부다페스트, 헝가리의 가족 여행 호텔

“I am extremely disappointed with my recent stay at this Kempinski property. I had previously encountered an issue where my child’s age was incorrectly set to a default of 2 years old in other bookings on Hotels.com. To avoid this, I sent a message 10 days prior to check-in to clarify that the actual age is 11, but I received no response. Upon arrival, I was told a cradle had been prepared for my room. When I asked why, the staff told me to verify the age myself and demanded documents from...

“I chose this hotel because I wanted a quick airport transfer. I woke up at 3 a.m., but the lights in my room were off, so I couldn't even shower properly. The desk told me to just leave an online review and didn't take any action.”

“ the system of the whole hotel was so out of control. I booked the hotel for 3 nights and also 1 night more later, although I made a reservation seperately, it was done with hotels.com and from the counter, when i checked in, i paid 100 euros to upgrade my room for better Danube view for succesive 4nights of same room ”