aufenthalt eine spezielle Note gibt. Sehr aufmerksames, nettes Personal und modern eingerichtete Zimmer. Added value: Schön dekorierte Bar im Erdgeschoss und trendy Restaurant im 16. Stock mit tollem Blick auf die Stadt.
2020년 8월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing rooftop pool
Comfortable modern rooms, with all the amenities. a business traveller requires. Amazing roof top bar and pool area to unwind. Good breakfast options. Good location .
2019년 11월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just excellent , location, service , quality , prices ...
2020년 1월에 2박 숙박함
답변 제공: General Manager 님, 2020년 2월 8일
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 - 훌륭해요

Gabriella

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, but not worth the price
Cute, quirky themed hotel. I give top marks to the room itself as it was comfortable and very well equipped. Location was not great, not much around. Front desk staff were efficient and friendly, however i went to the top floor restaurant and had terrible service on both occassions. For the price i think you can do much better in Beirut.
2019년 11월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is unique. Modern and cozy at the same time. There is a superhero theme across the hotel, which is very cool. Rooms are comfortable and light. Cleanliness is spot-on. There is a small variety of restaurants and bars, but everything was very good. Good breakfast, nice snacks and drinks in the top floor, with nice views of the city. Staff exceeds any expectations. They are genuinely friendly and helpful. Extremely helpful I would say. I'm happy with our experience in this hotel and cannot recommend more. Really impressed with their level of service.
2019년 9월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Patricia 님, Montreal, Canada

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best service we receive in Lebanon! The staff super professional and nice. I really recommend this hotel that is well located in Beirut.
2019년 8월에 1박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 - 괜찮아요

Lama

좋아요: 청결 상태, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 - 좋아요

Carole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 3박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Sabina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accogliente
Accogliente, ottima colazione
2019년 5월에 4박 숙박함
답변 제공: General Manager 님, 2019년 9월 3일
Dear Mrs.Sabina, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Zakaria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotell
Bästa hotellet jag varit på hittills mycket bra mat väldigt rent och jätte bekvämt
2019년 7월에 2박 숙박함
답변 제공: General Manager 님, 2019년 9월 3일
Dear Mr. Zakaria, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Zakaria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotell
Jag hade det jätte bekvämt och trivdes mycket bra rekommenderar starkt till den som vill bo bekvämt
2019년 7월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay amazing hotel and staff would definitely stay there again
2019년 7월에 3박 숙박함
답변 제공: General Manager 님, 2019년 9월 3일
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 - 괜찮아요

Jade

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
overall, the hotel has a quite an interesting. It is high tech relative to hotels in Lebanon, comfortable and spacious room, nice décor and amenities to fulfill your needs. The area that management should pay better attention to is the service. The team is young, eager, but lacks the skillset and customer engagement that would make this hotel a winner. Perhaps management should invest in improving training for customer facing staff to serve customer needs better. It happened that while we were there, they were hosting a wedding. Obviously, with all the commotion, the staff was overwhelmed, and some calls to the front desk were left unanswered and heard comments that I should come down to the lobby to be served. This I find unacceptable.
2019년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 2박 숙박함
답변 제공: Super Mazen 님, 2022년 2월 7일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Immaculate. Friendly. Great location. Thanks!
2019년 5월에 1박 숙박함
답변 제공: General Manager 님, 2019년 5월 29일
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated and your concerns were taken into consideration. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 4박 숙박함
답변 제공: General Manager 님, 2019년 5월 26일
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 - 훌륭해요

Olivier 님, Saint malo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nouvel Hôtel, bien situé, propre
Hôtel situé entre aéroport et centre ville, dans un quartier animé et résidentiel. Beaucoup de restaurant et bars autour. Nouvelle structure, moderne, propre, sur un thème original, les BD et les jeux videos, le cinéma. Hall de petite taille, un peu encombré, mais la partie bar est agréable. Terrasse devant le restaurant avec une restauration rapide. Beaucoup de personnel de sécurité, oppressant et enlevant tout intimité. Grande chambre, fonctionnelle, literie de qualité. Originalité. Salle de bain de petite taille. Petite kitchenette si nécessaire mais discrète.
2019년 5월에 3박 숙박함
답변 제공: General Manager 님, 2019년 5월 26일
Dear Sir, I would like to seize this opportunity and mirror my appreciation for the time you've spared us to share with us your experience at our hotel. The Team and I are enhanced to read your positive comments you kindly made about your experience at our property. The team is committed to working hard to satisfy the needs of every single guest and knowing that we satisfied yours is of great encouragement to us. We do sincerely hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Respectfully, Sophia Fakhry General Manager

10/10 - 훌륭해요

Olivier 님, Saint malo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Original and Comfortable
Original hotel, based on Disney themes and Super Mario. Staff is warm and smiling. Small lobby, nice outdoor bar / restaurant. Rooms are very large, nicely furnished. Good speed internet. Lots of lights, no dark spots. Quite AC. Nice balcony. Bathroom is rather small but still comfortable. Shower with a bit of mildew, no windows. Kitchenette in the room with a fridge and microwave. Pool on the last floor, small. Rather a 4 star hotel, but really nice. Lots of restaurants around.
2019년 5월에 1박 숙박함
답변 제공: General Manager, 님, 2019년 5월 26일
Dear Tony, I would like to seize this opportunity and mirror my appreciation for the time you've spared us to share with us your experience at our hotel. The Team and I are enhanced to read your positive comments you kindly made about your experience at our property. The team is committed to working hard to satisfy the needs of every single guest and knowing that we satisfied yours is of great encouragement to us. We do sincerely hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Respectfully, Sophia Fakhry General Manager

8/10 - 좋아요

Olivier 님, Saint malo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel orignal, confortable, bien situé
Un hôtel original, tourné sur les personnages de BD. Les concierge sont en Super Mario. Personnel accueillant et serviable. Grandes chambres bien agencées, meubles de qualité et originalité. Grand balcon équipé. Petite cuisine qui permet de se restaurer. Piscine au dernier étage mais pas d'intimité elle donne sur un grand bar, donc on ne peut se baigner tranquillement). Quartier très agréable, proche centre ville et aéroport. A recommander.
2019년 5월에 1박 숙박함
답변 제공: General Manager 님, 2019년 5월 26일
Dear Sir. I would like to seize this opportunity and mirror my appreciation for the time you've spared us to share with us your experience at our hotel. The Team and I are enhanced to read your positive comments you kindly made about your experience at our property. The team is committed to working hard to satisfy the needs of every single guest and knowing that we satisfied yours is of great encouragement to us. We do sincerely hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Respectfully, Sophia Fakhry General Manager