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Occidental Bilbao

4.0 star property
Hotel with a full-service spa, near Guggenheim Museum Bilbao

Choose dates to view prices

Located in the heart of Bilbao, Occidental Bilbao offers an upscale retreat with a Mediterranean vibe. Enjoy meals at The Kitchen, relax on the terrace or in the garden, and rejuvenate with spa treatments. Free in-room WiFi and attentive staff enhance the experience.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Bar
  • Gym
  • Room service

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Room With Extra Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room With Extra Bed

  • Sleeps 3

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (2x2 Family Plan)

Minibar, in-room safe, desk, laptop workspace

Family Room (2x2 Family Plan)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (with extra bed)

Minibar, in-room safe, desk, laptop workspace

Superior Room (with extra bed)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

9.2 out of 10
Wonderful
(39 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Minibar, in-room safe, desk, laptop workspace

Superior King Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 2

View all photos for Family Room (2x2 Family Plan)

Minibar, in-room safe, desk, laptop workspace

Family Room (2x2 Family Plan)

  • Sleeps 4

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
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About the neighborhood

Map
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006

What's nearby

  • Plaza Nueva - 9 min walk - 0.8 km
  • Ribera Market - 12 min walk - 1.1 km
  • Guggenheim Museum Bilbao - 3 min drive - 3.2 km
  • Plaza Moyua - 4 min drive - 3.5 km
  • San Mames Stadium - 5 min drive - 5.0 km

Getting around

  • Santutxu Station - 7 min walk
  • Bidebieta-Basauri Station - 9 min drive
  • Bilbao Airport (BIO) - 12 min drive

Restaurants

  • ‪Cafetería El Sauce - ‬5 min walk
  • ‪La Casa Del Yogur - ‬8 min walk
  • ‪Thor - ‬8 min walk
  • ‪Bar Antxon Kebab - ‬6 min walk
  • ‪Bar El Rancho - ‬4 min walk

About this property

Occidental Bilbao

Upscale hotel near Guggenheim Museum Bilbao
At Occidental Bilbao, you can look forward to a terrace, a coffee shop/cafe, and a garden. Treat yourself to a facial, a body treatment, or aromatherapy at the onsite spa. The on-site restaurant, The Kitchen, features Mediterranean cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also find perks like:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A billiards/pool table, a ballroom, and a 24-hour front desk
  • Smoke-free premises, wedding services, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 200 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Wardrobes/closets, coffee/tea makers, and heating

Similar properties

Breakfast, lunch and dinner served

Barceló Bilbao Nervión

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 1,003 reviews
The price is ₩143,815
₩158,197 total
includes taxes & fees
Dec 1 - Dec 2
Barceló Bilbao Nervión

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Kitchen

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,119 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1967
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 15 to August 22:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 22 per day
  • Spa fee: EUR 20 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Access to the spa and gym facilities is limited to once per day per person.
Property Registration Number B07548696

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Frequently asked questions

Does Occidental Bilbao have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Occidental Bilbao pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Occidental Bilbao?

Self parking is available for EUR 22 per day.

What time is check-in at Occidental Bilbao?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Occidental Bilbao?

Check-out is at noon.

Where is Occidental Bilbao located?

Located in Begoña, this spa hotel is steps from Basilica of Begona, and within 3 mi (5 km) of Guggenheim Museum Bilbao and San Mames Stadium. Etxebarria Park and Museum of Passages of Bilbao are also within 15 minutes. Santutxu Station is 7 minutes by foot and Basarrate Station is 12 minutes.

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Occidental Bilbao Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 677 reviews
Rating 8 - Good. 253 out of 677 reviews
Rating 6 - Okay. 74 out of 677 reviews
Rating 4 - Poor. 20 out of 677 reviews
Rating 2 - Terrible. 16 out of 677 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Bilbao

A lovely hotel and well located for the city. A very comfortable bed and an amazing breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

Francia Yumila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are really confortable. The swimming pool is clean and beautiful. All staff were kind. My favourite staff were the housekeeping, always perfect.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Staff was very kind, and the restaurant had some really good food. Definitely recommended
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel. Would stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing helpful friendly staff. Hotel in good location - 15 min walk down into old town. Great facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

LUZ MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very good hotel, nice rooms, comfortable, good bathroom, soft nice beds, what I believe is completely out of range, is the parking rate, super super expensive .

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staying in Bilbao

They were very professional and they had excellent facilities. The gym was outstanding. I wish I had taken more advantage of the gym but I was more interested in the local cuisine. I highly recommend this hotel if you’re staying in Bilbao.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is quite nice and staff are very friendly. The city itself is very hilly and as the hotel is outside of the centre just be aware of the uphill walk home. Breakfast was only ok, I expected more for the price so in hindsight wish I had booked without breakfast and eaten elsewhere. Outdoor pool is a great size for a city hotel, but I didn’t use the spa as it was far too busy as it’s a public gym not a hotel spa.
Stayed 2 nights in Jun 2023

8/10 Good

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sun protection

Overall we have a great stay, we picked this Hotel because it had a pool, but was disappointed never to get s sun lounger & there was not enough shaded areas for customers.
Stayed 3 nights in Jul 2022

4/10 Poor

JOE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff in the hotel were on strike for the duration of my stay making noise constantly and generally affecting the whole mood of the hotel
Stayed 4 nights in Jun 2023

4/10 Poor

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything ! The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more ! The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Stayed 7 nights in May 2024

2/10 Terrible

Florian

Liked: Cleanliness
Disliked: Staff & service

Worst service!

I’ll never book any occidental or Barceló hotel again. They always come up with extra fees for something that is not described as such when you book the hotel. The gym should cost extra. If I knew that I would have booked a hotel that was in a nice area than this by one. The WiFi was so weak that not any form of streaming was possible. The area where the hotel is placed is very uphill and in a rather poor area of the city. Surrounded by not beautiful buildings. The pool is rather unpleasant as well. My recommendation stay away from both, this hotel and from the entire chain!
Stayed 1 night in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property it was in a nice area and close to public transportation. It was clean and the staff was amazing. My only complaint is that the doors to the rooms are heavy and impossible to close quietly.So every time someone enters or exits their room it is loud . The breakfast buffet was really good too.I would definitely stay there again even with the loud doors.
Stayed 9 nights in Aug 2025

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber, freundliches Personal,
Stayed 3 nights in Sep 2025

8/10 Good

Lucrècce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede locatie niet ver van de metro. Vriendelijk personeel. Lekker en uitgebreid ontbijt. Makkelijk dat je er kan dineren. Aan te raden hotel!
Stayed 3 nights in Aug 2025

8/10 Good

David

Liked: Staff & service, amenities
Parking is underground and the ramps are very tight. There is no wheelchair parking space outside the hotel and you have to go down many floors to find an accessible space. Bar staff were lovely and the bar stayed open late to offer coffee etc.
Stayed 1 night in Aug 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Hotel con buenas instalaciones. Aparcamiento, piscina y buen buffet. Algo alejado del centro pero recomendable
Stayed 1 night in Jun 2025

8/10 Good

Gert Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel met goed ontbijt en zwembad

Prima zwembad, goed ontbijt. Kwartiertje lopen van oude centrumfunctie 1 halte met de metro.
Stayed 2 nights in Jul 2025

4/10 Poor

Ryan

Liked: Cleanliness, amenities
Disliked: Staff & service
It may have happened only to me though the air condition on the ceiling flooded during the night and all my belongings soaked. The staffs were not as serious as I was. Disappointed
Stayed 2 nights in Jul 2025

8/10 Good

Saoussen

Liked: Staff & service, property conditions & facilities

Pas mal dans l'ensemble

Bon petit déjeuner varié. Chambre familiale en face des ascenseurs. Chambre non insonorisée. On entend les bruits du couloir et à l'étage au dessus. On est resté 3 nuits. Les serviettes et les draps n'ont pas été changés. Les draps sont troués. Pas de housse de couette mais 2 draps prenant la couette en sandwich. La tv est ancienne pas de possibilité de partage d'écran pour netflix ou autre. Le personnel est serviable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Øystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell med veldig bra beliggenhet

Fint og velholdt hotell. Vi fikk et stort og fint familierom, standarden var bra og alt virket nytt/bra vedlikeholdt og rent. Den eneste bemerkningen var at den kom med en kapsel-kaffemaskin der man fikk 2 kapsler for hele oppholdet vårt på 4 netter, kapselene kunne heller ikke kjøpes på noe supermarked. Frokosten hadde et bra utvalg. Veldig fint å ha bassenget på en familieferie, vår datter på 8 år var der hver eneste dag. Veldig fin beliggenhet med 5 min gåtur til nærmeste metro-stasjon, og så et stopp før man er i casco-viejo. Alt i alt en fin opplevelse.
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

Great hotel - nice location, walking distance from Guggenheim (although it's uphill).
Stayed 2 nights in Jul 2025

8/10 Good

FRANCISCO

Liked: Cleanliness, amenities, property conditions & facilities
Perfecto segun lo esperado
Stayed 1 night in Jun 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Un très bon accueil, nous avons mangé au restaurant de l’hôtel le rapport qualité prix est bien nous regrettons un peu que les plats n’est pas eu d’accompagnement il faut compter entre 40 et 50 € par personne. La nuit de parking pour la voiture est à 22 €. La climatisation fonctionnait parfaitement. La literie exceptionnelle. Nous recommandons cet établissement
Stayed 1 night in Jun 2025