โThe staff was amazing. I had gotten my times wrong for our event and the staff went out of their way to accommodate us. The absolute best customer service I have ever experienced. Canโt say enough good things about the staff. โ
โOur stay was great, the staff was so friendly, the breakfast was amazing and the housekeeping staff kept our room cleaned and stocked with towels. โ
โLoved the small feel town and cute hotel. The bed and pillows were the most comfortable that we have ever slept on. However, the windows, curtains and blinds need severe updating. The curtains were falling off the rod and the blinds didnโt work. Lots of bright light at night in the room. Very noisy on the weekend. โ
โIt was unique, a little hip/funky, beautiful, comfortable and well-situated in the middle of downtown Florence.
I note that I could hear the bar and music, but the bar closed around 10:00, when I went to bed.
It took a little while to get hot water, but then it was fine.
There needs to be better instructions to operate the (useful!) electronic devices & it would help to tell people that registration is at the bar.โ
โThe hotel staff, bellmen, hotel room was excellent. Check-in was very quick. The bellman was very friendly and knowledgeable about the hotel. The hotel room was so comfortable and the balcony view overlooking TVA and Florence landscape was very nice.Very clean. I wanted to add an extra night but there was a huge group arriving and that wasnโt possible, which is understandable. I will def stay here again. โ
โWhat an exceptional facility! I was welcomed with warm smiles upon arrival. The decor of my room was truly inspiring. The cleanliness and refreshing aroma of lemon slices invigorated my spirit.โ
