외관

슈어스테이 호텔 바이 베스트 웨스턴 블로잉 그린 노스 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 951개 이용 후기 중 362개" "
평점 8 - 좋아요. 951개 이용 후기 중 363개" "
평점 6 - 괜찮아요. 951개 이용 후기 중 127개" "
평점 4 - 별로예요. 951개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 951개 이용 후기 중 44개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Mike

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building has some heavy wear and tear but I couldn't be happier with the staff and the overall stay. They were incredibly accommodating and helped us get an early check in which we really needed and they were really cool about everything. Would definitely stay there again.
2024년 4월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 25일
Thank you for your glowing rating and feedback! We're delighted to hear that your stay was memorable, particularly thanks to the outstanding interaction with our team members. Our staff goes above and beyond to ensure that our guests have a wonderful experience, and we're thrilled that they made a positive impression on you. Your recognition of their efforts means a lot to us, and we look forward to your next visit.Regards, Victor Patel, GM

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice find. Easy off/on I-65. Close to gas, food, Starbucks. This was a simple overnight stay for us breaking up a longer drive. Would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 14일
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Victor Patel, GM

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a clean, quiet, properly equipped room. They gave me a ground floor room when I requested so I didn't have to carry bags upstairs and I could park right outside my room door for loading/unloading and keeping an eye my car (no need in that area, I just like to.) Only two things I noticed: -the water pressure in the room was very good but the restrictor in the shower head reduced that greatly, may not be in the hands of the hotel. -the TV only had one channel, remote worked for power on/off and volume but no channel change (no I didn't report it, just gave up and went to sleep) Would stay there again.
2024년 4월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 14일
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Victor Patel, GM

8/10 - 좋아요

Angela

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Close to highway & well lite.
2024년 4월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 14일
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 - 괜찮아요

Pam

2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 14일
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Victor Patel, GM

8/10 - 좋아요

Lorne

2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 4월 21일
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Victor Patel, GM

8/10 - 좋아요

Topside

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very convenient budget motel for a place to sleep off the highway. Clean and friendly staff at checkin.
2024년 3월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2024년 3월 31일
Dear Topside,Thank you for your great review. We are delighted you had a great stay and enjoyed exploring our beautiful and vibrant city. It was an absolute delight to host you and we cannot be happier to read the experience you had was outstanding with all elements of your stay being up to standard. Our team at SureStay by Best Western Bowling Green North will be elated to learn that they were able to create such a memorable experience for you. We look forward to welcoming you back soon!Regards,Victor P., GM

10/10 - 훌륭해요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very clean and very well kept up. Bed was comfortable for my husband but a little firm for me. I would have appreciated a softer pillow. It would have been nice to have had a hot breakfast like waffles, eggs, and sausage with the price paid for the room but we did appreciate what was offered. I enjoyed staying here and would stay again! Thanks for keeping on top of your facilities!
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 30일
Thank you for your generous evaluation of your stay. Your satisfaction with your stay and the service provided by our staff has made my day. We take great pride in providing top-quality service to meet the needs of our guests, and it's always a joy to learn that we have done so. We will make sure to give credit to every team member involved in delivering you a smooth and seamless experience with no issues. We look forward to the opportunity of welcoming you back many times in the future.Regards, Victor Patel, GM

8/10 - 좋아요

Susan

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy but the Rooms were clean and it was very nice to park directly outside my room on the first floor to unload my dog and her crate.
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 30일
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Victor Patel, GM

8/10 - 좋아요

Brinna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place for a quick stop. Was not a fan of staff banging on my door two hours before check out. Or the crust on the shower head.
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 30일
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

8/10 - 좋아요

Susan

반려동물 동반 여행
I requested a first floor room because I brought my dog on this trip and I was given a first floor room adjacent to the parking lot for easy unloading and loading. Plus there are several large grassy lots on the other side of the parking lot. Three light bulbs were burnt out in the room but maintenance was quick to remove and replace these bulbs and remedy the situation.
2024년 3월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2024년 3월 20일
Hi Susan,Thank you for your review and for choosing our SureStay by Best Western Bowling Green. I'm especially appreciative of your kind recognition of our outstanding staff. We know how lucky we are to have such a wonderful team of employees who really put their whole heart into their work here! We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. Also, I bet we were a great base to enjoy all the fun of Bowling Green with your dog. I hope you'll be back soon for another fantastic stay. See you real soon!Best,Victor Patel, GM

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great young guy working the checkin desk. He pointed us to an awesome Mexican restaurant around the corner.
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 16일
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Victor Patel, GM

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is definitely an older style motel, but it is well maintained and in good shape. In a way, it felt like a time capsule. Our one complaint is that there was no breakfast, as had been promised. In the breakfast area we found only coffee, two breakfast rolls and one little tub of peanut butter.
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 14일
We appreciate your feedback following your stay with us. Your rating is instrumental in helping us enhance our service standards. It appears that we had some shortcomings, and for this, we sincerely apologize. Our objective is to create a welcoming, relaxing, and unique experience for all our guests. Please be assured that your feedback is invaluable to us and will be used to improve our service delivery. On a brighter note, we're glad to know that the remainder of your stay was enjoyable! We're thankful for your choice in staying with us and we hope for another opportunity in the future to fully demonstrate the quality and excellence of our services.Regards, Victor Patel, GM

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
A good first stop on a road trip to Texas.
2024년 2월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 7일
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

10/10 - 훌륭해요

Sue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just across the street from the corvette museum!
2024년 3월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 3월 4일
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Victor Patel, GM

8/10 - 좋아요

Don

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean. Part of Best Western. There was only parking on one side and we had a room where we had to go through a breezeway, There was a grassy area right outsidethe room so there was pleanty of room to walk the dog,
2024년 2월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 2월 25일
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Victor Patel, GM

8/10 - 좋아요

Glenn

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Very nice parking lot. Easy access. Close to Corvette plant and museum.
2024년 1월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 1월 28일
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Victor Patel, GM

6/10 - 괜찮아요

Heather

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 1월 11일
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Victor Patel, GM

10/10 - 훌륭해요

Gayle 님, New Smyrna Beach

2023년 12월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2024년 1월 7일
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 12월 28일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

10/10 - 훌륭해요

Jazmin

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 12월 28일
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Victor Patel, GM

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quiet
2023년 12월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 12월 21일
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Victor Patel, GM

2/10 - 너무 별로예요

Jason

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Non-Smoking room definitely smelled of cigarette smoke. Smoke detector on the wall had been tampered with. Dead bugs on the floor and not even an apology from front desk clerk when I explained why I would not be staying the night.
2023년 12월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2023년 12월 12일
Dear Jason,My heart sank to know that you left the hotel feeling this way and that we hadn't had the opportunity to try to make things better while you were with us. It is clear, on the occasion of your visit, we did not meet expectations or our usual high standards of service and I am really sorry to hear this. We do appreciate that you brought the issue with the smoke detector to our attention. We care very much about how this experience made you feel and hope that we will be able to welcome you back to SureStay Hotel by Best Western Bowling Green North in the future and restore your faith in us.Regards,Victor P., GM

8/10 - 좋아요

EDWARD 님, GREENBRIER

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water pressure was low in the commode and it took multiple times to flush and a plunger. Not something you want on a stay. Refilling took quite some time.
답변 제공: Victor Patel, GM 님, 2023년 12월 10일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

2/10 - 너무 별로예요

james

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was not clean and smelled like cigarettes
2023년 11월에 1박 숙박함
답변 제공: Victor (GM) 님, 2023년 11월 28일
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 - 훌륭해요

Raymond

Excellent value
2023년 11월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 11월 21일
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Victor Patel, GM

8/10 - 좋아요

Karen

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value; clean room
2023년 11월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 11월 21일
Thank you for rating us so highly! Your feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Victor Patel, GM

6/10 - 괜찮아요

MARIE

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 11월 19일
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Victor Patel, GM

10/10 - 훌륭해요

Cleston

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access
2023년 11월에 2박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 11월 17일
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Victor Patel, GM

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Wonderful place to stay on a budget. The room was very clean, and quiet. Since we are an older couple, the manager checking us in switched our room from an upstairs to a ground floor to make it easier for us. That way we didn't have to carry a suitcase upstairs. They were so accommodating friendly and nice. They have a free breakfast - cereal, toast, muffins, oatmeal, coffee and juice. The hotel is close to fast food and gas stations. We will definitely stay here again when we travel back to Bowling Green.
2023년 11월에 2박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2023년 11월 14일
Hi Martha,Thank you so much for sharing your incredible words with us regarding your recent stay at our SureStay by Best Western Bowling Green North. We are thrilled to know that you enjoyed the extra, thoughtful details we include in each stay and that you were pleased with our luxurious guest rooms, the excellent service of our colleagues, and so much more while here. We’d love to continue serving you on your future travels to Bowling Green and look forward to welcoming you back soon.Warm Regards,Victor P., GM

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms and property. We enjoyed our stay
2023년 11월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2023년 11월 14일
Hello David,Thank you for your awesome review!Naturally, we aspire to deliver faultless service and I am so pleased we achieved that goal. We are very much looking forward to welcoming all of you back to our SureStay Hotel Bowling Green North where we guarantee you a truly serene, stress-free experience!Regards,Victor P., GM

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for a overnight stay
Overall a good value hotel to stay- nice and clean, room was quiet with a comfy mattress. Was not transparent with the pricing when securing the room online, had to pay additional $25 for a pet upon arrival. Didn't like that I had to pay a $100 deposit, which that wasn't disclosed until after the room was booked in the fine print.
2023년 11월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2023년 11월 14일
Hi Brenda,Thank you for choosing our SureStay Bowling Green North. We have received rave reviews about the comfort of our beds and bedding and our meticulously maintained guest room. It was a joy to welcome you and we are thrilled to find that you were delighted by our guest rooms. We have noted your issue with the Pet Fee. We value your added comments about the deposit for incidentals. We wish to be transparent therefore all our fees are noted on our website and those of the third-party booking sites. These fees are standard fees. We hope that you will have a chance to settle in with us again on your future trips to Bowling Green!Regards,Victor P., GM

8/10 - 좋아요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and clean room.
2023년 11월에 1박 숙박함
답변 제공: Victor P., GM, SureStay Hotel by Best Western BG 님, 2023년 11월 14일
Hi Tony,Thank you for the fantastic review!Our SureStay Bowling Green North team loves connecting with our guests so it's great to hear how helpful they were during your stay with us. Our location allows for easy exploring and truly experiencing Bowling Green. There is much to see, certainly warranting another visit!Thank you so much for staying with us - we hope to welcome you back soon!Safe travels,Victor P., GM

2/10 - 너무 별로예요

Kasha

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Do not stay here! Very nasty and not clean. Property also needs to be updated. I wish I could get my money back!
답변 제공: Victor P. 님, 2023년 10월 31일
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!Thank You

10/10 - 훌륭해요

Norman Jay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all ok
2023년 10월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 25일
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Victor Patel, GM

10/10 - 훌륭해요

Gene 님, Saucier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Didn’t realize it was the “old style” motel with the doors opening to the parking lot when I booked it…I always find them to be a bit noisy with traffic noise. Also, the beds were double, not queen, so my wife and I slept in separate beds. Other than that the property was okay and check-in was fast and easy.
2023년 10월에 1박 숙박함
답변 제공: Guest Services, SureStay by BW Presque Isle 님, 2023년 10월 23일
Hello Gene,Thank you for writing a review of your stay. We are thrilled that our central address served you so well, though we are sorry to find that you did not receive the requested accommodations. Your feedback provides us great value and will be reviewed by our team as we continually digest comments from guests to understand what is most important and how to avoid these snafus. Our team of compassionate professionals understands the importance of creating an inspiring and pleasing atmosphere to heighten the guest experience and we are grateful that you appreciated their contributions.We hope that you can one day join us again so that we can win your heart with a more enchanting SureStay Hotel by Best Western Bowling Green North experience.Regards,Guest Services Team

10/10 - 훌륭해요

cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean easy access
2023년 10월에 1박 숙박함
답변 제공: Guest Services, SureStay by BW Presque Isle 님, 2023년 10월 23일
Hi Cynthia,Thank you for taking the time to provide us with your marvelous review.It is such a delight to read and I am pleased that the overriding tone is that of exceptional service. From the front door to the reception, breakfast staff, and housekeeping, the whole team takes great pleasure in providing our guests with what you require and it is fantastic to read that our meticulous guest rooms were so appreciated.I am so happy that your trip was a memorable one and I hope that you will be able to return to us at some point in the future. Warm regards,Guest Service Team

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Services, SureStay by BW Presque Isle 님, 2023년 10월 23일
Hello Richard,I’m delighted you found comfort at our SureStay Hotel by Best Western Bowling Green North! We work hard to add value to your stay through attentive service, great amenities, and detailed upkeep of our spaces. We are fortunate to have an ideal location in Presque Isle. We greatly appreciate your review and hope to welcome you back on another relaxing trip.Kind regards,Guest Services Team

8/10 - 좋아요

Melanie

출장 여행
좋아요: 청결 상태, 객실의 편안함
Basic Hotel
Nice no frills hotel. Clean and convenient to the area. The price was nice. The breakfast is just ok. They don't offer anything like waffles, pancakes or warm eggs.
2023년 10월에 3박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 17일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Victor Patel, GM

8/10 - 좋아요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and updated. Very reasonable for what you pay for.
2023년 10월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 17일
Thank you for your fantastic rating! Your feedback is the lifeblood of our continuous strive for perfection. Your satisfaction and happiness fuel our desire to provide only the best service. Yourfeedback is an affirmation of our success in this endeavor. We're already excited to welcome you back, ready to deliver an even more impressive experience on your next visit.Regards, Victor Patel, GM

8/10 - 좋아요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you are there for the Corvette Museum or the plant, this Hotel is perfectly placed. Very convenient. The rooms are simple and basic. The breakfast is also simple and basic. This is a no-frills Hotel in the right price range.
2023년 10월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 17일
We extend our heartfelt appreciation for your great rating! Your feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Victor Patel, GM

10/10 - 훌륭해요

Miranda

2023년 9월에 2박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 17일
We are profoundly grateful for your remarkable rating! Your feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Victor Patel, GM

4/10 - 별로예요

Jay

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water damage on ceiling in bathroom, old smoke smell, breakfast was very limited. Staff was friendly and nice.
2023년 9월에 3박 숙박함
답변 제공: Victor (GM) 님, 2023년 9월 30일
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best location for dining, some shopping, and most of all - The Corvette Museum is only two blocks away South and The Corvette Assembly Plant is only two blocks North !
2023년 9월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 30일
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Victor Patel, GM

2/10 - 너무 별로예요

William

단체 여행
별로예요: 숙박 시설 상태 및 시설
won't stay here again
checked in watched sunday nite football after game decided a shower then bed .went to turn shower on and nothing went to front desk they called someone trying to tell me how worked went and tried handle pulled off shower went back gave me new room thought pretty jankie telling me how to rig to get to work/ also had people outside my door parting till after midnite /had to move my bike cause they were reliving them self next to my bike
2023년 9월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 27일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Victor Patel, GM

6/10 - 괜찮아요

Terry

좋아요: 직원 및 서비스
Very basic hotel with scant breakfast option. Room was musty-smelling (possibly due to lack of exhaust vert in bathroom) but otherwise clean. Excellent location for our purposes.
2023년 9월에 2박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 27일
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Victor Patel, GM

6/10 - 괜찮아요

Didier 님, GRAULHET

연인과의 여행
좋아요: 직원 및 서비스
Equipements defectueux
2023년 9월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 27일
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Victor Patel, GM

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel of Choice in Bowling Green, KY.
We stay here every year for the Holley Moparty. Prices are fair, and the rooms are clean.
2023년 9월에 3박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 27일
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Victor Patel, GM

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of amenities close to hotel and staff at hotel were very friendly Never had any coffee available thou
2023년 9월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 9월 27일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Victor Patel, GM

10/10 - 훌륭해요

Robert

2023년 9월에 1박 숙박함
답변 제공: Victor Patel, GM 님, 2023년 10월 17일
Thank you for your superb rating! Your 5-star feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, Victor Patel, GM