“I chose this hotel because I wanted a quick airport transfer. I woke up at 3 a.m., but the lights in my room were off, so I couldn't even shower properly. The desk told me to just leave an online review and didn't take any action.”
“I am extremely disappointed with my recent stay at this Kempinski property. I had previously encountered an issue where my child’s age was incorrectly set to a default of 2 years old in other bookings on Hotels.com. To avoid this, I sent a message 10 days prior to check-in to clarify that the actual age is 11, but I received no response.
Upon arrival, I was told a cradle had been prepared for my room. When I asked why, the staff told me to verify the age myself and demanded documents from...
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the system of the whole hotel was so out of control.
I booked the hotel for 3 nights and also 1 night more later, although I made a reservation seperately, it was done with hotels.com and from the counter, when i checked in, i paid 100 euros to upgrade my room for better Danube view for succesive 4nights of same room ”
“Pros: kind staff at the front desk, buffet breakfast available (14 € pp). Trendy interior design. Quiet at night on 5th floor despite it being a busy street.
Con: note that the air conditioning does not work as you would expect, the room temperature stays around 24°C due to energy conservation and this was not communicated to clients! I informed the hotel multiple times about the issue and got multiple answers varying from temperature being set to 24° C and won't get cooler, to " we checked...