"The main pro of this hotel is its location. Less than a 2 min walk to the water front, theatre, bars and restaurants. The location is fantastic. The hotel is clean, tidy and the staff are very friendly and helpful. The hotel also has a car park, £20 for 24hrs which for Bristol, is good value. PARKING NEEDS TO BE BOOKED WITH THE HOTEL IN ADVANCE - THERE ARE ONLY LIMITED SPACES. Dont try to message them through this app - I tried it and didn’t get a response. Just call the hotel direct.
The room is clean and adequate - the other everything you need, but it was fairly empty and basic. It didn’t have the ‘wow’ factor you’d expect from the location, building and reception area. Not really an issue for me, but worth noting.
Brekfast was good - the only thing I will comment on is that I asked once of the staff about the ingredients in the sausage (gluten allergy). She said it was gluten free, but then another member of staff overheard and said it wasn’t….. they confirmed in the kitchen that they were gluten free (which was great), but as someone with a food allergy, it doesn’t fill me with confidence when two members of staff say something different. Obviously this won’t be an issue to most people, but one thing from having an allergy is that you need to be confident in what you’re being told - because it could spoil a trip away. Just a small point that I think management could raise with staff - make them aware of ingredients so they can inform customers confidently and correctl"
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