I appreciate the the parking was easy, and each room had its own exterior door, so we had easy access to the snow and a cute little front porch. That' where the positives end. I usually choose tourist-quality/economy hotels, so I don't need the frills, but this was unacceptable. The room was visibly dirty, with hairs on the toilet and sink. The walls in the bathroom were also visibly dirty, so it was obvious they had not been wiped down in quite some time. The bathroom also had no counter space and no shelf, other than the back of the toilet tank, so this made it impossible to keep toiletries accessible. The TV would turn on, but no picture of any type came up, so we had to use my phone for entertainment in the evening. The bed had a huge depression in the middle, so it was very uncomfortable. The worst part was the decades old furnace/heater that made loud pinging and ticking noises all night long. I could live with a constant humming, like a white noise, but these noises were inconsistent and loud, making it impossible to sleep through. The office was closed from 5pm, so there was no one on site to ask for help. There are lots of options in the Big Bear area... I recommend picking one of the others!