Thank you for the great review! :)

Gracias por la resena

I'm glad you were comfortable during your stay :) Thank you so much for your business Petra and taking the time to leave us this awesome review. You're the best!

Kathleen, thank you for the great review!

Thank you for your review!

Hello Chris, thank you for leaving us a good review despite being disappointed in our breakfast over the weekend. Our menu changes daily, it has nothing to do with Covid. That particular week we offered bacon on Thursdays, Sausage Links on Mon, Tues, Weds and on Fri, Sat Sun the protein option was sausage gravy. I'm sorry for the inconvenience but we would love to have you again in the future.

Hello, I'm sorry you were not 100% satisfied with your stay. We try our best to make sure all our guests are comfortable and happy to stay with us.

Hello Phyllis thank you for choosing us for your travel needs. We appreciate your business and are very grateful for the kind review.

I'm sorry your experience was less than satisfactory. We would like to have you back again to show you that this was just an exception. We strive to make sure all our guests are 100% satisfied with our services.

I am very sorry that you did not enjoy your stay. I understand that there were a number of issues that took place at once this past week and I tried very hard to resolve them in a timely manner but completely understand how the issues affected everyone. I hope you give us another chance to make things right.

Thank you Matthew for taking the time to leave us a good review, we appreciate you :)

I apologize Jennifer for not meeting your expectations. I understand there were several issues this past week that I tried to resolve as quickly as possible. I know it was a disappointment and hope you give us another chance to make things right.

Hi Molly! thank you for leaving us such a great review, we appreciate you tremendously.

Thank you for the great review!

Thank you Andrew for the great review! We hope you will stay with us again soon!

Thank you for the great review! We hope to see you again soon!

Thank you for the review! Please let us know if there is anything we could have done differently to make this a 5-star experience for you.

Hi Alexzander, Thank you for taking the time to leave us this amazing feedback :) I'm glad you enjoyed your room and hope that your stay here was good. Can't wait to have you with us again sometime.

Hi Steven, I'm so glad your family enjoyed the waterslide here! We truly appreciate you and hope to see you again sometime.

Thank you for the great review! We hope to see you again soon!

I'm sorry you felt we dropped the ball during your stay. We would love if you would come stay again, so we can show you that this was just an exception.

Hello Tiffany I am sorry that your stay here was less than satisfactory, please feel free to let me know what we could've done to make your stay better.

Gracias Esteban por dejarnos un buen respuesta, te agradesmos mucho! :)

Hi Mathew! thank you for taking the time to leave us this amazing feedback. I'm glad that you enjoyed the comfy pillows.

We are sorry you are not 100% satisfied with your stay. Please let us know if there is anything we can change to make your next stay better. We appreciate your kind words about our staff! We would like to have you back sometime soon!

Hi Will. Thank you for your amazing rating. I'm sorry to hear you were double charge, I am happy to help with any billing issues if you haven't received your money back.

Hello Oscar we appreciate you taking the time to leave us such great feedback. Hope to see you again :)

Dustin! Thank you for the 5-star Review!

Thank you so much for the 5 star revied Danielle! We hope to see you again!

Thank you Tamara for taking the time to leave us a review. I will use your feedback to coach my team to be more compassionate towards our guests when situations arise. We hope to see you again in the future.

Hello Zuyin. I'm sorry that your stay was not satisfactory. We do not allow any food or drink in our pool area at all whether alcoholic or not. There are signs posted everywhere but it may be that guests snuck it in without staff knowing. Same goes for unleashed pets. At no time should pets be unleashed in our hotel. If we see it, we put a stop to it or ask them politely to check out.

Hello Reford, thank you for taking the time to leave us a review, if there is something more we could have done to make your stay better, please let us know.

I'm sorry that your stay was less than satisfactory Amanda, please feel free to reach out and let me know what we could've done better.

Hi Robert, I'm sorry that it seems the reservation was messed up. We are actually labeled Longmont/Boulder as we are located next to 119 on the foothills of Boulder but there is a HIExpress labeled Firestone/Longmont that is actually Firestone. I'm not familiar with the Barn Park but you may have been at our location as we do have lots of grassy area behind our property. I can't thank you enough for the great review despite the mix up of our location due to our names. We appreciate you!

I am so happy that you returned to visit us with your family :) thank you for taking the time to leave us a wonderful review. I am glad you enjoyed the pool, rooms and comfy beds. Hope to see you again in the future.

Hi Janet. I'm glad that you enjoyed your stay and would like to thank you for taking the time to leave us an amazing review :)

Thank you so much for the wonderful review Tamara, we appreciate you and hope to see you again sometime.

Hello Mark, I'm sorry to hear that your stay was less than satisfactory. I did hear about the issue that happened with the car. We have never had that happen before in the 15 years that I have worked here. It was unfortunate. The best we could do was to report that to the police. As for my staff, we definitely have plenty of staff and I allowed them to make their schedule for the holidays. There were some who did doubles, turnarounds or split shifts but purely by choice. I would never force anyone to work long hours. Sometimes it can be more than what we expect it to be. I speak from experience as I too used to work the front desk within those past 15 years. Our pool is not chemically fed by machines but we do test it everyday several times per day. If something is ever off we are able to take a sample to the pool store down the street and there is definitely something that can be done to correct it, if off. It's possible you were speaking with someone who is new. Anyhow, I'm sorry we failed you, but you are correct not all Expresses are operated the same and although you won't return here don't let us dropping the ball affect your outlook on other IHG properties :(

Hi Richard! I'm glad you enjoyed breakfast. I'm sorry the heat was loud, I will figure out the room number and have maintenance check it out. Hope to see you again sometime :)

Thank you Courtney for your amazing feedback. We're so happy that you enjoyed your experience. Can't wait to see you again sometime in the future.

I'm sorry your stay was less than satisfactory Bilyon. We really can't discriminate other guest however our rooms should be guest ready and I'm sorry your room was not. We dropped the ball during your stay and I will be sure to check the issue out and get it corrected. Hopefully you give us another chance.

Hi Kenneth, thank you for taking the time to leave us a review. If there is something more we could've done to make your stay here exceptional, please let us know :)

Thank you for your amazing review Jessica! We appreciate you :)

Hi Niki, thank you so much for taking the time to leave us a great rating :) we appreciate you!

I'm sorry your stay was less than satisfactory. We do balance our pool several times a day and when we received a complaint we sent our maintenance in right away. Our PH was at 7.2 and we were slightly low on chlorine which made sense after a big wedding party had been in house. Our pool was foggy due to several guests swimming in clothing. I am truly sorry for that. We do our best to make sure that our pool area is appealing. I'm sorry we dropped the ball during yoyur stay.

Hello Michaela I'm sorry that you didn't enjoy your stay due to our pool area. We try our best to make sure that it is appealing to all our guests. We had a busy weekend which made our pool area not so appealing but our chemicals were okay. We are required to balance and document daily which we do. I'm sorry we dropped the ball during your stay with our pool area.

Omgosh Phillip, you're the greatest! we can't thank you enough for your kind review!

Thank you so much for your kind words, we appreciate you :)