테라스/파티오

힐튼 가든 인 보이시 다운타운 여행 후기

3 out of 5
힐튼 가든 인 보이시 다운타운
348 S. 13th. Street, Boise, ID

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 821개 이용 후기 중 546개" "
평점 8 - 좋아요. 821개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 821개 이용 후기 중 69개" "
평점 4 - 별로예요. 821개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 821개 이용 후기 중 24개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite place to stay in Boise. Everything is close by. There is a bar and dining on site. The staff is always polite and the place is always clean.❤
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Bianca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and friendly staff
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Bianca, it's wonderful to read about your positive experience at the Hilton Garden Inn Boise Downtown. Your compliment regarding our prime location brings great joy to us, as we strive to offer the best of Boise right at our doorstep for our valued guests to explore.Moreover, we're delighted that our friendly team members left a lasting impression on you. They represent the level of hospitality we aim to provide to all our guests, and reading your comments is a testament that they were successful in their effort. We sincerely look forward to the opportunity of welcoming you back on your future visits to Boise.

10/10 - 훌륭해요

Christine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close walking distance
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Christine, it's great to hear that you enjoyed the convenient location of the Hilton Garden Inn Boise Downtown. Being able to experience the local area on foot is definitely a plus and we're delighted you took advantage of our close proximity to downtown. We hope to welcome you back soon for another wonderful stay in Boise.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
..
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Thank you for the fantastic rating, Paul!It's outstanding you had such a wonderful experience at Hilton Garden Inn Boise Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Marcella 님, Louisville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I couldn’t believe how friendly and helpful the staff were.
2024년 4월에 21박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Marcella, it warms our hearts to know that the team members at the Hilton Garden Inn Boise Downtown made such a positive impact on your stay. We truly believe that hospitality begins with a passionate and friendly team, and we couldn't be happier that they could assist and make your stay more enjoyable. Your kind words are a testament to their dedication and we'll be sure to share your compliments with them. We hope to welcome you back to the Hilton Garden Inn Boise Downtown in the near future.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was on the top (5th) floor and was on side of hotel that was facing a very, very busy road that had extreme road traffic ...very noisy !!! Also we tried to use the in-room controls for the heating/air conditioning to drown out the extreme road noise and did report it to the front desk
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Dave, it's clear from your review that your stay was not quite as peaceful as it should have been. We deeply regret that the road noise from outside inconvenienced you and undeniably hindered your relaxation. In an urban setting like ours, environmental noise can sometimes be a challenge. However, we do our best to ensure that such issues are kept to a minimum.It's also noticeable that you had some trouble with the heating and air conditioning systems in your room; this concern was duly noted and addressed with our maintenance team. While we recognize that your experience was less than ideal, your feedback is, however, invaluable toward our pursuit of excellence. Thank you once again for sharing your experience. We sincerely hope to welcome you back in future stays.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loud room
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Mary, your feedback is greatly appreciated. We are sincerely sorry to hear that you encountered noise disturbances during your stay. It is our goal at Hilton Garden Inn Boise Downtown to provide an environment that is both welcoming and comfortable for all of our guests. We will work diligently to address your feedback and ensure that you have a more peaceful experience in the future. We hope you will give us another opportunity to prove our commitment to your comfort and satisfaction.

10/10 - 훌륭해요

Susan Seelye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about it, well located to the main downtown area, the staff was excellent, breakfast buffet quite good, and the room was updated and spacious. I'd definitely stay there again.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Susan, it's truly a joy to know that your experience at the Hilton Garden Inn Boise Downtown was highly satisfactory. Your affection for our prime downtown location underscores our commitment to provide convenience for our guests, and it's delightful to know that you appreciated our efforts.Our team members strive to deliver exceptional service, so your acknowledgment of their excellence is deeply encouraging. We're also thrilled to know you've found our breakfast buffet to be more than satisfying. We always aim to delight our guests with a variety of delicious options.Your positive comments regarding our updated and spacious rooms further affirm our efforts to ensure a comfortable stay. We strive for every guest to leave with lovely memories and a desire to return, and it seems we succeeded with your stay.Recognizing your keen interest to stay with us again is the highest compliment we could receive. The entire team at Hilton Garden Inn Boise Downtown eagerly awaits your return for another wonderful experience.

10/10 - 훌륭해요

Samuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. Everything worked well and was clean. Parts of the room looked like they could use a little updating but overall it was a great stay
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Samuel, it's delightful to read about your positive experience at the Hilton Garden Inn Boise Downtown. Indeed, our team members strive to offer exceptional service, and your acknowledgment verifies their efforts.Maintaining cleanliness and functionality throughout the premises is one of our highest priorities, and it is pleasing to know that you found these aspects well catered for. Rest assured, your feedback concerning certain areas of the room that may benefit from an update has been noted. We continuously aspire to improve and these particular insights will be seriously considered during our next round of upgrades.It's wonderful to know that, overall, your stay with us was enjoyable. We at Hilton Garden Inn Boise Downtown are eager to provide you once more with a wonderful experience on your next visit.

8/10 - 좋아요

Candy 님, San Mateo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to main highway so was very loud if room on same side as road
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Thank you for taking the time to share your 4/5 review with us, Candy.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

10/10 - 훌륭해요

Tyler

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Tyler, thank you for taking the time to share your experience. As your rating suggests a positive experience at Hilton Garden Inn Boise Downtown, we're grateful for your feedback. We strive to create memorable experiences for our guests and are pleased to hear that we could accomplish that during your stay. We appreciate your business and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Arny Yosef

It was great
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Arny, thank you for sharing your experience at Hilton Garden Inn Boise Downtown. We are pleased to hear that you had a great stay with us. We strive to ensure our guests have a memorable and enjoyable time. It's wonderful to know that we succeeded in this regard during your visit. We eagerly anticipate your next stay at Hilton Garden Inn Boise Downtown.

8/10 - 좋아요

holly

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Holly, thank you for sharing your rating. It's truly rewarding to see our efforts reflected in positive guest experiences. We're incredibly grateful for your feedback as it helps us strive for excellence in all areas. Your future visits at Hilton Garden Inn Boise Downtown are eagerly awaited, and we aim to surpass your expectations during each one. Please feel free to share more details of your stay on your next visit—or drop us a note anytime. We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Monte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Monte, thank you for choosing to stay at Hilton Garden Inn Boise Downtown. We are delighted that you had a positive experience. We look forward to welcoming you back in the future for another superb stay.

8/10 - 좋아요

Buddy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is pricey better off getting McDonalds
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Buddy, thank you for taking the time to provide feedback after your recent stay. We understand that you found the cost of breakfast to not align with your expectations. At Hilton Garden Inn Boise Downtown, we strive to ensure that our price points offer value, particularly when considering the variety and quality of our breakfast options compared to fast food alternatives. We appreciate your insight and will take it into consideration as we continually review our pricing. We look forward to the opportunity to serve you again and hope to better meet your expectations in the future.

10/10 - 훌륭해요

Mashell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The parking garage was a nice option, the staff was very friendly, the room was very bright and super clean. One of my favorite things was the setup of the room and how it offered some good storage spaces. I loved that the room could be clean while living out of a suitcase
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Mashell, it's fantastic to read about your positive experience at the Hilton Garden Inn Boise Downtown. We are thrilled to hear that you found our parking facilities convenient and appreciated the welcoming attitude from our team members.Moreover, we're thrilled to hear that you enjoyed the brightness and impeccable cleanliness of the room, an element we put a high premium on for the comfort and satisfaction of our guests. Your comments regarding the room layout and effective storage options are greatly appreciated as this is an area we take pride in; we are delighted that it added comfort to your stay.Your comment on being able to maintain room cleanliness even while living out of a suitcase is absolutely wonderful. At Hilton Garden Inn Boise Downtown, we aim to provide a space that feels like a home away from home, offering the functionality and comfort to our guests no matter how they choose to stay.Thank you for such a positive review, and we hope to provide another fantastic experience the next time you're in town.

8/10 - 좋아요

Alysa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Road noise is very bad in room next to the road.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Alysa,Thank you for sharing your feedback regarding your stay at Hilton Garden Inn Boise Downtown. We appreciate your candid remarks about your room's location. It's regrettable to learn you experienced difficulties due to the external noise. We strive to ensure our guests have a serene and comfortable environment and your experience shows we have areas for improvement.For a more tranquil experience in the future, we recommend requesting a room facing away from the street during your reservation or at check-in. We are always more than willing to accommodate such requests when availability allows. We believe this could provide a considerable improvement to your comfort and satisfaction.Once again, thank you for your valuable review. We hope to have the pleasure of serving you again at Hilton Garden Inn Boise Downtown with a more satisfactory stay.

10/10 - 훌륭해요

Rebecca

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so nice! The location is awesome!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Rebecca, it's fantastic to hear of your recent visit to Hilton Garden Inn Boise Downtown. We greatly appreciate your recognition of our team members' amiability as providing an excellent guest experience is one of our top priorities. We also couldn't agree more on the excellent location of our establishment, we're certainly delighted that this aspect contributed positively to your stay. We believe it's our unique blend of genuine hospitality and prime location that sets Hilton Garden Inn Boise Downtown apart, and we couldn’t be happier to know you experienced it. We eagerly await your return, hopefully, in the near future.

4/10 - 별로예요

Kathy

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and hot tub closes at 10pm instead of staying open 24 hours. The pool is small and the hot tub water was yellowish. The pool was full of one large family and there was no room for others to go in the pool unless they wanted to endure angry stares and stand in an over crowded pool. The hot tub already had four people in it and they did not look like they were ready to budge. I believe this party intended to stay the until 10pm close time. It was already 8:46pm so there was no chance that I could comfortably use the pool or the hot tub. Another problem was that I had pay for parking. I've never experienced this at a hotel that is accommodating guests. The room was nice but the amenities that meant most to me- the pool, hot tub and parking, were not available or available at an extra fee.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Kathy, your review gives a clear picture of the areas where improvements are desired. It's unfortunate to hear that your stay did not meet your expectations due to the pool and hot tub experience, as well as the unexpected parking fee.In terms of pool accessibility, it's disappointing to hear of your discomfort due to the large group occupying the area. We strive to ensure all guests are able to enjoy the amenities, and we regret that you felt unable to do so. The experience you described is definitely not the relaxing time we want for our guests. Regarding the pool's hours and conditions, we aim to balance guest enjoyment with necessary maintenance. The hours of operation are designed to ensure this, but we will certainly forward your comments to the relevant departments.As for the parking fees, we aim to be as transparent as possible about all costs related to the stay. We understand it was a surprise to you, and we encourage guests to verify any potential fees when making reservations to help avoid situations like these.It's pleasing, at least, that you found the room nice. Our team invests significant time and effort into keeping our rooms comfortable and well maintained, thus, your words are encouraging.Your feedback presents us with opportunities for improvement, and we assure you we take such reviews seriously. We hope you understand the points raised and we sincerely apologize for any disappointment, and we look forward to rectifying these issues to deliver an enhanced experience in the future.

6/10 - 괜찮아요

Jason 님, Seattle

좋아요: 숙박 시설 상태 및 시설
The hotel had a strange odor and when I checked out early there was no one at the front desk.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Jason, we're sorry to read about the aspects of your stay that left you unsatisfied. Owing to your feedback about the peculiar smell, please know that our top priority is the comfort and satisfaction of all our guests, and rooms are maintained in line with the highest standards of cleanliness. We apologize if the condition fell short of what you expected and are currently investigating this.We've also taken note of your comment about the absence of any team members at the front desk during your early check-out. We sincerely apologize for any inconvenience you might have experienced due to this. Our team is generally recognized for their dedication and punctuality, and it's evident we missed the mark on this occasion. This has been brought up with our team to prevent such situations from happening again.We do hope you'll consider giving us another chance to turn your experience around on your next visit to Boise.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location and friendly staff
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thanks for the fantastic review, Laura!It's excellent you had such an amazing stay at Hilton Garden Inn Boise Downtown! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing negative about the stay was i had to pay for parking.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Mike, thank you for taking the time to share your experience at Hilton Garden Inn Boise Downtown. We appreciate hearing that your overall stay was enjoyable, although we realize the paid parking arrangement became a minor point of discontent. We understand that any additional cost can affect the overall sentiment of the visit and we're sorry for any inconvenience this may have caused you. We look forward to an even better stay next time you visit Hilton Garden Inn Boise Downtown.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean spot on the edge of downtown Boise.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
James, it's delightful to hear you appreciated the cleanliness and location of the Hilton Garden Inn Boise Downtown. It's paramount for us to ensure our guests have a pleasant experience, and your acknowledgment of the pristine surroundings further motivates us to maintain our high standards. Plus, our location is indeed uniquely positioned on the outskirts of downtown Boise, providing an easy gateway to explore the local area. We hope the next time you're in town, you'll choose us again for another pleasant experience.

6/10 - 괜찮아요

sophia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not stay there again parking is way to expensive
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Sophia, your feedback is greatly appreciated, and it's unfortunate that the parking expenditure has caused you discomfort. Understanding the importance of yielding a comprehensive, budget-friendly experience, we apologize if this didn't meet your expectations. Please know that our pricing is competitive with the local area and reflects the convenience and security we aim to provide for our guests. Nevertheless, your sentiment is taken to heart and will be part of the ongoing discussions we have to improve our services. We dearly hope you might reconsider your decision and give us another opportunity to demonstrate the value we aim to provide, beyond the aspect of parking.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect. Came as a single female. Wonderful. Never need to leave.
답변 제공: Customer Service 님, 2024년 3월 5일
Mark, it brings great joy to know that you found your stay at Hilton Garden Inn Boise Downtown absolutely satisfying. Your acknowledgement of the safe, friendly and accommodating environment for our single female guests is most gratifying. We take pride in catering for all our guests' needs, aiming to design an experience so pleasant and fulfilling that you don't feel the need to step outside our doors during your stay. Your 'perfect' description genuinely brightens our day. We're looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will stay any time we have business in Boise.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Sandra, it's truly delightful to hear about your positive experience at Hilton Garden Inn Boise Downtown. We are pleased to know that the hotel stood up to your expectations, accommodating your business needs proficiently. Being your go-to lodging option any time you have business in Boise is an honor and a compliment to our dedicated team. We look forward to providing you with excellent service during your next stay. Thank you for sharing your review.

4/10 - 별로예요

Ken

좋아요: 청결 상태, 직원 및 서비스
The street noise was horrible. I could not sleep. The room had no character. Hospital rooms have more warmth.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Ken, we deeply regret to learn of your recent experience. It concerns us to hear that you encountered disruptions in your rest due to the level of outside sound. Tranquility in our accommodations is vital for our guests, and we understand the essential role it plays in ensuring a pleasant stay. We are actively looking into soundproofing solutions to provide a serener environment for our guests in the future.It's disheartening to hear your feedback regarding the ambiance of the room as well. We strive to offer comfortable, appealing accommodations that give our guests a sense of warmth and restfulness. Your comments have given us the opportunity to reassess the decor and atmosphere to enhance our guests' experiences moving forward.We hope you will consider giving us another opportunity to restore your confidence in our dedication to the comfort and satisfaction of our guests. In the future, we are confident we can deliver an experience more in line with your expectations and our rigorous standards.

10/10 - 훌륭해요

jeronimo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Jeronimo, your high rating score speaks volumes and we truly appreciate it. We at Hilton Garden Inn Boise Downtown are glad you had a pleasant visit. We're looking forward to the opportunity of hosting you again.

10/10 - 훌륭해요

Racheall

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Racheall, thank you for sharing your feedback. It's wonderful to hear that your experience was a pleasant one, and we do appreciate your recognition. Our aim is to provide the best to every guest, and your positive rating suggests we achieved that with your visit. We're looking forward to your next stay with us at the Hilton Garden Inn Boise Downtown. We anticipate the opportunity to provide you another enjoyable experience.

10/10 - 훌륭해요

Kaylie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Thank you for the 5 out of 5 rating, Kaylie!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Boise Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 - 괜찮아요

Christopher

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Christopher, thank you for taking the time to rate your recent stay. It seems that some aspects of your experience may not have met your expectations and for this, we sincerely apologize. As a valued guest, we strive to ensure each stay is memorable and enjoyable. We're committed to continuous improvement and we'd appreciate the opportunity to better understand the specific areas that need enhancement. We'd be grateful if you could share more detailed feedback about your experience. We hope for another chance to make your next stay a more desirable one.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convent to everything
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Lori, it's wonderful to hear that you found the Hilton Garden Inn Boise Downtown ideally located. We're delighted that you enjoyed the convenience our location offered, aiding the pleasure and ease of your stay. We look forward to welcoming you again soon for another excellent experience.

4/10 - 별로예요

Yvonne

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not like how dirty all the furniture was and the cheap bedding. Bathroom was also very dirty and on top of that, the heater was broken. Not a fun experience. Especially because we had to stay due to a severe emergency.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Yvonne, thank you for taking the time to share your thoughts.It is regrettable to learn that your experience with us did not meet your expectations and we sincerely apologize for the state of cleanliness you encountered during your stay. Maintaining a clean environment is one of our top priorities, and it's disheartening to hear that we fell short in this area. Ensuring our guests' comfort is crucial to us, and we appreciate you bringing this to our attention. We'll be sure to take your feedback into consideration as we continually strive to improve our accommodations.Furthermore, we're genuinely sorry for any inconvenience you may have experienced with the functioning of the heater. We do have team members available 24/7 to ensure all guest issues, especially ones as important as this, are addressed promptly. Please know that your comfort is very important to us, and to that end, we have processes in place to address such concerns swiftly.We understand that our hotel was more than just a vacation spot for you, and we would like to extend our well wishes during this severe emergency you've mentioned. We regret that we did not live up to provide a pleasant and comforting stay in such circumstances.Thank you once again for your feedback. We are committed to learning from these experiences and making the necessary improvements to enhance our future guests' stays.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean, good staff, good location.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Michael, it's truly heartening to hear that your stay at the Hilton Garden Inn Boise Downtown lived up to your expectations. It seems that you appreciated the cleanliness of the property, which is something that our dedicated team members take great pride in maintaining to create a relaxing and inviting environment for our guests.Additionally, you've made note of our prime location, a feature that we feel significantly enhances the guest experience, granting easy access to some of Boise's popular attractions, dining spots and local businesses.Most of all, we're pleased that our team members' service standards have stood out and made a positive impact on your experience. We believe in the power of hospitality and are always striving to create memorable stays for our guests.We hope that you will keep Hilton Garden Inn Boise Downtown in mind when planning your next trip to our lovely city. Thank you for making us your choice of accommodation and taking the time to share your feedback. We're looking forward to welcoming you back in the future!

10/10 - 훌륭해요

Jane

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Thanks, Jane! It's outstanding your time at Hilton Garden Inn Boise Downtown was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Vincenzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is awesome. Especially in the kitchen, they were as good as any 4 seasons. the breakfast was amazing.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Vincenzo, it is a pleasure to read your kind words regarding your experience at the Hilton Garden Inn Boise Downtown. Delight fills us knowing that our team members, especially those in the kitchen, made such a positive impression on you. The comparisons made with the prestigious four seasons servicing is truly uplifting.Furthermore, we are pleased to hear that the breakfast served was nothing short of amazing. It's always a joy to know when guests appreciate the culinary efforts of our kitchen team.Thank you once again for sharing your review. The Hilton Garden Inn Boise Downtown looks forward to being your downtown Boise choice for future visits to the city.

10/10 - 훌륭해요

John

연인과의 여행
👍
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
John, thank you for taking the time to leave a quick thumbs up for the Hilton Garden Inn Boise Downtown. While your review might be concise, the positive sentiment is clear. We are thrilled to perceive that your stay with us was enjoyable. Our team at Hilton Garden Inn Boise Downtown will be excited to learn that their efforts have been recognized with such positivity. Knowing our guests are satisfied fosters our commitment to service excellence. We look forward to welcoming you back in the future, creating more wonderful experiences.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent. Room was very clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Lisa, it's brilliant to hear that your stay at Hilton Garden Inn Boise Downtown exceeded your expectations. Your compliments regarding the excellent customer service truly mean a lot. We believe it's the little details, like attentive service, that make a stay memorable.It's also wonderful that you found your room to be very clean and comfortable. Ensuring a pleasant and clean environment for our guests is one of our top priorities, so your feedback is very encouraging.Thank you for taking the time to share your experience. We can't wait to welcome you back to Hilton Garden Inn Boise Downtown in the future for another stellar stay.

6/10 - 괜찮아요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Henry, thank you for taking the time to rate your recent stay though we're sorry to hear that your experience didn’t quite meet your expectations. We’re always working to improve our guest experience, and your feedback is an invaluable part of that process. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Koti

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for sharing, Koti!At Hilton Garden Inn Boise Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel restaurants at walking distance
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Samuel, we're tremendously pleased to learn about your wonderful experience at the Hilton Garden Inn Boise Downtown! It sounds like you had a fantastic time with us, enjoying not only our facilities but also the accessibility to numerous local dining spots. Our location's proximity to various restaurants is an asset that we always aim to emphasize for our guests' enjoyment. We truly thank you for acknowledging this feature and glad it added value to your overall hotel experience. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for sharing your positive feedback.

10/10 - 훌륭해요

Michael L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Michael, it's fantastic to hear that you had a satisfactory stay with us. We strive to provide exceptional experiences at Hilton Garden Inn Boise Downtown, and we are always delighted when we receive such positive feedback. We're looking forward to your next stay with us and hope to exceed your expectations once more.

10/10 - 훌륭해요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got this room at a good price last minutes. Few things I didnt like was that it didnt supply any makeup remover wipes like hotels normally do and there wasn't a fan switch for the bathroom. Other than that it was great. Fast check in and easy parking. Parking did cost $15 which seemed like a lot, but it was in the parking garage behind the hotel. Bedding and pillows were comfy. Room was warm when we arrived but we turned the ac on and it cooled down perfectly. I would stay here again for sure.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Taylor, thank you for sharing your recent experience with us.It's pleasing to hear that you considered your stay at the Hilton Garden Inn Boise Downtown a great one. It's our top priority to provide a comfortable and efficient experience, as reflected by your acknowledgement of the fast check-in process and the convenience of our parking facilities. We are glad that our comfortable bedding and effective air conditioning system also met your standards.However, we do acknowledge the areas you have pointed out for improvement. We understand that our guests may miss the convenience of certain amenities such as makeup remover wipes and a bathroom fan switch, and we are taking your feedback into account as we continually strive to enhance our guest experience. Furthermore, we appreciate your comments regarding the parking fee. While we make every effort to keep necessary fees as low as possible, downtown parking can sometimes be a premium expense.Looking forward to your return, we're certain that you'll have an even more enjoyable stay the next time. Our team members constantly strive to go the extra mile for our guests, and your feedback is invaluable in achieving this.Thank you for choosing to stay with us and we anticipate welcoming you back to the Hilton Garden Inn Boise Downtown in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing stay
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
It's clear that you had a wonderful experience at Hilton Garden Inn Boise Downtown and enjoyed every moment with us. We're delighted that your stay was described as "amazing". Our team members constantly strive to provide outstanding service and create an enjoyable experience for every guest, and it's fantastic to hear that it has been recognized and appreciated. We look forward to the pleasure of serving you again at Hilton Garden Inn Boise Downtown and making your next visit another amazing one.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to walk around downtown Boise.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Lisa, thank you so much for your delightful review! It's wonderful to know you found the Hilton Garden Inn Boise Downtown in an advantageous location, allowing you to easily explore our lovely city. We trust that the convenience of our positioning contributed to an enjoyable stay and we appreciate the fact that you acknowledged this. We hope that we'll have the pleasure and privilege of welcoming you back the next time your travels bring you to downtown Boise.

10/10 - 훌륭해요

Paulina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Paulina, it's a joy to see that your stay was enjoyable. We trust you found everything to your liking at the Hilton Garden Inn Boise Downtown. A wonderful stay is what we aim for each and every time. We're looking forward to welcoming you back soon.

10/10 - 훌륭해요

Arnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and responsive staff. Clean facilities and walking distance to multiple needs. Uber ride from and to the airport from here was 12-15 dollars. My 9 y/o enjoyed the pool. It was small but perfect for a small group and was 5 feet at its deepest end.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Arnie, it's great to hear about your positive experience at Hilton Garden Inn Boise Downtown. Our team is pleased to know that you found them friendly and responsive. A clean environment is essential to a comfortable stay, and we're glad our facilities lived up to your expectations.The convenience of our location is indeed a major advantage for our guests, and we're delighted you could make the most of it by being within walking distance to multiple amenities. Additionally, we appreciate the feedback about the transportation to and from the airport. Sharing such information provides great value for future guests planning their trips.It warms our hearts that your 9-year-old enjoyed the pool. We understand that having recreational options like our pool can greatly enhance the enjoyment of our guests' stay. Even though it might be small, we aim to provide a pleasant and safe swimming area for our guests.At the end of the day, every detail counts towards an optimal guest experience, and your delightful instance brings us immense satisfaction. We hope you choose to stay with us at Hilton Garden Inn Boise Downtown again in the future for another memorable experience.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
I loved my stay here! The facility was super nice and very clean. The bed was comfortable. All the staff were super nice and helpful! It’s in a great location and from it, you can walk to everything in Downtown Boise! If I’m ever back in downtown Boise, I will be staying here again.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
We're delighted to know you enjoyed your stay at Hilton Garden Inn Boise Downtown! It brings joy to the team that you found our location convenient, offering easy access to walk to everything in Downtown Boise. It's fantastic to hear that the cleanliness and comfort of our facilities met your expectations, and we're immensely proud that our team members made a positive impression with their helpful attitudes.Returning guests are the biggest compliment we can receive, and it's greatly encouraging to hear that you plan to stay with us again during any future visits to downtown Boise. We truly look forward to welcoming you back and offering another delightful experience.

2/10 - 너무 별로예요

Larry

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run from this Hilton do not walk.
The Hilton Garden Inn in Boise, ID was awful. The bed had a box spring cover on it that was ripped and old. The room was dull and unattractive. The furnace ran all night long while making a grinding noise. It was very hard to sleep. We asked for a bottle of water, they informed us they would have to charge us for the water only Diamond members get water and the internet was $4.95. Then to add insult to injury, they have zero parking, you have to use a City of Boise parking garage that charges you $15.00 per night. All of this goodness for only $203.00. We will not be staying at a Hilton again if this is an example of their services and accommodations.
2024년 1월에 1박 숙박함