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더 베가스 호텔 여행 후기

2.5 out of 5
더 베가스 호텔
2612 Belknap Ave, Billings, MT

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 191개" "
평점 8 - 좋아요. 1000개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 203개" "
평점 4 - 별로예요. 1000개 이용 후기 중 158개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 213개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

Shailesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great deal!
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Wesley

좋아요: 직원 및 서비스
Dated, bare bones, but clean and friendly staff.
2024년 4월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 4월 13일
Thank you for staying with us.

10/10 - 훌륭해요

Amber 님, Billings

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 4월 13일
Thank you for staying at our place. We appreciate your feedback.

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible place!’n didn’t even stay there! And couldn’t get my money back
2024년 4월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 4월 5일
We are sorry for your bad experience. However, on checking our records it seems that you have stayed with us couple of times.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are very nice and comfortable.
2024년 3월에 7박 숙박함
답변 제공: front desk staff 님, 2024년 4월 5일
Thank you for staying with us.

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Messed up stay
2024년 3월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 4월 5일
we are sorry to hear that you had a bad experience with us. let us know what we can do to make it better neext time.

6/10 - 괜찮아요

Marco

연인과의 여행, 출장 여행
Clean room
2024년 3월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 4월 5일
Thank you for staying with us.

6/10 - 괜찮아요

Lareina

가족 여행
좋아요: 직원 및 서비스
Old & outdated facilities but the staff was phenomenal.
2024년 1월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Good price for area especially for a concert night. Area has very limited food options. Room was clean, but dated and worn. Also had to provide a deposit that was higher than what was listed in the booking information.
2024년 3월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
Thank you for your feedback. We apologize for any inconvenience regarding the deposit amount and limited food options. We'll take note of your comments for improvement.

4/10 - 별로예요

Rodney Dean

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I made the reservation on expedia it listed amenities listed Resturant, breakfast, room service. game room … etc. None of these existed. we had a plumbing issue and they did not respond until I demanded service. When I checked out they refused to provide a receipt or refund a required deposit. They stated the receipts would be provided by Expedia. Also the deposit would come from Expedia. The manager was not easy to deal with.
2024년 3월에 6박 숙박함
답변 제공: front desk staff 님, 2024년 3월 18일
We are sorry to hear about the inconvenience. The game room is located on the second floor and you need to make a reservation from their website to use it. For the room services, the front desk person tells the people that if they are staying for a long time, they can just call front desk for a service. so yes, you need to request for the service and we provide that to you. your reservation was a prepaid one, so our system just says that prepaid, it won't show us the amount or to you. if you book through any third party, they give you a receipt because ours just say that it was prepaid, we are sorry for the confusion. We are trying our best, we will try to improve.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good.
2024년 3월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 3월 18일
Thank you for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

Redstar

별로예요: 청결 상태
The area the rooms could be better
2024년 3월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 16일
Thank you for sharing your feedback about the room area. We apologize for any shortcomings you experienced and appreciate your input. We are continuously working to improve our rooms and facilities for a better guest experience. Your comments will be taken into consideration as we strive to enhance our accommodations.

2/10 - 너무 별로예요

Rebecca

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was hard to understand. Carpet looked like it hasn't been vacuumed for a long time, Bed was hard. Remote for tv didn't work. Restaurant and casino were permanently closed.
2024년 3월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 16일
We apologize for the issues you faced during your stay. We are addressing maintenance concerns and improving communication with our staff. Your feedback is valuable, and we hope to welcome you back for a better experience.

6/10 - 괜찮아요

Karin 님, Winnipeg

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I can’t find any word to describe the disgustingness we faced at this place. Never go there.
2024년 3월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 12일
I am sorry to hear that you were not satisfied with your stay, it will help us to improve if you can provide the information about the things that were not as per your expectations. Thank you for staying with us.

2/10 - 너무 별로예요

Carol Anne Elaine 님, Williston

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property has become very dirty and not customer friendly at all.
2024년 3월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 3월 12일
As per your reservation information, you never checked-in the hotel, So we are not sure how you can post such a negative information when you did not even stay with us.

4/10 - 별로예요

Jessica

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy at the front desk was not very pleasant at first, not rude. He was not welcoming. The entrance has a vehicle that is smashed up right in the front to walk in, the entrance is not clearly marked. Carpets in hall and going to my room were not vacuumed. I was asked to put 50 dollar cash deposit that i would get back at check out. I was willing to over look all of that because I paid a cheap rate. I went into my room and the room doors have about a 2 inch gap between the floor and the bottom of the door. There were guest down stair and down the hall that were clearly having fun and one that was upset. They all sounded like they were in my room. They need carpet rooms because every noise echos in the room and the bed rolled and was unstable. When the bed rolled (I only sat on corner) it showed that clearly under the bed was not cleaned or maybe the employee swept everything under the bed? I did not feel safe. I was in the room a whole 15 mins and I had to leave and get a room somewhere else. I went to the desk waiting but I was uneasy about all the commotion and left my room key on the counter. The man ran after me and at that point was kind and asked how they could improve and if I was okay. However, he did not ask me to go back in to give my cash deposit back to me and did not even offer to refund one of my two nights i booked and now chose to go to a safer area as I was a female alone.For the price i mean you get what you pay for, right??
2024년 2월에 2박 숙박함
답변 제공: front desk staff 님, 2024년 3월 8일
I am sorry to hear that you were not satisfied with your stay, If you could have told the front desk person, he might have done something to help you with your concerns. as per the deposits, we take cash and card deposits, so it become difficult to tract every person's deposit by their face, that's why we check on the system before checking peole out if they had cash or card deposit, if you would have stopped by the desk, the front desk person would have done everything possible from his end to make your stay better. as far as the noises in the room goes, the quiet hours are during the night time. during the day, people are staying and enjoying in their rooms, if you could have toild this to the front desk too, they would have moved you to a different room. we are sorry for the inconvenieve.

4/10 - 별로예요

Ernesto

2024년 3월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 4월 5일
we are sorry to hear that you had a bad experience with us. let us know what we can do to make it better next time.

2/10 - 너무 별로예요

Ricardo moises

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Omg
답변 제공: front desk staff 님, 2024년 3월 4일
Hey, loooks like you were not satisfied with you stay, but according to our system, you were a no-show on your reservation, so we do not know how you can post a review without even coming to the property.

6/10 - 괜찮아요

STEPHEN

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Casino not in business. Across the street .
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 1일
Thank you so much for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Elizabeth

2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

2/10 - 너무 별로예요

Bret 님, Williston

별로예요: 숙박 시설 상태 및 시설
I paid for the room but they still ask for a deposit. I've stayed at many hotels in Billings and nobody else in town asks me for deposits.
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 25일
I am sorry that you were not happy with your stay. we take the deposit just to make sure that the guest does not smoke in the room and you get deposit back in morning. it not an extra charge. it is refundable money which you get back. it is for safety purposes to make the property smokefree and safe for everyone to stay. t

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little pricey but our room was very nice and clean. The staff is nice as well.
2024년 2월에 7박 숙박함
답변 제공: front desk staff 님, 2024년 3월 1일
Thank you so much for staying with us. We appreciate your feedback.

2/10 - 너무 별로예요

Sean

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 22일
we are sorry to hear that your stay did not go as expected.

4/10 - 별로예요

Zerrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 21일
we are sorry to hear that your stay did not go as expected, please let us know what we can do make it better the next time.

6/10 - 괜찮아요

Gretchen

2024년 2월에 4박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

6/10 - 괜찮아요

David 님, Courtenay

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Two of four washers in the guest laundry were out of service and a third one began leaking shortly after I put my wash in the fourth machine. No change machine to get quarters for laundry and no laundry soap available. There should be a dispenser in the laundry room or at least supplies at the front desk for purchase.
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 12일
we are sorry for your experience, we usually have supplies and quarters available at the front desk, but our maintenance guy was on break to bring supplies and get quarters from machines. we are sorry for inconvenience, we will try to make amends next time. thank you for staying with us.

8/10 - 좋아요

Ryan

2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
Thank you for staying with us.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 8일
Thank you for staying with us.

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are always soo accommodating and very nice!
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 5일
Thank you for staying with us.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 4일
we are sorry for the inconvenience.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately I couldn't get there for my reservation but the price was super good so not a huge loss!
2024년 2월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 3일
Thank you for your feedback

10/10 - 훌륭해요

Elizabeth

2024년 1월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 3월 24일
"Thank you for your feedback, and we appreciate your patience as we work to improve our facilities. We're glad to hear that our staff made a positive impression on you. Our team is dedicated to providing excellent service, and we're committed to making your experience with us as enjoyable as possible.

10/10 - 훌륭해요

Hollis

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks for your service
2024년 1월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 1일
Thank you for staying with us

2/10 - 너무 별로예요

Lore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like the room. I soon I enter the room I could see the see boxsprings stains, and bed sheets dirty, Toilet and washroom floor was also dirty. I understand that it is cheap but they should clean up and bed should be in a good condition.
2024년 1월에 1박 숙박함
답변 제공: chris 님, 2024년 1월 8일
Hi,We do not accept your comment as it is nothing close to reality. defaming is a new trend now so please do not defame us for self benefit.Regards,Hotel Vegas

8/10 - 좋아요

philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No breakfast. No casino. No restaurant.
2023년 12월에 1박 숙박함
답변 제공: front desk staff 님, 2024년 2월 1일
We are sorry for the inconvenience, however we are renovating our places so we will be back with better ones soon. Thank you for staying with us.

4/10 - 별로예요

Denice

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Go elsewhere
No working shower. The next morning the clerk got snarky...telling me ' nobody else complains'. The next day, i had to stay again, they tried to give me the same room, i asked if the shower had been fixed?NOPE! When i refused to take the room without a working bath, the clerk refused to give me a different room....so i had to spend an hour on the phone getting my reservation canceled.
2023년 12월에 1박 숙박함
답변 제공: chris 님, 2023년 12월 27일
Hi,Everything was working fine we did not had the NQ room. Maybe you misunderstand the accent of the person. regards,Hotel Vegas

2/10 - 너무 별로예요

William

2023년 11월에 2박 숙박함
답변 제공: front desk staff 님, 2023년 12월 27일
Sorry for the inconvenience.

10/10 - 훌륭해요

Steven

2023년 12월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 12월 14일
Thank you for your feedback.

10/10 - 훌륭해요

Rick

2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 12월 14일
Thank you for your feedback.

10/10 - 훌륭해요

dhruva

2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 12월 27일
Thank you for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom was in disrepair. Shower head coming apart, faucet old and worn. Over all an old property but less expensive.
2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 11월 14일
Sorry for the inconvenience

4/10 - 별로예요

Lynnette

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The box spring was bare and damaged, mattress was bare as well (no fitted sheet) just sheets on top. Bed frame was on wheels on a LVP floor, jump into bed and surf across rhe room! Shower head was damaged. We slept in our clothes on top of the comforter, checked out the next morning and got a room somewhere else.
2023년 11월에 2박 숙박함
답변 제공: front desk staff 님, 2023년 11월 13일
sorry for the inconvenience

6/10 - 괜찮아요

Rae

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old facility back door security lock broken and air -heat rattled and couldn’t control so we unplugged it. Front desk person was very nice
2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 11월 13일
Thank you for staying with us.

6/10 - 괜찮아요

Eugene

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: front desk staff 님, 2023년 11월 14일
Thank you for staying with us.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 11월 12일
thank you for staying with us.

6/10 - 괜찮아요

Brenda

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
The check in, room and stay were great! The negative was the late night noise of persons having a long argument. Ruined the good nights sleep i was having after a long day of driving.
2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 11월 8일
Sorry for the inconvenience.

10/10 - 훌륭해요

Leudys

2023년 11월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 12월 2일
Thank you for staying with us.

6/10 - 괜찮아요

KATHY

2023년 10월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 11월 10일
Thank you for staying with us.

10/10 - 훌륭해요

Irma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and economic
I needed a place to stay for one night, I chose this property because it was economically friendly. The room was clean and comfortable.
2023년 10월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 10월 20일
Thank you for staying with us.

8/10 - 좋아요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy to find, inexpensive and no bed bugs although there was an interesting fellow hopping around on the bed. I thought it was a spider but my boyfriend wasn't so sure. Other than that, bed was comfortable shower was hot and I slept well.
2023년 10월에 1박 숙박함
답변 제공: front desk staff 님, 2023년 10월 18일
Thank you for your feedback.