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Mercure Bristol Brigstow Hotel

4.0 star property
A stylish urban retreat where travelers enjoy elegant dining before stepping out to explore Bristol's vibrant city life just beyond the door

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At Mercure Bristol Brigstow Hotel, modern comfort meets the charm of Bristol City Centre. Indulge in Regional cuisine at Ellipse restaurant, enjoy a drink at the bar or connect to WiFi in your room. With dry cleaning/laundry services and a banquet hall nearby Cabot Circus Shopping Centre and Bristol Hippodrome Theatre.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 per person
  • Nearby parking fee: GBP 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Bristol Brigstow Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Mercure Bristol Brigstow Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Bristol Brigstow Hotel?

Check-out is at noon.

Where is Mercure Bristol Brigstow Hotel located?

Located in Bristol City Centre, this hotel is within a 10-minute walk of Baldwin Street and Cabot Circus Shopping Centre. Bristol Castle Park and St Nicholas Market are just steps away. Bristol Temple Meads Station is 14 minutes by foot and Bristol (TPB-Bristol Temple Meads Train Station) is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 459 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities

average at best

not good value for money, and not great for families
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Neil

Liked: Cleanliness, staff & service

Good but needs some upgrades

Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice view from the room
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Huge disappointment and waste of money!

We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the quality of room. The parking at NCP is a bit expensive at 19£ for 24 hrs.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Great Hotel.

Clean neat hotel with good attention to detail and great loaction. Parking is only 2min walk away and subsidised.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we had some noisy neighbours just after midnight but staff staff did not respond via the whatsapp number provided (room phones removed due to COVID-19) which was disappointing. Otherwise - Excellent value and location
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Mon sejour dans l'hotel s'est dans l'ensemble bien passé, le personnel etait attentif et le petit dej' du restaurant bon. La chambre etait spacieuse et la litterie geniale. J'etais au 1er etage et la vue sur le canal etait fort agreable. L'hotel se situe egalement en plein centre de Bristol et tout est accessible a pieds. Le seul hic est pour le bruit, on entend tout ce qui se passe a l'exterieur, dans le couloir et y compris dans la chambre des voisins.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service
It was such a lovely stay! They don’t have phones for room service so when we ran out of something we had to call a Whatsapp number - but they only answered it once the whole time we were there!
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service
Leaking shower and tap in bathroom. Dirty rug. Other than that fine, breakfast was lovely.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort

Trp to Bristol

Staff super friendly. Bed was cosy. But lights flickered and made buzzing noises, lamp did not work. Shower door did not close.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very welcoming and reassuring restrictions in plac

Excellent set up for covid restrictions. We'll looked after again
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Room is spacious and clean as well as it was the bathroom. Easy check in/out Only little low is that air conditioning was not that strong and opening the window was impossible due to security measures!
Stayed 2 nights in Jul 2020
Verified

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, nice room, nice staff

Lovely staff, nice room, light and airy (and spotless) Only compaint - no power sockets near the bed
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

It was very good value, an excellent room. Faultless in all ways
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay. Comfortable and quiet room not far from the centre of Bristol
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-positioned, pleasant and reasonably-priced hotel. It would be nice if they could offer a bigger discount on the NCP car park one uses when staying there.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect. No lifts working, not advised before visit. Room very hot.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Visit

25% Discount on car parking. Room was very clean. Lift was broken so some poor man at reception had to carry suitacase up 6 floors! Was a bit of a pain doing without the lift but apprently if we should have been informed by Hotels.com before our visit.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Lift didn’t work. Room was on 5th floor. Staff quite slow at reception. Room furnishing a little dated. Good location though and nice views of the canal.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

DAVID J

Liked: Cleanliness, property conditions & facilities, room comfort

Not the greatest hotel stay we have had!

Lifts out of action and no email to forewarn! Found ourselves on the 6th floor. Not great with an arthritic hip. Room was fine but having booked months previously we found ourselves at the back facing a building site. The heating was on over drive and could not turn it down. Couple next to us argued for two nights running and we had to call security on the2nd night. We have stayed here previously and has been fine but I don’t believe we will look to stay at this hotel again.
Stayed 2 nights in Feb 2020